We have booked our holiday with Hays Travel for several years and have always found the staff to be extremely helpful, courteous and professional.This year was no exception .They took the time and pat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jess Was absolutely brilliant nothing was to much trouble. The whole experience was flawless far better than going on line. .
Company replied
We went in already knowing which holiday we wanted. And the help and speed with which our holiday was sorted was excellent.
Company replied
Hays Travel The agents , were super efficient quick to respond polite and professional great to book my travels with them
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32B/32C Staveleigh Mall, OL6 7JJ, Ashton Under Lyne, United Kingdom
- 0161 6608623
4.9
Excellent
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly helpfull staff willing to…
Very friendly helpfull staff willing to go the extra mile
January 7, 2026
Reply from Hays Travel - Ashton Under Lyne
Thank you for your comments and for booking with Hays Travel Ashton. I will make sure that Keira receives your feedback. Regards, Mandy
Reply from Hays Travel - Ashton Under Lyne
Thankyou for your comments and for booking with Hays Travel Ashton. I will make sure that Bella receives your feedback, kind regards
Mandy
Excellent services
Excellent services. Looking for different places to go, on certain dates. Nothing was too much,looking at lots of different locations and Flight times.
January 13, 2026
Reply from Hays Travel - Ashton Under Lyne
We're glad you appreciated our services. It's great to know we could assist you in exploring various travel options and flight schedules to find what you were looking for.
Your staff are very helpful and polite…
Your staff are very helpful and polite and professionally.
January 6, 2026
Reply from Hays Travel - Ashton Under Lyne
We appreciate your kind words. It is great to hear that our team was helpful, polite, and professional for you. Thank you for your review.
Very friendly and helpful staff went…
Very friendly and helpful staff went above and beyond to get what we wanted
January 11, 2026
Reply from Hays Travel - Ashton Under Lyne
We appreciate your kind words! We are so happy our team could assist you in finding exactly what you were looking for.
Jessica was very very helpful and for…
Jessica was very very helpful and for filled all my request.
I wasn't rushed at all. She gave me 101% of her time.
She is a credit to the store
January 11, 2026
Reply from Hays Travel - Ashton Under Lyne
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful and attentive to your needs. We appreciate your feedback.
Hays Travel Ashton u Lyne. Efficient, friendly service
Andrea booked our holiday today, she was very helpful and knowledgeable. Got us a fantastic price too! Very efficient friendly service! Thank you Andrea, we will be back!
January 10, 2026
Unprompted review
Reply from Hays Travel - Ashton Under Lyne
We appreciate your kind words! We're so glad we could provide such efficient, friendly service and a fantastic price for your holiday booking. We look forward to assisting you again!
Nothing too much trouble
I have found staff to be curtious and nothing too much trouble.
My first contact was to explore possible booking . Subsequently contact with staff has been helpful and today I collected paper copies of my booking , advice about the Hays app and amendments to my booking, free from any hassle
January 7, 2026
Reply from Hays Travel - Ashton Under Lyne
We appreciate your kind words and are so happy to hear that our team has been helpful and accommodating throughout your booking experience. Thank you for your review!
We knew what we wanted to book when we…
We knew what we wanted to book when we went in. Shop matched TUI online discount price. Pleasant member of staff. We booked and paid our deposit, glad to have a holiday to look forward to. Advertised pay later deposit but it was not offered to us. Don’t know why.
December 28, 2025
Reply from Hays Travel - Ashton Under Lyne
We're glad you had a pleasant booking experience and secured your holiday. We appreciate your feedback regarding the advertised pay later deposit option. We will look into why this wasn't offered during your booking.
Reply from Hays Travel - Ashton Under Lyne
Thank you for taking the time to leave a 5* review on the service that you received from Jess. On behalf of Hays Travel we wish you a very merry christmas and a fantastic holiday.
Kind Regards
Hays Travel Ashton
Great friendly service
Great friendly service, staff very knowledgeable about cruising and got us a great deal.
December 10, 2025
Reply from Hays Travel - Ashton Under Lyne
We appreciate you sharing your experience with us. We're so happy to hear that our team provided such friendly and knowledgeable service!
Kind Regards
Hays Travel Ashton
Reply from Hays Travel - Ashton Under Lyne
We're happy to hear that our rep was helpful and informative! Thank you for your feedback.
Kind Regards
Hays Travel Ashton
Friendly and Simple process.
December 5, 2025
Reply from Hays Travel - Ashton Under Lyne
Thank you for taking the time to leave a 5* review for Jessica, I will be sure to pass on your comments to her.
Kind Regards
Hays Travel Ashton
Great Experience with Bella
Bella was extremely helpful booking my holiday and managed to secure an excellent price. She was friendly and informative. Thank you
December 2, 2025
Reply from Hays Travel - Ashton Under Lyne
Thank you so much for taking the time to leave a review, I am really pleased that you were happy with Bella's service. On behalf of Hays Travel we wish you a fantastic holiday in Gran Canaria.
Pleasant and attentive staff
Pleasant and attentive staff, thorough with help and information 🙂
November 27, 2025
Reply from Hays Travel - Ashton Under Lyne
Thank you for taking the time to leave a review, I am so pleased that you were happy with the service that you received from Nicky, on behalf of Hays Travel we wish you a fantastic holiday.
Kind Regards
Hays Travel Ashton Under Lyne
Reply from Hays Travel - Ashton Under Lyne
Thank you for taking the time to leave a review, I am so pleased that you were happy with the service that you received from Andrea, on behalf of Hays Travel we wish you a fantastic holiday.
Kind Regards
Hays Travel Ashton Under Lyne
From the minute you walk through the…
From the minute you walk through the door you are meet with lovely friendly staff who go above and beyond to help you find your perfect holiday.
November 18, 2025
Reply from Hays Travel - Ashton Under Lyne
Thank you for taking the time such a lovely review about Nicky, I will be sure to pass on your comments to her. On behalf of myself and Hays Travel we wish you a fantastic holiday to the Costa Del Sol.
Kind Regards
Jasmyn
Assistant Branch Manager
Reply from Hays Travel - Ashton Under Lyne
Thank you for taking the time to leave a 5* review, I am pleased that you were happy with the service that you received from Mandy and on behalf of Hays Travel we wish you a fantastic holiday.
Kind Regards
Hays Travel Ashton Under Lyne
Excellent
Very helpful and informative about locations and additional supporting information. Mandy was the person we spoke to on our initial enquiry and the booking. She's a credit to the company
November 8, 2025
Reply from Hays Travel - Ashton Under Lyne
Thank you for taking the time to leave a 5* review, I am pleased that you were happy with the service that you received from Mandy and on behalf of Hays Travel we wish you a fantastic holiday.
Kind Regards
Hays Travel Ashton Under Lyne
Very helpful and very pleasant staff in…
Very helpful and very pleasant staff in the shop always have a smile when they greet you 😀
November 7, 2025
Reply from Hays Travel - Ashton Under Lyne
Thank you for taking the time to leave a 5* review, I am pleased that you were happy with the service that you received from Jasmyn and on behalf of Hays Travel we wish you a fantastic holiday.
Kind Regards
Hays Travel Ashton Under Lyne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.