I can’t thank Hays Travel enough for their assistance with booking my holidays. I have used Hays Travel Bebington three times in the past year to book holidays and each encounter has been se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used Hays Travel numerous times now and cannot flaw them. They are really helpful and usually find the holiday I have been looking at a little cheaper with extras thrown in, so I cannot thank t... See more
Company replied
Sarah the la dy dealing with our holiday options was most helpful. Showing us the Majorca resort options, the price rates and the facilities available at each location. it was helpful that she ahd sta... See more
Company replied
Lauren was very attentive to our needs , assisting us to book our city break Nothing is too much trouble , she goes out of her way to find a break that suits our needs and budget Hayes Bebingto... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
171 Old Chester Road, CH63 8NE, Bebington, United Kingdom
- 01516 450661
4.9
Excellent
623 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely person to talk to and very…
Lovely person to talk to and very helpful. I wasn't sure what I wanted but Daisy found me a good deal.
October 6, 2025
Reply from Hays Travel - Bebington
I'm so happy we managed to find you a good deal and thanks for your kind review. See you soon, Daisy.
Always a great service from Sarah and…
Always a great service from Sarah and her team at the bebington branch
October 5, 2025
Reply from Hays Travel - Bebington
Thanks so much for your lovely review and thanks for booking with us again. Speak soon, Sarah.
P&O CRUISES 2026
Very professional with helping you choose the cruise for the price you can budget. Found all the staff polite and quickly informed with any information a good team excellent
September 20, 2025
Reply from Hays Travel - Bebington
Thank you so much for taking your time to leave such a lovely review, it was a pleasure to book your cruise and thank you for your continued support. Kind Regards, Kerry.
Excellent service
Excellent service , nothing was to much trouble , no rush everything explained in detail ,will def come back ,from a very happy customer.
September 14, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this lovely review, it was a pleasure booking your holiday and we will see you soon.
Kind regards,
Lexie.
Booked a once in a life time holiday…
Booked a once in a life time holiday with them every think was explained to us from start to finish great staff
September 14, 2025
Reply from Hays Travel - Bebington
Thank you so much for your review, we hope you both have a fantastic holiday of a lifetime. Regards, Sarah.
Excellent service
We went into your Bebington office to enquire about a holiday to Cape Town you had advertised.Lauren dealt with us and was so helpful we ended up booking it.All of your staff were very helpful and friendly.Will definitely use Hays from now on.
September 13, 2025
Reply from Hays Travel - Bebington
Thank you so much for your kind feedback. We are glad we managed to find this deal for you and I'm sure you will have an amazing time. See you soon, Lauren.
Very helpful and friendly staff
September 2, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this lovely review, it was a pleasure booking your holiday and we will see you soon.
Kind regards,
Lauren.
Booked Tunisia for next year with…
Booked Tunisia for next year with Jordan, who was helpful and polite as are all the staff in the Bebington branch, we always use hays
September 2, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this lovely review & always booking with us, it's greatly appreciated.
Kind regards,
Jordan
Reply from Hays Travel - Bebington
Thank you for writing us this review, it is greatly appreciated.
Kind regards,
Kerry
Reply from Hays Travel - Bebington
Thank you for writing us this lovely review, it was a pleasure booking your holiday.
Kind regards,
Lexie.
Amazing Service
The Girls in the shop went out of their way to accommodate us with our requirements changing by the day due to personal circumstances, brilliant service and would highly recommend...Thankyou :-)
August 24, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this lovely review, it was a pleasure booking your holiday and we will see you soon.
Kind regards,
Kerry.
The branch is so welcoming
The branch is so welcoming , staff always have a patient approach and give the time needed to arrive at a solution
August 20, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this kind review, it is greatly appreciated.
Kind regards,
Daisy.
Excellent service at travel agents
Staff extraordinary helpful, did not try to push you explained very clearly and professionally about the different companies and got us exactly what we were looking for at an excellent price
August 17, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this review, it was a pleasure booking your trip and we will see you soon.
Kind regards,
Sarah.
Really helpful when booking my holiday
Really helpful when booking my holiday. Staff in there are all lovely. Wouldn’t go anywhere else
August 3, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this review, it is greatly appreciated and we love booking your holidays.
Kind regards,
Jordan.
Sarah friendly manner
Sarah makes the booking experience tailored to your needs and expectations. Easy to follow finding the best deals along with making you feel at ease.
August 3, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this review, it is greatly appreciated and we love booking your holidays.
Kind regards,
Sarah.
Nothing was any trouble for Lexie at…
Nothing was any trouble for Lexie at hays bebington. She went through lots of deals and looked at getting the best deal for my preference dates. Ended up booking 2 holidays and both destinations look amazing!
August 9, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this kind review, it was a pleasure booking your holiday!
Kind regards,
Lexie.
Excellent friendly & knowledgeable serviceservice Lauren was…
Excellent friendly service Lauren was very helpful and knowledgeable which made our holiday choice easier.
We always prefer to book our holidays at our local Hays travel in Bebington Wirral.
They take all the stress & worries away by dealing with every aspect of the booking procedure so its much easier than booking on line & dealing with problems yourself Thankyou Lauren
August 9, 2025
Reply from Hays Travel - Bebington
Thank you so much for leaving us this lovely review, as always it a pleasure booking your holidays.
Kindest regards,
Lauren.
Booking was very easy Lauren the agent…
Booking was very easy Lauren the agent even managed to go that extra step and get me what I wanted great help and very friendly very happy.
August 7, 2025
Reply from Hays Travel - Bebington
Thank you for writing us this lovely review, it was a pleasure booking your trip.
Kind regards,
Daisy.
For the last 7 years I’ve been getting…
For the last 7 years I’ve been getting my holiday packages from hays travel and every year they get better the staff are always happy to help us thank you
August 5, 2025
Reply from Hays Travel - Bebington
Thankyou for this lovely review, we really appreciate it.
Kind Regards,
Jordan
Reply from Hays Travel - Bebington
Thank you for taking the time to write this review, appreciated. Kind Regards, Sarah.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.