Really helpful and efficient customer service. All staff excellent. Discovered all the extras they can book such as parking at the airport. Great exchange rate for currency too. Would not go anywhere... See more
Company replied
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Really helpful and efficient customer service. All staff excellent. Discovered all the extras they can book such as parking at the airport. Great exchange rate for currency too. Would not go anywhere... See more
Company replied
Holiday booking was made easy. Had a late booking and all paperwork printed. Also booked airport hotel Staff really friendly
Company replied
I need to travel abroad to visit family. Booking flights was a task I could do online but I have recently lost my confidence. I was reassured by the helpful, patient and friendly way the staff booked... See more
Company replied
I was lucky enough to have sophie to help me with my holiday. She has been so patient with me, kind, polite, and helpful in so many ways from start to finish, gone above and beyond so me and my girls... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
32 Portland Walk, LA14 1DB, Barrow In Furness, United Kingdom
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Holiday booking was made easy.
Had a late booking and all paperwork printed.
Also booked airport hotel
Staff really friendly

Reply from Hays Travel - Barrow In Furness
Molly was brilliant spending ages sorting out our cruise and transport

Reply from Hays Travel - Barrow In Furness

Reply from Hays Travel - Barrow In Furness
agent very knowledgeable and helpful.
the process was a good and friendly experience. and the service was exceptional.

Reply from Hays Travel - Barrow In Furness
Really helpful and efficient customer service. All staff excellent. Discovered all the extras they can book such as parking at the airport. Great exchange rate for currency too. Would not go anywhere else to book our holidays. They are the best.

Reply from Hays Travel - Barrow In Furness
Always very helpful staff, they go out of their way to may sure they get the right product for you. I bok a lot of Alfa holidays and Molly at Barrow makes sure she gets what I want. I would recommend Hays travel to anyone.

Reply from Hays Travel - Barrow In Furness
Sophie was great, professional and courteous and determined to find our holiday

Reply from Hays Travel - Barrow In Furness
Sophie was very accommodating and knowledgeable recommending our holiday and places to visit. I kept changing my mind and being indecisive but nothing was too much trouble until she found us the perfect multi centre trip.

Reply from Hays Travel - Barrow In Furness

Reply from Hays Travel - Barrow In Furness
She new everything we needed to know..
The staff were brilliant with my husband he has got dementia

Reply from Hays Travel - Barrow In Furness
Sophie from barrow absolute Gem Thanks hays and sophie

Reply from Hays Travel - Barrow In Furness
I need to travel abroad to visit family. Booking flights was a task I could do online but I have recently lost my confidence. I was reassured by the helpful, patient and friendly way the staff booked my flights and airport hotel. They showed patience and understanding. I will certainly be using Hays Travel again.

Reply from Hays Travel - Barrow In Furness
Molly was very helpful in the Barrow branch and found me a good holiday with excellent flight

Reply from Hays Travel - Barrow In Furness

Reply from Hays Travel - Barrow In Furness

Reply from Hays Travel - Barrow In Furness
I got my holiday sorted quite quickly. I go to the same Hotel in the same Country, so my advisor just had to book everything for me, which he did very efficiently.

Reply from Hays Travel - Barrow In Furness
Great customer support from Tina and latterly Sophie. Very happy with the help they provided.

Reply from Hays Travel - Barrow In Furness
Fantastic customer service. My agent was kind, polite, knowledgeable and patient. The whole "booking" experience was reallly efficient and a pleasure. It was my first visit but it will certainly not be the last. Would recommend a visit Highly recommended. Thanks to all.

Reply from Hays Travel - Barrow In Furness
Great service from Sophie at Barrow office. Really friendly and easy to book cruise with relevant information. Will definitely use Hays again.

Reply from Hays Travel - Barrow In Furness
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