We always deal with Sasha In the Alnwick branch always so helpful with advice.she has sorted our tickets for our New Zealand trip at Christmas couldn’t ask for better service.such a pleasure to have h... See more
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Sasha was an amazing, knowledgeable sales consultant who know exactly what I was looking for. She went out of her way to find me the best possible deal for my holiday. All I can say is Amazing serv... See more
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My friends attended the branch directly to book a holiday whilst I was struggling to book mine online with difficulty. At short notice, the Hays staff member agreed to assist, and the whole process wa... See more
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As always it has been a pleasure to deal with Hays Travel Alnwick. Clare was very helpful and informative regarding my booking and made me feel safe and secure throughout. All the staff in the past... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60 Bondgate Within, NE66 1JD, Alnwick, United Kingdom
- 01665465026
4.9
Excellent
670 reviews
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Katie was so helpful
Katie was so helpful, dealing with 3 elderly ladies finding a holiday to suit all of us.
March 8, 2026
Reply from Hays Travel - Alnwick
Thank you so much for this lovely review! You will have an amazing time away, I can't wait to hear all about it! -Katie
Very helpful and professional approach
Very helpful and professional approach. I always go to
Hays Travel to book my holidays
March 7, 2026
Reply from Hays Travel - Alnwick
Thank you for leaving a lovely review! i hope you have a lovely time on your holiday when it comes around.- Nathan
Reply from Hays Travel - Alnwick
Thank you for leaving me a review! I hope you both have a lovely time when your holiday comes around, im so glad we were able to help :)
-Ellie.
Rebecca was brilliant with booking our…
Rebecca was brilliant with booking our next trip 😊
March 1, 2026
Reply from Hays Travel - Alnwick
Thank you for the lovely review, you will have an amazing time and I will pass this onto Rebecca :)
Friendly efficient service
February 25, 2026
Reply from Hays Travel - Alnwick
Thank you so much for leaving me some lovely feedback, you will have an amazing time!
Rebecca
Once again amazing customer service…
Once again amazing customer service from Rebecca this time covered everything that was needed and really nice with it many thanks till the next time
March 1, 2026
Reply from Hays Travel - Alnwick
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you received amazing customer service and that we met your needs.
Rebecca
Lovely staff
Hays are very lucky to have such lovely staff at the Alnwick branch. Friendly, helpful and informative. Nothing is too much trouble. Ellie helped us on this occasion but all the staff are excellent.
February 28, 2026
Reply from Hays Travel - Alnwick
Thank you for leaving a lovely review for me and thank you again for choosing to book with us! It's great to know that we have made your experience excellent.
-Ellie
Reply from Hays Travel - Alnwick
Thank you so much for your kind words and for booking! I hope you have the best time! - Laila
Personal interaction versus impersonal websites…
My friends tell me that I could book my holidays on various web sites on the interweb. But why should I bother to do that when I can get in my car and take 20 minutes to travel into Alnwick and take advantage of the knowledge and experience of the girls in your shop? It really is a no brainer. For one trip Claire double checked that my room would have a shower and not a bath, something I personally would not have thought to do. Those who wish for the impersonal touch of the websites, good luck ti you. Personally I prefer the face to face experience that I get from the staff in your agency.
February 23, 2026
Reply from Hays Travel - Alnwick
We appreciate you taking the time to share your experience. We're happy to hear that our team's knowledge and personal touch made your trip planning easier. It's great to know the attention to detail was helpful!
-Ellie & Claire
Great experience Nathan at Alnwick…
Great experience Nathan at Alnwick branch was amazing so helpful and canny thank you for sorting my first get away 😊
February 14, 2026
Reply from Hays Travel - Alnwick
Hi Lucy, Thank you for your lovely review! We hope you have a lovely time away on your first holiday!
Stress Free
Knowledgable, helpful staff made the booking process stress free and sorted out accessibility needs as well.
February 13, 2026
Reply from Hays Travel - Alnwick
Thank you for this kind review for Rebecca, we look forward to hearing all about your lovely holiday! Claire
First time cruiser
As a first time cruiser, I asked Hays for help and advice and they couldn't have been more helpful. They communicated with me every step of the way. Very friendly and knowledgeable.
February 12, 2026
Reply from Hays Travel - Alnwick
Thank you for your lovely review! We hope you have an amazing time on your cruise!
Reply from Hays Travel - Alnwick
Thank you for the lovely review, it was a pleasure booking your holiday and we cannot wait to hear all about it, Claire
Great professional friendly support
My title says it all. Hayes office in Alnwick provided a warm welcome on a bleak Northumberland day. We wanted sunshine and Nathan found us a lovely hotel in Tenerife.
Everything dealt with promptly. I’ve just had a follow up call offering to print tickets etc. All the staff are a credit to Dame Irene Hays. So sorry to have got her title wrong.
February 6, 2026
Reply from Hays Travel - Alnwick
Thank you so much for the lovely review! We cannot wait to hear all about your holiday :) Nathan
Amazing experience in store on…
Amazing experience in store on Sunday,Ellie was the lady who was helping me and my partner sort out our holiday,I had quite an extensive list of things I wanted her to accommodate and she did it not a trouble.Her knowledge of different resorts was second to none.She made us feel at ease and explained every step of the process of booking.I would really say if it was not for her knowledge and professionalism I probably would not have booked that day as I was unsure of where to go.Brillliant service in the Alnwick branch.would definitely book with hays again and request Ellie help me.
February 16, 2026
Reply from Hays Travel - Alnwick
Thank you for the extremely kind review, so pleased you got sorted on Sunday. We will make sure we pass this on to Ellie.
Sasha x
Very professional but friendly with it
Very professional but friendly with it. Wasn't rushed. Wouldn't go anywhere else than Hayes for any holiday trips/flights.
Well done Hayes looking forward to my holiday.
February 8, 2026
Reply from Hays Travel - Alnwick
Thank you for your lovely review im pleased we were able to get you booked up! I will pass this on to Rebecca when she is in :)
The youg lady was very helpful she…
The youg lady was very helpful she explained everything to me in detail excellent service
February 15, 2026
Reply from Hays Travel - Alnwick
Thank you for booking with me again, i hope you have a lovely time when your holiday comes around!
-Ellie
We think as usual first class service…
We think as usual first class service with very friendly and helpful staff
February 5, 2026
Reply from Hays Travel - Alnwick
Thank you for the lovely review, it's always a pleasure getting you booked.
Sasha
Nothing was too much trouble. Excellent!
Welcoming, friendly staff, nothing too much trouble for Nathan. Couldn't have asked for better service. Hope the eventual trip goes as well as Hays' planning!
February 11, 2026
Reply from Hays Travel - Alnwick
Thank you for your lovely feedback. I'll let Nathan know you left him this review :)
-Ellie
there is nothing to hard to sort
there is nothing to hard to sort
i wouldn't book any where else and as Long as Ellie is
at Hays i will continue She helps with everything you need for your Holiday
Thanks
February 10, 2026
Reply from Hays Travel - Alnwick
Thank you for booking with me, its always a pleasure being able to sort your holidays out for you :)
Have a lovely time when your holidays come around!
-Ellie
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