Eleanor was very helpful with booking our holiday. Friendly checked with her colleague if unsure about the process. The service was fantastic and both team members were great
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We have used Hays travel in Bedford previously to book holidays. We again visited and made sure we spoke with Callum the manager who was very professional and approachable.
Company replied
Eleanor was lovely, she listened to what I was looking for, and hopefully found the perfect holiday for my family. Although I'm still waiting for her to get in touch with insurance quotes and to tell... See more
Company replied
Fantastic, knowledgeable and friendly service from Eleanor. This is the second booking we’ve made with her and I wouldn’t hesitate to ask for her again. Working from a brief we gave her, both times s... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Silver Street, MK40 1SY, Bedford, United Kingdom
- 01234819352
4.9
Excellent
452 reviews
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Brilliant experience
Eleanor was very helpful with booking our holiday. Friendly checked with her colleague if unsure about the process. The service was fantastic and both team members were great
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent all round …
Great service and very helpful listened to our needs and gave us all the information, excellent all round
July 5, 2026
Reply from Hays Travel - Bedford
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you with all the information you needed and that you found our service excellent.
Kind Regards
Hays Travel Birkenhead Grange
We have used Hays travel in Bedford…
We have used Hays travel in Bedford previously to book holidays.
We again visited and made sure we spoke with Callum the manager who was very professional and approachable.
July 3, 2026
Reply from Hays Travel - Bedford
Thank you for your kind review.
Many thanks, Team Bedford
Reply from Hays Travel - Bedford
Thank you for your kind review, it's always a pleasure to help. Please do reach out if there's anything else I can help with before your trip.
Many thanks
Lianne
Lianne was super helpful and friendly
June 23, 2026
Reply from Hays Travel - Bedford
L Ogle,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team member to be helpful and friendly.
Kind Regards
Hays Travel
Always finds exactly what we’re looking…
Always finds exactly what we’re looking for with no problems afterwards.
June 18, 2026
Reply from Hays Travel - Bedford
I'm so glad that we found what you what you were looking for & Thank you for your wonderful feedback!
Kind Regards
Lianne
Nice to talk to People that understands…
Nice to talk to People that understands you’re need’s,are ready to help to sort things out.
June 21, 2026
Reply from Hays Travel - Bedford
Anthony Wren,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Complex made easy
My requirements were not simple, I needed 3 flights, 3 hotels and a cruise, all sorted in a few hours. First class service.
June 20, 2026
Reply from Hays Travel - Bedford
Bob H,
We are so glad we could assist with your complex travel plans efficiently. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Bedford
JG,
We appreciate your kind words. We are glad we could assist you efficiently.
Kind Regards
Hays Travel
We received a very helpful experience…
We received a very helpful experience with Lianne My wife has limited mobility. Lianne gave very helpful advise which has helped us book 2 holidays with Hays Travel
Thanks Lianne.
June 11, 2026
Reply from Hays Travel - Bedford
Thank you so much for your kind review.
It has been an absolute pleasure having you all in branch with us last week.
I’m really pleased I was able to help and provide advice to support your needs. It means a lot to hear that you felt confident booking not just one, but two holidays with us!
I hope you all have a fantastic time, and I’ll be here if you need any help in the future.
Kind regards,
Lianne
Speaking to Callum who found us a…
Speaking to Callum who found us a perfect holiday in Rhodes
June 17, 2026
Reply from Hays Travel - Bedford
Mrs S H,
We're so glad we found your perfect holiday!
Kind Regards
Hays Travel
Pre- Cruise review,
June 9, 2026
Reply from Hays Travel - Bedford
Hello,
Thank you for taking the time to leave this review, it is greatly appreciated.
Callum.
Callum was able to quickly understand…
Callum was able to quickly understand our requirements and source a great holiday at a great price. I will definitely use Hayes again.
June 17, 2026
Reply from Hays Travel - Bedford
Tom,
We're so pleased we could find the perfect holiday for you. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Lianne is a Superstar!
Lianne is a Superstar!! Yesterday we received speedy efficient service from her, that once again exceeded expectations. Based on her interactions with us, we highly recommend her and the Bedford office for all your travel needs.
June 16, 2026
Reply from Hays Travel - Bedford
Thank you so much for your lovely review—it really means a lot 😊
It was a pleasure as always, and I’m so pleased everything went smoothly and exceeded expectations. Your kind words (and recommendation!) are truly appreciated.
I look forward to helping you again next time you’re planning a trip!
Best wishes,
Lianne
Reply from Hays Travel - Bedford
Thank you for your kind review. We look forward to seeing you again soon.
Many thanks, Team Bedford
Lianne in the Bedford Branch was very…
Lianne in the Bedford Branch was very helpful and made booking the holiday a completely easy experience. Listened to our requirements and focused on our needs to find us a perfect holiday location
June 11, 2026
Reply from Hays Travel - Bedford
Thank you so much for your lovely review.
I’m delighted to hear that you found the booking process easy and that I was able to help you find the perfect holiday. It was a pleasure chatting with you and understanding exactly what you were looking for, so I’m really pleased we could find something that suits you so well.
I hope you have an amazing time on your holiday, and I look forward to helping you with future plans.
Kindest regards,
Lianne 🧳✨
Reply from Hays Travel - Bedford
Mr Stephen Parker,
We're delighted you found our quality and understanding super. Thank you for your kind words.
Kind Regards
Hays Travel
Lianne was very helpful and friendly
June 9, 2026
Reply from Hays Travel - Bedford
Thank you for your kind review. It has been a pleasure welcoming you all to the branch over the past couple of days. I look forward to seeing you again in the near future.
Many thanks,
Lianne
Reply from Hays Travel - Bedford
Thank you for your kind review. We are glad we were able to help.
Many thanks, Team Bedford
Friendly service
Eleanor was lovely, she listened to what I was looking for, and hopefully found the perfect holiday for my family. Although I'm still waiting for her to get in touch with insurance quotes and to tell me that the hotel can cater to my son's food allergies.
June 3, 2026
Reply from Hays Travel - Bedford
Anna,
We appreciate your positive feedback about your interaction. We are actively working on getting those insurance quotes and confirming the hotel's ability to accommodate your son's food allergies.
Kind Regards
Hays Travel
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