I was looked after by Tracy and I must say I was very impressed by her friendly and very helpful approach, nothing was too much trouble. I would definitely recommend Hays Travel
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... See more
Company replied
Love coming to Hays they are friendly have time and always proffessional i wouldnt book any.other way hollie and sandra are great x
Company replied
Hollie was brilliant,so helpful,nothing to much trouble,All the staff at county square Ashford are brilliant
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 County Square Shopping Centre, TN23 1YA, Ashford, United Kingdom
- 01233469609
4.8
Excellent
673 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Ashford
Thank you for leaving us feedback and booking with Hays Travel
Isabel was very helpful with booking…
Isabel was very helpful with booking the hotel and break we wanted
May 3, 2026
A pleasing experience!
We were pleased with our experience at Hays Travel
Anne-Louise, at the Ashford branch, took us through some great holiday options based on our 'limited' suggestions. She explained everything carefully.
April 26, 2026
I was given accurate information about…
I was given accurate information about my flights to Australia in 2027 and Isobel was very knowledgeable. The booking was efficient and completed in 2 days including my seat allocation.
April 23, 2026
Hollie in the Ashford branch was very…
Hollie in the Ashford branch was very helpful & took us through the entire process!!
April 14, 2026
Reply from Hays Travel - Ashford
Thank you for your review, I am glad you had a fab time on holiday - Hollie
A very efficient travel agent
Prompt, friendly, helpful service which explained everything we wanted to know.
April 9, 2026
Very helpful and friendly
Very helpful, friendly and knowledgeable member of staff made booking our holiday extremely easy.
April 10, 2026
Great staff & very efficient
Great staff & very efficient. A pleasant experience. Have used you before & will do so again.
April 8, 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave us such a lovely review! - Team Ashford :)
This was our 4th cruise booking with…
This was our 4th cruise booking with Hollie Bowles in the Ashford branch. As usual, it was lovely dealing with her. She's very professional and friendly, as well as extremely patient😊. We will always come back to her for our holiday bookings.
April 1, 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review! - Hays Travel Ashford
Anna Louise was extremely friendly and…
Anna Louise was extremely friendly and informative.
She explored all our holiday needs with interest and professionalism resulting in us purchasing the holiday.
Well done !!.
March 30, 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review! - Hays Travel Ashford
Like always got lovely and helpful…
Like always got lovely and helpful service from hollie for my holiday she always has and always will be brilliant and helpful in choosing my holiday she is one in a million
March 31, 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review! - Hays Travel Ashford
Reply from Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review! - Hays Travel Ashford
Friendly knowledgeable team
Friendly knowledgeable service. No delay in a team member being available.
March 19, 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave such a lovely review! - Hays Travel Ashford
Hollie has a lot of knowledge about the…
Hollie has a lot of knowledge about the travel industry,and it was an easy process to book my trip.i would advise anyone to head to there nearest hays travel shop to book there next holiday.
March 28, 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review! - Hays Travel Ashford
Fantastic and efficient service in finding the perfect holiday
Isabel has been wonderful from our first chat to find a holiday in Italy and her perfect suggestion of Sardinia to the completion of booking our holiday.
She emailed details and followed up with telephone calls to see my thoughts and understood our reservations in the first idea proposed. Isabel came back with a holiday that ticked all the boxes. And was professional and efficient in completing booking the holiday. I have been so impressed and would recommend Hays travel to family and friends.
March 27, 2026
Reply from Hays Travel - Ashford
Jemma,
Thank you for leaving such a lovely review and your kind words, I'm glad I was able to assist in booking this trip for you all! I hope you all have a lovely time :)
Kind regards
Isabel
Hollie was excellent
Hollie was excellent. We were looking for help with choosing our first ever cruise. She had excellent communication skills and was really helpful, knowledgeable and answered all of our questions offering advice and guidance. We were grateful to book with Hays Travel.
March 26, 2026
Reply from Hays Travel - Ashford
Hi,
We appreciate you sharing your experience. We're happy to hear that our team member provided excellent support as you booked your first cruise. We are grateful for your booking with Hays Travel.
Kind regards
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.