After choosing where we wanted to go (after seeing a video in our local branch while paying for another holiday!) the next few days were spent seeing what trip would suit us best. The help and advice... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sam was extremely helpful, even putting the Ryan Air App onto my phone and downloading the relevant info for me. Having traveled to Nerja with Hayes in March this year, I found that everything went... See more
Company replied
Friendly, welcoming, knowledgeable staff who once again made the whole booking process a breeze !! Steph was brilliant, very professional and made me feel at ease - even made me a cuppa after securi... See more
Company replied
Wonderfully helpful, cheerful staff, who, over many years, have helped us book flights or holidays. Recently they helped us way past the closing time of the shop, to complete a booking! Very much appr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Norwich Road, NR11 6BN, Aylsham, United Kingdom
- 01263 733133
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Good all-round
Hello,
This is the third holiday we have booked with Hays Travel Aylsham,
And we have received exceptional service every time, so Hays Travel do not need to exceed any more they have the right operation, and we can see they have had a lot of training to achieve this degree of service
April 18, 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for taking the time to leave Lauren this lovely 5* review.
This is a lovely read of a review as we do pride ourselves in our customer service here at Aylsham, so it is lovely to know this is noticeable.
Thank you for booking with us again. Thanks, Elyse :)
good deal easy booking
April 15, 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for taking the time to leave us this review Mr Lock.
Thank you for always booking with us here at Hays Travel Aylsham.
Thanks, Elyse :)
Considering I had my four year old…
Considering I had my four year old granddaughter on my lap who was very chatty and excited to go on holiday, Elyse was very patient and professional,
She entertained my granddaughter while I had to make a couple of phone calls.
I booked our holiday with Elyse and would definitely recommend her.
April 11, 2026
Reply from Hays Travel - Aylsham
Hello,
Thank you for leaving me this lovely 5* review.
I am so glad we have booked your lovely holiday for you and your granddaughter. She was very exicted and it was lovely to speak to her and see how excited you all are for your next holiday.
Again, thank you for taking the time to leave me this review and for booking with us. Thanks, Elyse :)
Really friendly staff who listen to…
Really friendly staff who listen to what you want.
April 4, 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for leaving me this lovely 5* review!
It was so lovely being able to plan your next holiday! I hope you're both looking forward to it!
Thank you again, Elyse :)
Lauren was very helpful for our Rome trip :-)
Lauren was very helpful with our Rome booking. Sat with a colleague who has been to find us a central hotel. Discussed with us the Go City 5 attraction pass which we have booked. Very happy with what Lauren has organised.
April 8, 2026
Reply from Hays Travel - Aylsham
Hi Natalie, thank you for leaving Lauren this lovely 5 star review. We are happy to hear that Lauren was helpful when booking your lovely holiday to Rome. You have a fab holiday to look forward to. Thank you again, Darcey
Sam was very knowledgeable and provided…
Sam was very knowledgeable and provided me with lots of information with regards to booking my first cruise. There was lots to think of, and never having booked one before I felt I needed expert advice and guidance which I certainly got. Extremely happy with the service I recevied.
March 18, 2026
Reply from Hays Travel - Aylsham
Hi Sarah, thank you for leaving Sam this lovely 5* review. We are glad that you thought Sam was knowledgeable and provided you with lots of information in regards to your first cruise. You have a fab cruise booked! Thank you again, Darcey
Fantastic Service
Joanna went above and beyond to help me find the perfect holiday for my husband’s birthday treat. She took the time to understand exactly what I was looking for and managed to find something truly amazing while still keeping within my budget.
She was always available whenever I had questions, no matter how small, and made the whole process feel completely stress‑free. I’ve never really used a travel agent before, as I usually do all the research myself, but now I realise just how simple and stress free it is. All thanks to Joanna
I’ll definitely be coming back to book future trips. Highly recommended!
March 31, 2026
Reply from Hays Travel - Aylsham
Thank you so much Gemma for this fantastic review. It really means the world to me. I really appreciate you sharing your positive experience and I am so happy to hear that you found my service helpful in planning your husband's birthday treat and that the process was stress-free. I am so excited for you with this lovely holiday booked and in the diary for you. The countdown can well and truly begin now! Thank you again for booking with me. Speak to you again soon. Jo :)
Sam was very helpful and nothing was to…
Sam was very helpful and nothing was to much trouble
March 31, 2026
Reply from Hays Travel - Aylsham
Thank you for your 5 star review! I am glad Sam's service was helpful and we look forward to booking any future trips for you!
Thanks, Bethany :)
Elyse was helpful
Elyse was helpful, efficient and extremely knowledgeable and gave us confidence
March 29, 2026
Reply from Hays Travel - Aylsham
Thank you for your kind words! We’re so pleased to hear that Elyse was helpful, efficient, and knowledgeable. It’s great to know she gave you confidence—exactly the experience we aim to provide. We’ll be sure to pass along your feedback to her!
Thanks, Bethany :)
Always helpful
March 22, 2026
Reply from Hays Travel - Aylsham
Hi Susan, thank you for leaving me this lovely 5* review. I am glad you return to us to book your lovely holidays and I am happy to hear you find us all helpful. Thank you again, Darcey
Fantastic service every time from Hays Travel
Fantastic service from Hays Travel! Always find us amazing, affordable holidays. The team are patient, helpful and guide us every step of the way. Wouldn’t book anywhere else!”
March 18, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your kind words and for choosing Hays Travel! We’re delighted to hear that you’ve had such positive experiences with our team. Providing friendly, patient, and helpful service is something we aim for, so it means a lot to know we’ve made your holiday planning easy and enjoyable. I will pass this onto Jo and thank you as always for your loyalty.
We look forward to helping you plan many more amazing trips in the future!
Thanks, Bethany :)
Great Customer Service
Me and my partner came into Hays Travel in Aylsham and we were so impressed with the service we were given. We originally came in to discuss/view a deal that was advertised, however we had a few queries and concerns and nothing was to much for Sam who helped us. She helped us find exactly what we were looking for and went beyond.
March 22, 2026
Reply from Hays Travel - Aylsham
Hi Cait. Thank you for taking the time to provide this lovely feedback for Sam. It is our aim to ensure that you have the right holiday booked and to very much look forward to. We will be with you every step of the way. See you in branch again soon. Lauren
The agent was professional
The agent was professional, informative and provided different options for the trip that I hadn't previously considered.
March 23, 2026
Reply from Hays Travel - Aylsham
Thank you for your kind feedback! We're delighted to hear that you found our agent professional and informative. We hope you have an amazing trip, and we look forward to assisting you again in the future!
Thanks, Bethany :)
Well once again a really great…
Well once again a really great experience with Jo, as always very helpful. Managed to get two great holidays, nothing is too much trouble. Jo knows us and no matter who serves us we are always happy, great team in the Aylsham Hayes branch.
March 22, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely review! We’re thrilled to hear you had another great experience with Jo—she’ll be delighted to know her help made such a difference. It’s wonderful to hear that you felt well looked after by the whole team in our Aylsham branch, and that we could help you find two fantastic holidays. We really appreciate your continued support and look forward to helping you plan your next getaway!
Thanks, Bethany :)
The people in Aylsham Hays ravel re…
The people in Aylsham Hays ravel are extremely helpful and knowledgeable. All is well with planning your trip when you are with Hays of Aylsham.
March 15, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your kind words! We’re delighted to hear that our team in Aylsham made your travel planning experience smooth and enjoyable. Providing helpful and knowledgeable service is what we aim for so it’s wonderful to know we met your expectations. We look forward to helping you plan your next trip!
Thanks, Bethany :)
We booked a family cruise through Hays…
We booked a family cruise through Hays Travel in Aylsham, with a total booking value of just under £15,000, and unfortunately our experience has been very disappointing.
From the outset, we made it clear that a specific cabin configuration was essential for our family (double bed, pull-down bed, and space for a cot). We checked this multiple times before booking and were repeatedly assured that this arrangement was possible.
However, upon boarding, we were informed by the ship’s staff that this configuration was not possible due to health and safety restrictions. This meant the cabin we had booked was effectively mis-sold.
As a result, we spent the entire two-week cruise in a compromised and uncomfortable setup, which staff acknowledged was not compliant with standard safety arrangements. This caused stress at the start of the holiday and ongoing inconvenience throughout.
Following the trip, we raised a formal complaint. After more than 10 weeks of back-and-forth, Hays Travel confirmed that they had been given incorrect information by P&O Cruises, but still declined to take meaningful responsibility. The only resolution offered was £50 per person (£200 total), which we do not feel reflects the severity or duration of the issue.
We are now having to escalate the matter to ABTA for independent review.
While staff were polite throughout, the overall handling of this situation — particularly the mis-selling and the lack of a proportionate resolution — has been very disappointing.
We would recommend that anyone booking through Hays Travel ensures that any specific requirements are independently verified in writing, as assurances given at the point of sale may not always be accurate.
November 1, 2025
Unprompted review
Reply from Hays Travel - Aylsham
Thank you for taking the time to leave your review. We acknowledge the concerns you’ve raised and are already aware of the situation previously discussed with you. While we’re saddened to hear of your disappointment, we always strive to ensure our customers are happy, and we remain available should you need any further support. With kind regards, Hays Travel Aylsham
Lauren was AMAZING. 5* Service
Lauren was amazing, understanding our brief perfectly and the dilemma we were in. We had been waiting 11 days for our previous agent and airlines to reroute us home after the Middle East crisis, neither gave any assistance at all despite numerous attempts by us. We were simply left stranded. Lauren delivered us a solution in less than an hour from our initial chat, to booking flights. TRULY AMAZING *****THANK YOU 😍
March 22, 2026
Reply from Hays Travel - Aylsham
Wow thank you so much for your AMAZING Review on Lauren. We are so pleased that we managed to help you when you needed a Travel Agent the most, and that Lauren sorted you out and delivered the solution as you said in less than an hour ! Thank you again :) sam
Sam is the best !
Sam is the best !! Always answer the questions in a great manner and always intrested in the customer aswell
March 17, 2026
Reply from Hays Travel - Aylsham
Hi Simon, thank you for leaving Sam this lovely 5* review. We are happy to hear she answered all your questions in a great manner and she was always interested in you and your lovely holiday. You have a fab holiday to look forward to! Thank you again, Darcey
Holiday to algarve
Saw a holiday advertised and gave them a call...so easy to speak too and arrange...Laura was lovely and very friendly
March 6, 2026
Reply from Hays Travel - Aylsham
Hi Tracy, thank you for leaving Lauren this lovely 5* review. We are happy to hear Lauren was easy to speak to and she was lovely and friendly. You have a lovely holiday to look forward to. Thank you again, Darcey
Elyse made us very confident
Elyse made us very confident. Her knowledge and help were both first class.
March 12, 2026
Reply from Hays Travel - Aylsham
Hi Stuart, thank you for leaving Elyse this lovely 5* review. We are glad to hear that she was knowledgeable and helped you both with your holiday. You have a lovely holiday in the diary to look forward to. Thank you again, Darcey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.