The staff in bedford based Hays travel are always helpful and polite. Callum was very helpful as usual, I knew when and where we wanted to go on holiday and he helped me choose the best cabin for... See more
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Callum made it a great booking experience! I was in my car having left a well known travel agent dissapointed. I called Hays in Bedford where Callum price matched a holiday to Egypt for me. I booked i... See more
Company replied
Great service as always from Callum and Lianne. We have total trust in you both and will continue to sing your praises to anyone we know who is looking for exceptional service from exceptional people... See more
Company replied
Our experience was extremely good. Callum at Hays Travel, Bedford seems to be very good at his job, and we were very impressed with all help he gave us when trying to book our holiday.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Silver Street, MK40 1SY, Bedford, United Kingdom
- 01234819352
4.9
Excellent
494 reviews
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Reply from Hays Travel - Bedford
Good Morning,
Thank you for taking the time to leave this review, we really appreciate it!
Team Bedford.
Fantastic
Fantastic, knowledgeable and friendly service from Eleanor. This is the second booking we’ve made with her and I wouldn’t hesitate to ask for her again. Working from a brief we gave her, both times she has found the perfect location and hotel for our holidays.
Thank you Eleanor.
May 31, 2026
Reply from Hays Travel - Bedford
Catherine,
We are so pleased to hear about your positive experiences with us. It's wonderful that we could help you find perfect holidays twice!
Kind Regards
Hays Travel
The whole team have been excellent…
The whole team have been excellent putting together our bespoke trip including an Alaskan cruise. We couldn’t be more happy. No hesitation recommending Hays Bedford. Thank you Lianne, Louise and Callum.
May 28, 2026
Reply from Hays Travel - Bedford
Good Afternoon,
Thank you so much for booking with us once again, it is always a pleasure to help you both! So glad Lianne and the team got you sorted. :)
Callum.
Excellent service
Callum was very knowledgeable and reassuring. Always kept in touch when he said he would.
May 25, 2026
Reply from Hays Travel - Bedford
Good Morning,
Thank you for taking the time to leave this review, I am so glad I was able to provide a great service to you!
Callum.
Cullum is very professional and hopeful…
Cullum is very professional and hopeful , hes help us to make the right choices for our needs
May 17, 2026
Reply from Hays Travel - Bedford
Good Morning,
Thank you so much for taking the time to leave this review, I am so glad I was able to help you!
Callum.
We were made to feel welcome from the…
We were made to feel welcome from the minute we walked into our local branch. The staff were friendly, patience and so very helpful in finding us the holiday that suited all of our family's needs and best of all within my budget! Would definately use again. Thank you
May 10, 2026
Reply from Hays Travel - Bedford
Good Morning,
Thank you for booking with us and taking the time to leave this lovely review, we really appreciate it!
Callum.
Honestly it was a fantastic experience…
Honestly it was a fantastic experience a well come greeting and looking for the best hotel, location, price…... With out getting bored of each time when I keep changing my mind.
May 23, 2026
Reply from Hays Travel - Bedford
Thank you for your lovely review. It was a pleasure helping you look for the perfect holiday. Regards Louise :-)
Very happy and friendly staff and I…
Very happy and friendly staff and I will be back in to book some more trips with them
May 10, 2026
Reply from Hays Travel - Bedford
Thanks for your lovely review.
Its always a pleasure to see you in branch.
Many thanks
Lianne
We had a short wait as there were…
We had a short wait as there were shortage of staff, but seated and ask if we wanted anything to drink
Callum was as always very helpful and the holday was booked with seats private transfer everything I needed in about 20 minutes very happy
May 17, 2026
Reply from Hays Travel - Bedford
Thank you for your review, and your patience. It was a pleasure to be able to help. We look forward to seeing you again soon.
Kind regards
Team Bedford
As usual excellent service
May 13, 2026
Reply from Hays Travel - Bedford
Thank you for your kind review, its always great to see you in branch.
Many thanks, Lianne
Pleasant and helpful staff explained…
Pleasant and helpful staff explained everything to me clearly
May 8, 2026
Reply from Hays Travel - Bedford
Thank you for your lovely review. It was a pleasure meeting you. Kind Regards Louise :-)
Staff very helpful and polite thats why…
Staff very helpful and polite thats why we keep coming back.Thankyou.
May 9, 2026
Reply from Hays Travel - Bedford
Thank you for your kind review, it’s always a pleasure to help and to know that we’re going a good job.
I shall look forward to seeing you both again soon.
Many thanks and best regards
Lianne :)
I had a very bad experience with Hays…
I had a very bad experience with Hays Travel in Bedford, the assistant manager was rude and unprofessional. I have logged a formal complaint to the regional manager already and will be putting this in writing. Hays Travel failed to inform my father of travel restrictions which meant and sold a package holiday without first checking on travel restrictions. The assistant manager was rude and unprofessional and just put down the phone on a customer, this was extremely upsetting.
May 10, 2026
Unprompted review
Reply from Hays Travel - Bedford
We note that this is your second Trustpilot review regarding the same matter.
At Hays Travel, we take all feedback seriously and aim to support our customers every step of the way.
We understand from your review that your concerns relate to travel restrictions and your interaction with our team. While we always strive to provide helpful guidance, it remains the responsibility of travellers to ensure they meet all current entry requirements, including passport validity and any applicable restrictions, as these can change frequently and are ultimately enforced by the destination authorities.
We can confirm that your complaint has been fully reviewed by the tour operator and you have been supported throughout this process. We are sorry that, despite this, you remain unhappy with the outcome and can confirm that any complaint that you have put in writing to Hays will be responded to by our customer service team.
Reply from Hays Travel - Bedford
Thank you for you kind review. Always a pleasure.
Team Bedford :-)
Estepona holiday
Lianne (Bedford office) answered my call efficiently and patiently. I informed her of the hotel I would like to stay at. She came back to me within ten minutes and had hotel, flights and room for my requirements. Very helpful and took time with me. Best operative I have spoken to for some time. Thank you Lisnne
April 29, 2026
Reply from Hays Travel - Bedford
Thank you for your kind words Sue, it was an absolute pleasure being able to find you what you were looking for. I shall look forward to speaking with you again soon.
Many thanks, Lianne
Reply from Hays Travel - Bedford
Thank you for taking the time to give us your feedback. We hope you have a fantastic cruise & look forward to seeing you in branch again soon.
Many thanks, Lianne
Calm
Calm, friendly atmosphere in the shop.
I'm not totally comfortable with technology, and was given time to think and get details correct: nobody rushed me.
Options were thoroughly explored and everything done efficiently, professionally but with a great sense of humour.
April 18, 2026
Reply from Hays Travel - Bedford
Thanks for your review, I am glad we could make it all easier for you & have a little giggle at the same time!
Many thanks, Team Bedford
Excellent help and support from Leanne…
Excellent help and support from Leanne .
Got our trip sorted out .
Very pleased and excited.
Can't wait to enjoy the tour .
April 19, 2026
Reply from Hays Travel - Bedford
Thanks for your kind review, I'm glad I was able to help.
Many thanks, Lianne : )
Reply from Hays Travel - Bedford
Thank you for your kind review, we hope to see you again soon.
Many thanks, team Bedford
Very friendly staff very helpful very…
Very friendly staff very helpful very polite we have already booked a holiday for next year as well
April 17, 2026
Reply from Hays Travel - Bedford
Thank you for your kind review!
We hope you have a great holiday.
Many thanks, team Bedford
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