I was looked after by Tracy and I must say I was very impressed by her friendly and very helpful approach, nothing was too much trouble. I would definitely recommend Hays Travel
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We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... See more
Company replied
Love coming to Hays they are friendly have time and always proffessional i wouldnt book any.other way hollie and sandra are great x
Company replied
Hollie was brilliant,so helpful,nothing to much trouble,All the staff at county square Ashford are brilliant
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 County Square Shopping Centre, TN23 1YA, Ashford, United Kingdom
- 01233469609
4.8
Excellent
673 reviews
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The lady (Sandra) was very patient …
The lady (Sandra) was very patient with our rambling requirements.
August 29, 2026
Hollie was brilliant,so helpful,nothing…
Hollie was brilliant,so helpful,nothing to much trouble,All the staff at county square Ashford are brilliant
August 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Ashford
Thank you so much for taking the time to leave such a wonderful 5-star review! We are delighted to hear you received such great assistance.
Kind Regards
Hays Travel Ashford
Booking my first solo cruise. I was looked after by Tracy and I must…
I was looked after by Tracy and I must say I was very impressed by her friendly and very helpful approach, nothing was too much trouble. I would definitely recommend Hays Travel
August 27, 2026
Reply from Hays Travel - Ashford
Hello ,
Thank you so much for your kind words . It was a pleasure to meet you .
Thank you for booking with Hays Travel
Best wishes
Hays Travel
Very welcoming and helpful
Very welcoming and helpful.
A stress free experience.
Sandra in the Ashford branch is very professional, knowledgeable and helpful.
A very good ambassador for Hays Travel.
August 28, 2026
Reply from Hays Travel - Ashford
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive and stress-free experience with us. It's great to know that our team member was professional, knowledgeable, and helpful.
Kind Regards
Hays Travel Ashford
Love coming to Hays they are friendly…
Love coming to Hays they are friendly have time and always proffessional i wouldnt book any.other way hollie and sandra are great x
August 26, 2026
Reply from Hays Travel - Ashford
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently have such a positive experience with us. We truly appreciate your kind words and look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel
Sandra is always so helpful
Sandra is always so helpful, she takes her time with us to find what we want .Like Hays travel.
August 26, 2026
Reply from Hays Travel - Ashford
Thank you for taking the time to leave us a lovely review, it is very much appreciated. It is our pleasure to be able to book your holidays for you.
Kind Regards
Hays Travel Ashford
As always Hollie was accommodating…
As always Hollie was accommodating listening to our requests and trying to find the best deal.
August 23, 2026
Reply from Hays Travel - Ashford
Thank you for your wonderful feedback! We are so pleased to hear that our team member was accommodating and helped you find the best deal. We truly appreciate your kind words.
Kind Regards
Hays Travel Ashford
We had a lovely experience at your…
We had a lovely experience at your branch in Ashford. We were looking for a break in Cyprus in October and Holly helped us find the perfect one. She is an asset to your company.
August 20, 2026
Reply from Hays Travel - Ashford
Thank you for leaving lovely feedback, it was our pleasure to book your holiday.
Hays Travel Ashford
The staff are extremely helpful and go…
The staff are extremely helpful and go out of their way to help you with any issues that come up. The booking process was very easy
July 31, 2026
Reply from Hays Travel - Ashford
Thank you so much for taking the time to leave us such a lovely review, it is very much appreciated. We are pleased to hear that you were happy with our service and made the booking process easy for you, it was our pleasure to book your next trip for you
Many thanks
Hays Travel Ashford
Once again Holly was so helpful had a…
Once again Holly was so helpful had a lovely chat about vegas
August 15, 2026
Reply from Hays Travel - Ashford
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our team. Your kind words are truly appreciated.
Kind Regards
Hays Travel Ashford
Tracey went far and beyond helping to…
Tracey went far and beyond helping to get our holiday sorted
August 14, 2026
Reply from Hays Travel - Ashford
Hello ,
Thank you for your kind feedback . It was a pleasure to meet you both and book your holidays for 2027.
Best wishes
Hays Travel - Ashford
Lovely lady found exactly what we were…
Lovely lady found exactly what we were looking for in a location we hadn’t thought of. Booked the same day.
August 14, 2026
Reply from Hays Travel - Ashford
Hello,
Thank you for your fantastic review! I am so pleased that I could help you find exactly what you were looking for, especially in a location that was a new idea to you .
Kind Regards
Hays Travel - Ashford
The staff were so helpful
The staff were so helpful, understand what we needed, even printed colouring sheets as my grandson was getting a little bored.
Highly recommend
August 5, 2026
Reply from Hays Travel - Ashford
Hello Lorraine
Thank you for taking the time to leave us a review and for your kind words, it is very much appreciated. We are glad that you were pleased with our service and it was our pleasure to book your holiday for you.
Best wishes
Hays Travel Ashford
Jamaica Holiday
A pleasant experience booking, very helpful & efficient in all the time it took to make the booking, would recommend the Ashford branch to any one.
August 9, 2026
Reply from Hays Travel - Ashford
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was pleasant and efficient. We truly appreciate your recommendation.
Thank you for choosing Hays Travel time and time again!
Kind Regards
Hays Travel Ashford
Reply from Hays Travel - Ashford
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently experience great service from our staff. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Ashford
We had a bit of a dilemma
We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience from that initial greeting was totally painless for us and with Chloe on the phone our Hong Kong 8 day trip/holiday/our eldest Grandson's wedding was complete, paid for in full, paperwork explained which all made an elderly couple very happy. All the ladies in our Ashford branch contributed but Tracy was the Star.
August 6, 2026
Reply from Hays Travel - Ashford
Hello ,
Thank you ever so much for your review . It was lovely to meet you both and hear all about your grandsons wedding.
Best wishes
Tracy - Hays Travel Ashford.
Hays travel I always book with they…
Hays travel I always book with they helpful in finding U a hoilday at great price staff friendly thanks hays
July 29, 2026
Reply from Hays Travel - Ashford
We're so happy to hear we could help you find a great holiday at a fantastic price. We appreciate your kind words about our friendly staff!
Kind Regards
Hays Travel Ashford
Louise is a fantastic employee and has…
Louise is a fantastic employee and has made holiday booking a breeze!
April 14, 2026
Reply from Hays Travel - Ashford
Thank you for your wonderful 5-star review! We are delighted to hear that our team member made your holiday booking such a smooth experience. We truly appreciate your kind words.
Kind Regards
Hays Travel Ashford
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