Hays Travel - Alnwick Reviews 618

TrustScore 5 out of 5

4.9

60 Bondgate Within, NE66 1JD Alnwick, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Quite simply it was Sasha who booked the holiday for us she was absolutely brilliant helping us choose the holiday and insurance.My wife and myself aren't seasoned travellers so we need help with ever... See more

Company replied

Rated 5 out of 5 stars

Claire found my dream cruise, exactly what I was looking for. Direct from our local airport and at a very good price. Her dedication and professionalism was outstanding, all staff were very welcoming... See more

Company replied

Rated 5 out of 5 stars

We were uncertain of where we wanted to go for our Summer Holiday, we provided a list of where we had not been to Laila at the Alnwick location. She was helpful, patient and very pleasant. Once again... See more

Company replied

Rated 5 out of 5 stars

Wonderful help from Sasha, helped us with all our questions and room choice. Not pushy at all to sell us anything just informative and really knowledgeable.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 60 Bondgate Within, NE66 1JD, Alnwick, United Kingdom

  • 01665465026

4.9

Excellent

TrustScore 5 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cruise Booking

Excellent service and a good price

May 17, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you so much for the lovely review! I hope you have an amazing time on your cruise :)

Rated 5 out of 5 stars

Always great

Always great. I cannot fault the service & support I receive from your staff. So friendly and efficient

May 19, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for your kind words and for booking Janice, hope you have the best time in Greece! - Laila

Rated 5 out of 5 stars

Ten out of Ten for the staff at Hay's

Ten out of Ten for the staff at Hay's
Travel agents they go the extra mile to
Help , Alnwick Shop are Fantastic.
And Thank you to Laila that served us when we were in after another Holiday.

May 20, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for your kind words Michael, hope you have the best time on your cruise! - Laila

Rated 5 out of 5 stars

Perfect

Quite simply it was Sasha who booked the holiday for us she was absolutely brilliant helping us choose the holiday and insurance.My wife and myself aren't seasoned travellers so we need help with everything and Sasha gave it in abundance.It's a pleasure going to the shop in Alnwick everyone is so pleasant and helpful.

May 22, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for the lovely review, it was lovely to see you again and to get you all sorted for your next trip.
Sasha x

Rated 5 out of 5 stars

Wonderful help from Sasha

Wonderful help from Sasha, helped us with all our questions and room choice. Not pushy at all to sell us anything just informative and really knowledgeable.

May 19, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you so much for leaving Sasha a kind review i will be sure to pass this onto her!

Kind regards,
Ellie.

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly. Approachable even when you don’t have a clue what your doing!

May 16, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for leaving a lovely review! I hope you have a amazing time when it comes around- Nathan

Rated 5 out of 5 stars

Holiday booked

I knew which holiday I wanted. Laila was helpful, efficient and price matched Tui.
My Hays card was about to expire and I was advised how best to spend my money.

May 6, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you so much for booking and for your kind words hope you have the best time! :) - Laila

Rated 5 out of 5 stars

Katie was brilliant

Katie was brilliant, she went through everything with us , and again if we weren't sure of anything, all the girls are very professional and helpful, it was a very pleasant experience thank you .

May 12, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you so much for the lovely review, I hope you have a fantastic cruise!! -Katie :)

Rated 5 out of 5 stars

Friendly and well informed staff

Friendly and well informed staff, Ellie was very helpful

May 10, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for this lovely review, I hope you have a fantastic time away!!

Rated 5 out of 5 stars

Cruise booking

This is my 2nd cruise booked through Hays.
The member if staff kept me updated throughout, and made the whole experience so easy

April 29, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for taking the time to leave me a lovely review, it was a pleasure booking your cruise :) Laila

Rated 5 out of 5 stars

Friendly service

Friendly service, nothing too much trouble. Took time to listen to what we wanted in our holiday.

May 1, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for the lovely review, It was a pleasure booking your lovely holiday to Greece, I cannot wait to hear all about it! Sasha

Rated 5 out of 5 stars

We were uncertain of where we wanted to…

We were uncertain of where we wanted to go for our Summer Holiday, we provided a list of where we had not been to Laila at the Alnwick location. She was helpful, patient and very pleasant. Once again for us the Hays organisation advice and assistance was first class

May 5, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you so much for your kind words and for booking! I hope you both have the best time in Portugal! - Laila

Rated 5 out of 5 stars

The same attention to detail that we…

The same attention to detail that we always have from the ladies in Hayes travel Alnwick, hence why we always try and book our holidays through them

May 2, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for the lovely review, hope you have a fantastic time on your cruise!!

Rated 5 out of 5 stars

Claire found my dream cruise

Claire found my dream cruise, exactly what I was looking for. Direct from our local airport and at a very good price. Her dedication and professionalism was outstanding, all staff were very welcoming at the Alnwick branch of Hays. Highly recommend Claire and her team and wouldn’t go anywhere else to book my holiday

May 2, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for leaving Claire such a lovely review, we will pass your comments to her. It was a pleasure booking your cruise :)

Rated 5 out of 5 stars

Great service from a dedicated member…

Great service from a dedicated member of staff we checked out most of the Spanish islands and eventually settled on a trip to Create, thank you for your patience and help.

May 3, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for the lovely review, it was a pleasure booking your trip :) Laila

Rated 5 out of 5 stars

Thanks

Laila got us an excellent transport deal.

May 3, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for taking the time to leave a 5* review, I am glad we got you sorted :) Laila

Rated 5 out of 5 stars

Excellent service

Excellent service

April 22, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you for leaving a lovely review and thank you again for booking with us!

-Ellie

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Answered our questions adequately

April 29, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you so much for your kind words and for booking! I hope you have the best time! - Laila

Rated 5 out of 5 stars

Ellie was very efficient and handled…

Ellie was very efficient and handled our booking really well. She is an asset to Hays and we shall continue to book our holidays through her.

April 29, 2026
Hays Travel - Alnwick logo

Reply from Hays Travel - Alnwick

Thank you so much for your kind review, its always a pleasure booking your holidays for you.

-Ellie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look