Hollie was , as always, very helpful and knowledgeable. She advised us on how best to plan our month long trip to Australia and New Zealand. Information was relayed to us promptly via email.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Travel Advisor was very good at her job I felt comfortable in the environment. I visited the shop to see if I could book a holiday that I had seen on line. The travel advisor done a search and was... See more
Company replied
Alison (manager) is great to deal with when booking holidays. She has patience and knowledge and just a lovely friendly person.
Company replied
A great welcome smile and Erin knew what she was doing. She gave us options and took us through the booking in a professional manner, whilst able to smile and keep us stress-free. All in all a very pl... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
75 High Street, DG12 6DJ, Annan, United Kingdom
- 01461718514
4.9
Excellent
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have booked our holiday with Hays fir…
Have booked our holiday with Hays fir a number of years now. All staff excellent. Very patient when trying to decide where to go. Everything done for you. No problems.
May 2, 2026
Reply from Hays Travel - Annan
Thankyou for coming to Hays Travel in Annan again always a pleasure
Allison
Holly made me feel so welcome and…
Holly made me feel so welcome and sorted my holiday request out quickly and in a friendly manner.
When she had everthing sorted she explained all the details of the booking to me.
When i was finished all the other girls in the office said goodbye and were friendly too.
May 1, 2026
Reply from Hays Travel - Annan
Hi Sharon,
Thank you very much for your kind words 😊 I hope you are looking forward to your holiday and thank you again for booking with Hays Travel Annan!
Got our Cruise holiday booked for next…
Got our Cruise holiday booked for next year.with Hollie, she was Very professional and knowledgeable sbout the the ship, we had decided to go with.
April 28, 2026
Reply from Hays Travel - Annan
Thank you very much for taking the time to leave me such a lovely review - so glad I was able to help with booking your next cruise!
Thank you for Booking with Hays Travel Annan 😊
Hollie as always got us the best deal…
Hollie as always got us the best deal always considering what she knows we like and the extras we like to build a great experience. Friendly and efficient service 😊
April 26, 2026
Reply from Hays Travel - Annan
Hi Suzanne,
Thank you very much for your kind review, so glad I was able to get you a great deal for your next holiday! 😊 Thank you again for Booking with Hays Travel Annan 🥰
My experience with Allison in Annan was…
My experience with Allison in Annan was excellent. Nothing too much trouble, she brought up several options for me to choose from, which I did and now I’ve a great holiday to look forward to
April 22, 2026
Reply from Hays Travel - Annan
Hello,
So glad to hear that Allison was able to help you with booking your next trip - we hope you are looking forward too it! Thank you again for booking with Hays Travel Annan 😊
Reply from Hays Travel - Annan
Thank you very much for your review Donna! 🤩
Excellent😀
Excellent. Professional service with a friendly manner. No pressure during the booking service. Would highly recommend 🙂
April 11, 2026
Reply from Hays Travel - Annan
Hi Carol,
Thank you so much for taking the time to leave me such a lovely review, it was a pleasure to help you with booking your holiday and I hope you are looking forward to it! ✈️
Thank you again for choosing to book with Hays Travel Annan - See you Soon! 😊
Reply from Hays Travel - Annan
Thankyou very much for taking the time for the review x
A good laugh even although I came away…
A good laugh even although I came away a few hundred pounds lighter thanks to the very helpful Hollie . I may even bring her a stick of rock 🤓
April 7, 2026
Reply from Hays Travel - Annan
Always great to see you Pat, you always give us a good laugh! 😁 Thank you again for booking with us! 🥰
Hollie is one of the best travel agents I have used.
Hollie is such a pleasant, happy young lady. Professional and enthusiastic through all my interactions. Very informative and nothing is too much for her to find out about anything I have asked.
March 29, 2026
Reply from Hays Travel - Annan
Hi Dawn,
Thank you so much for taking the time to leave me such a lovely review, it is always a pleasure to help you with booking your holidays! Always lovely to see you. Thank you again for Booking with Hays Travel Annan 🥰
Absolutely brilliant
So i decided to try hays travel for the first time . I was so pleased i did . The girls in there are professional and very helpful . Found me a great hoilday , answered all my questions . Thoroughly recommend and will be going there again
March 20, 2026
Reply from Hays Travel - Annan
Hello,
Thank you so much for taking the time to leave us such a lovely review! So glad that you had such a positive experience with us when booking your holiday. We hope you are looking forward to your holiday and we hope to see you again soon! Thank you for Booking with Hays Travel Annan 😊
Reply from Hays Travel - Annan
Hi Anne,
Thank you very much for your lovely review, always a pleasure to be able to help with booking your holidays.
Thank you again for booking with Hays Travel Annan
Excellent service
Popped in to pay a balance and look for an Easter deal. Allison was fantastic and I was sorted quickly.
March 15, 2026
Reply from Hays Travel - Annan
Always happy to help
Reply from Hays Travel - Annan
Thankyou for booking with us again and always happy to help
Locality
Excellent experience professional easy to deal with. Holly is a pleasant, professional and very knowledgeable and helpful
March 12, 2026
Reply from Hays Travel - Annan
Thank you so much for your lovely review, I am so glad I was able to help you with booking your flights 🥰
'Thank-You'
Popped into local branch to sort out flights, Hollie arranged these for us, friendly and efficient service as always with Hays in Annan - Thank-You
March 8, 2026
Reply from Hays Travel - Annan
Thank you so much for taking the time to leave me such a lovely review, always a pleasure to be able to help.
Thank you again for Booking with Hays Travel Annan 😊
Really helpful friendly and…
Really helpful friendly and knowledgable staff. Happy to answer all our questions and go through multiple holiday options.
March 1, 2026
Reply from Hays Travel - Annan
Hello,
We appreciate you taking the time to leave us such a lovely review. We're happy to hear that our staff were helpful, friendly, and knowledgeable during your holiday booking.
Thank you for booking with us at Hays Travel Annan 😊
Young Holly was an absolute joy to work…
Young Holly was an absolute joy to work with she is such a brilliant person , very good knowledge and so helpful i nearly booked a second holiday definitely 5 star 🌟
February 24, 2026
Reply from Hays Travel - Annan
Thankyou for your kind words , Hollie is a start here , thanks for booking with us again.
Allison
Manger
Professionalism of the consultant and…
Professionalism of the consultant and made it a very easy booking
February 14, 2026
Reply from Hays Travel - Annan
Hello Janice,
Thank you very much for your lovely review, I will make sure your kind comments are passed on to Allison.
Thank you for booking with Hays Travel Annan!😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.