Hays Travel - Ayr Reviews 

573
TrustScore 5 out of 5

4.9

5 Alloway Street, KA7 1SP Ayr, GB


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Rated 5 out of 5 stars

Kay listened to what we wanted from our bespoke holiday, arranged all the flights to 3 locations and helped us choose our hotels. She was very knowledgeable in attractions and things to see in one of... See more

Company replied

Rated 5 out of 5 stars

All the staff in the Ayr branch are great. Nicola booked our holiday for us but felt like the whole team contributed to making it right for us with advice on hotels and activities. We left with a holi... See more

Company replied

Rated 5 out of 5 stars

The attention to detail on our recent cruise was second to none! From the booking process until our return everything went like clockwork! We are elderly, which made the excellent planning very import... See more

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Rated 5 out of 5 stars

Nicola turned a potential honeymoon disaster into a honeymoon dream. Thank you so much for helping us and we can’t wait for our holiday ☀️

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Alloway Street, KA7 1SP, Ayr, United Kingdom

  • 01292840294

4.9

Excellent

TrustScore 5 out of 5

573 reviews

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4.9

All reviews

(573)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

I've bomy holiday experience oked a few times now with…

I've booked a few times now with Hayes,the staff are very friendly professional and helpful i won't go anywhere else to book my holiday,the staff are brilliant that's the kind of people I would employ I've always said if you give people what they want they will always come back to you,their brilliant.

September 11, 2025
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Reply from Hays Travel - Ayr

Awe thank you for the lovely feedback Andy means a lot cheers Nicola

Rated 5 out of 5 stars

Abbi was extremely good at her job

Abbi was extremely good at her job , she asked all the right questions to enable her to find the best holiday for us. She is a credit to your company.

September 4, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Thanks so much for your kind review, it means a lot :) Thanks Abbi

Rated 5 out of 5 stars

Great service, friendly agents.

Popped in to discuss cruise options for next year, Abbi was really helpful. We did more research ourselves, and decided to go back to book with Abbi. Her service was excellent, we had all the info on our chosen cruise, and she went through everything with us. Another agent had been on same ship and she also gave us lots of helpful info (sorry can't remember her name). All in all great, professional and friendly service from the team in Ayr. Looking forward to our trip knowing they will provide any additional assistance we might need before we go.

August 30, 2025
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Reply from Hays Travel - Ayr

Thanks so much for your kind review, it means a lot :) Thanks Abbi

Rated 5 out of 5 stars

Kay was very knowledgeable in helping…

Kay was very knowledgeable in helping my mum and I chose a cruise and ran through options and we felt very informed. We booked our cruise and were delighted with our experience booking this. I would absolutely recommend Hays Travel Ayr.

September 4, 2025
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Reply from Hays Travel - Ayr

Thank you very much for your kind comments , it's greatly appreciated , Kay

Rated 5 out of 5 stars

Worked extremely hard to find options

Had been trying to organise a cruise for myself and my husband but found options a little confusing. Popped in to Hays and spoke to Louise. Told her what I was looking for and she worked very hard and used her wealth of experience & knowledge to find the perfect combination.

August 30, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Thank you for the lovely feedback cheers Louise

Rated 5 out of 5 stars

Kay at Hays Travel

Kay at Hays Travel - Ayr was thorough and could not have been more helpful. Excellent

August 31, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Thank you very much for you kind review.

Rated 5 out of 5 stars

Like a family

I use Hays because of the staff they go above and beyond to find what you need , they break everything down and explain so that you what you're getting . Fab friendly staff like a family

August 30, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Thanks for the lovely feedback Michelle cheers Louise

Rated 5 out of 5 stars

Perfect flight times ,perfect airport

Overall it was a pleasure to get the assistance from Abby at Hays travel. I tried to make a booking on the Ryanair website which was hopeless and Abby arranged great departure times and fantastic return times to prestwick airport

August 27, 2025
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Reply from Hays Travel - Ayr

Thank you very much for your kind review.

Rated 5 out of 5 stars

Awesome service & on-going support. 5 Stars!

The whole team at Hays Travel Ayr are superb and so helpful. Kay provides us a best in class service whilst taking care & looking after of all aspects of our holiday planning.

August 28, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Thank you very much for your kind review.

Rated 5 out of 5 stars

Booked our holiday with Nicola Ayr…

Booked our holiday with Nicola Ayr branch. Nicola was helpful friendly and a pleasure to deal with she done everything for us and made it easy to book our last minute holiday, even sorted airport assistance for my daughter who has autism. We will book with Hays again. Happy customers 🙂

August 26, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Awe thank you for the lovely feedback means a lot cheers Nicola

Rated 5 out of 5 stars

A helpful and knowledgeable agent made our decision easy.

When we visited Hays Travel in Ayr, we didn't have a specific destination in mind. We wanted to go somewhere in Europe with a short flight time and sunny weather. The agent showed us several destinations/hotels/board etc and then mentioned Menorca. We've never been before and with flights at 2hrs 40mins, a hotel offering an acceptable All Inclusive deal, and in a quiet area we decided that was the holiday for us. The price was very reasonable too. We had our holiday booked within 30mins and we were happy with the service at Hays. Would certainly recommend to family and friends.

July 25, 2025
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Reply from Hays Travel - Ayr

Thank you so much for the lovely feedback cheers Louise

Rated 5 out of 5 stars

Hassle free holidays

Another holiday booked through Hays at Ayr
Great friendly staff, always helpful and informative,Abbi made everything so easy and we were booked quickly.
Definitely recommend all staff at Hays in Ayr.

August 16, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Thank you very much for your lovely feedback, it's greatly appreciated, Abbi

Rated 5 out of 5 stars

Ur staff was excellent explained…

Ur staff was excellent explained everything I needed to know about my holiday Britney was excellent

June 6, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Thank you very much for you kind comments, it's greatly appreciated, Britney

Rated 5 out of 5 stars

5star treatment from Kay for our family Holiday.

Kay helped us book an all inclusive holiday for five of us in Turkey. Her customer care was outstanding. She’s very knowledgeable on the area and other areas to give us the best hotel. We couldn’t have asked for any better. We will be back to book again with you ⭐️

Adams Family

August 10, 2025
Hays Travel - Ayr logo

Reply from Hays Travel - Ayr

Thank you so much for your kind review, very much appreciated.

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