Hays Travel - Barrow In Furness Reviews 

483
TrustScore 5 out of 5

4.9

32 Portland Walk, LA14 1DB Barrow In Furness, GB


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Rated 5 out of 5 stars

Really helpful and efficient customer service. All staff excellent. Discovered all the extras they can book such as parking at the airport. Great exchange rate for currency too. Would not go anywhere... See more

Company replied

Rated 5 out of 5 stars

Holiday booking was made easy. Had a late booking and all paperwork printed. Also booked airport hotel Staff really friendly

Company replied

Rated 5 out of 5 stars

I need to travel abroad to visit family. Booking flights was a task I could do online but I have recently lost my confidence. I was reassured by the helpful, patient and friendly way the staff booked... See more

Company replied

Rated 5 out of 5 stars

I was lucky enough to have sophie to help me with my holiday. She has been so patient with me, kind, polite, and helpful in so many ways from start to finish, gone above and beyond so me and my girls... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 32 Portland Walk, LA14 1DB, Barrow In Furness, United Kingdom

  • 01229807342

4.9

Excellent

TrustScore 5 out of 5

483 reviews

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4.9

All reviews

(483)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday booking was made easy.

Holiday booking was made easy.
Had a late booking and all paperwork printed.
Also booked airport hotel
Staff really friendly

September 4, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Thanks for your lovely comment .

Rated 5 out of 5 stars

agent very knowledgeable and helpful

agent very knowledgeable and helpful.
the process was a good and friendly experience. and the service was exceptional.

August 31, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Thank you for your lovely review. Really glad we could help. Thank you for booking with Hays Travel . Thanks - Molly :)

Rated 5 out of 5 stars

All you holiday needs in one place

Really helpful and efficient customer service. All staff excellent. Discovered all the extras they can book such as parking at the airport. Great exchange rate for currency too. Would not go anywhere else to book our holidays. They are the best.

August 28, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Thank you for your lovely review Christine! Really glad we could help you with your holiday and all the extras. Hope you have a lovely time. Thanks Sophie :)

Rated 5 out of 5 stars

Brilliant staff

August 18, 2026
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Reply from Hays Travel - Barrow In Furness

Thanks for your lovely review Paul! Glad we could help :). Thank you for booking with Hays Travel.

Rated 5 out of 5 stars

Always very helpful staff

Always very helpful staff, they go out of their way to may sure they get the right product for you. I bok a lot of Alfa holidays and Molly at Barrow makes sure she gets what I want. I would recommend Hays travel to anyone.

August 18, 2026
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Reply from Hays Travel - Barrow In Furness

Thank you for your lovely review Roy! So glad we could get it all sorted. Thanks again for booking with Hays Travel. - Molly :)

Rated 5 out of 5 stars

Sophie was great

Sophie was great, professional and courteous and determined to find our holiday

August 11, 2026
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Reply from Hays Travel - Barrow In Furness

Thank you for your lovely review! So glad we could help with your holiday. Thanks for booking with Hays :)

Rated 5 out of 5 stars

Sophie was very accommodating and…

Sophie was very accommodating and knowledgeable recommending our holiday and places to visit. I kept changing my mind and being indecisive but nothing was too much trouble until she found us the perfect multi centre trip.

August 2, 2026
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Reply from Hays Travel - Barrow In Furness

Thank you for your lovely review! It was great to get you booked and cannot wait to hear all about it! :) -Sophie

Rated 5 out of 5 stars

She new everything we needed to know

She new everything we needed to know..
The staff were brilliant with my husband he has got dementia

July 26, 2026
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Reply from Hays Travel - Barrow In Furness

Thank you for your lovely review Yvonne, really glad we could help. Thanks for booking with Hays Travel and we hope you both have an amazing time! Thanks - Molly :)

Rated 5 out of 5 stars

Sophie from barrow absolute Gem Thanks…

Sophie from barrow absolute Gem Thanks hays and sophie

July 25, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Thank you for your lovely review Gary. So glad we could help with your holiday! Thanks - Hays Travel Barrow :)

Rated 5 out of 5 stars

Helpful, patient and friendly.

I need to travel abroad to visit family. Booking flights was a task I could do online but I have recently lost my confidence. I was reassured by the helpful, patient and friendly way the staff booked my flights and airport hotel. They showed patience and understanding. I will certainly be using Hays Travel again.

June 19, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Thank you for your lovely review Patricia! Really glad I could help. Thanks - Molly :)

Rated 5 out of 5 stars

Molly was very helpful in the Barrow…

Molly was very helpful in the Barrow branch and found me a good holiday with excellent flight

July 22, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Diane, Thank you for your kind words! We're so pleased to hear that our colleague was able to help you find a great holiday with excellent flights.

Rated 5 out of 5 stars

Molly

Molly, was very helpful and friendly, nothing was to much trouble

July 22, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Tracy, Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and friendly. We truly appreciate your kind words.

Rated 5 out of 5 stars

Welcoming

Showed us options and helped us choose the best holiday for us.

July 19, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

CHLOE, We are so happy we could help you find the perfect options and make your holiday special! Thank you for your kind words.

Rated 5 out of 5 stars

I got my holiday sorted very quick.

I got my holiday sorted quite quickly. I go to the same Hotel in the same Country, so my advisor just had to book everything for me, which he did very efficiently.

July 1, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Lynn, Thank you for your lovely feedback! We are so pleased to hear that your holiday booking was sorted quickly and efficiently for you. We appreciate your kind words.

Rated 5 out of 5 stars

Great holiday booking experience with Hays

Great customer support from Tina and latterly Sophie. Very happy with the help they provided.

July 10, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

It was great to get you booked and to be able to help! Thank you for your lovely feedback :)-Sophie

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. My agent was kind, polite, knowledgeable and patient. The whole "booking" experience was reallly efficient and a pleasure. It was my first visit but it will certainly not be the last. Would recommend a visit Highly recommended. Thanks to all.

July 9, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

It was great to get you booked on such an amazing deal! We cannot see where you venture too next! :)- Sophie

Rated 5 out of 5 stars

Great service from Sophie at Barrow…

Great service from Sophie at Barrow office. Really friendly and easy to book cruise with relevant information. Will definitely use Hays again.

June 24, 2026
Hays Travel - Barrow In Furness logo

Reply from Hays Travel - Barrow In Furness

Thank you for booking with us and for your lovely feedback! :)-Sophie

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