We always deal with Sasha In the Alnwick branch always so helpful with advice.she has sorted our tickets for our New Zealand trip at Christmas couldn’t ask for better service.such a pleasure to have h... See more
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Sasha was an amazing, knowledgeable sales consultant who know exactly what I was looking for. She went out of her way to find me the best possible deal for my holiday. All I can say is Amazing serv... See more
Company replied
My friends attended the branch directly to book a holiday whilst I was struggling to book mine online with difficulty. At short notice, the Hays staff member agreed to assist, and the whole process wa... See more
Company replied
As always it has been a pleasure to deal with Hays Travel Alnwick. Clare was very helpful and informative regarding my booking and made me feel safe and secure throughout. All the staff in the past... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60 Bondgate Within, NE66 1JD, Alnwick, United Kingdom
- 01665465026
4.9
Excellent
670 reviews
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Reply from Hays Travel - Alnwick
Thank you so much for your lovely review Steven, I hope you have an amazing holiday! - Laila
Reply from Hays Travel - Alnwick
Thank you for the lovely review :) It was a pleasure booking your holiday and we cannot wait to hear all about it
Excellent customer service in friendly atmosphere
Laila was polite friendly & helpful in sorting out our holiday for next year. Its always a pleasure to visit Hays Travel in Alnwick. Excellent customer service.
June 19, 2026
Reply from Hays Travel - Alnwick
Thank you for taking the time to leave such a lovely review, it was a pleasure booking your holiday. Laila :)
Service with a smile
Service with a smile. Always very helpful and informative. I leave the shop knowing everything is in order with paperwork, bookings etc. I wouldn't use anyone else. First class service.
June 18, 2026
Reply from Hays Travel - Alnwick
Thank you for leaving a lovely review for Ellie, we will pass this onto her :)
Excellent service and help from your…
Excellent service and help from your agent Ellie at the Alnwick branch. Knowledgeable and made the whole booking process easy.
June 10, 2026
Reply from Hays Travel - Alnwick
Thank you so much for leaving a lovely review, i hope you have a great trip when it comes around!
-Ellie
Reply from Hays Travel - Alnwick
Thank you so much for your lovely review and thank you again for booking with me!
-Ellie
Another excellent customer service…
Another excellent customer service experience from Hays Travel in Alnwick! All the staff are so lovely!!
June 9, 2026
Reply from Hays Travel - Alnwick
Thank for the lovely review for Katie and our store! It was a pleasure booking your holiday :)
Tempted by an advertising board.
Helpful, knowledgeable staff member, Claire who despite some IT issues went through our booking with us answering our many questions. We booked a cruise for 2028 which we saw on an advertising board outside the shop. We hadn’t any intention of booking another cruise but the board tempted us in to ask questions and now we are booked. Thank you Claire.
June 8, 2026
Reply from Hays Travel - Alnwick
Thank you for this lovely review, it was a pleasure booking your fabulous cruise and cannot wait to hear all about it :)
Staff were great and very helpful and…
Staff were great and very helpful and informative as!
May 29, 2026
Reply from Hays Travel - Alnwick
Thank you for taking the time to leave this lovely review of our team :) It is always a pleasure booking your holidays
Nathan was great with helping with all…
Nathan was great with helping with all the information and helping with making changes.
June 4, 2026
Unprompted review
Reply from Hays Travel - Alnwick
Thank you for your lovely review- i'm glad we got everything sorted for you.
Reply from Hays Travel - Alnwick
Thank you so much for the lovely review! I hope you have an amazing time on your cruise :)
Always great
Always great. I cannot fault the service & support I receive from your staff. So friendly and efficient
May 19, 2026
Reply from Hays Travel - Alnwick
Thank you for your kind words and for booking Janice, hope you have the best time in Greece! - Laila
Ten out of Ten for the staff at Hay's
Ten out of Ten for the staff at Hay's
Travel agents they go the extra mile to
Help , Alnwick Shop are Fantastic.
And Thank you to Laila that served us when we were in after another Holiday.
May 20, 2026
Reply from Hays Travel - Alnwick
Thank you for your kind words Michael, hope you have the best time on your cruise! - Laila
Perfect
Quite simply it was Sasha who booked the holiday for us she was absolutely brilliant helping us choose the holiday and insurance.My wife and myself aren't seasoned travellers so we need help with everything and Sasha gave it in abundance.It's a pleasure going to the shop in Alnwick everyone is so pleasant and helpful.
May 22, 2026
Reply from Hays Travel - Alnwick
Thank you for the lovely review, it was lovely to see you again and to get you all sorted for your next trip.
Sasha x
Helpful and friendly
Helpful and friendly. Approachable even when you don’t have a clue what your doing!
May 16, 2026
Reply from Hays Travel - Alnwick
Thank you for leaving a lovely review! I hope you have a amazing time when it comes around- Nathan
Holiday booked
I knew which holiday I wanted. Laila was helpful, efficient and price matched Tui.
My Hays card was about to expire and I was advised how best to spend my money.
May 6, 2026
Reply from Hays Travel - Alnwick
Thank you so much for booking and for your kind words hope you have the best time! :) - Laila
Katie was brilliant
Katie was brilliant, she went through everything with us , and again if we weren't sure of anything, all the girls are very professional and helpful, it was a very pleasant experience thank you .
May 12, 2026
Reply from Hays Travel - Alnwick
Thank you so much for the lovely review, I hope you have a fantastic cruise!! -Katie :)
Friendly and well informed staff
Friendly and well informed staff, Ellie was very helpful
May 10, 2026
Reply from Hays Travel - Alnwick
Thank you for this lovely review, I hope you have a fantastic time away!!
Cruise booking
This is my 2nd cruise booked through Hays.
The member if staff kept me updated throughout, and made the whole experience so easy
April 29, 2026
Reply from Hays Travel - Alnwick
Thank you for taking the time to leave me a lovely review, it was a pleasure booking your cruise :) Laila
Friendly service
Friendly service, nothing too much trouble. Took time to listen to what we wanted in our holiday.
May 1, 2026
Reply from Hays Travel - Alnwick
Thank you for the lovely review, It was a pleasure booking your lovely holiday to Greece, I cannot wait to hear all about it! Sasha
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