Hays Travel - Belper Reviews 

679
TrustScore 5 out of 5

4.9

29c King Street, DE56 1PX Belper, GB


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Rated 5 out of 5 stars

Angela is great - we had seen a holiday advertised, but by the time we went in to book, it was no longer available. She looked at what was originally on offer and then found very similar options, but... See more

Company replied

Rated 5 out of 5 stars

We went in to Belper Hayes Travel with an idea of what we wanted and Angela found the exact one for us with a minimum of fuss and we were through all the formalities and information in half an hour. V... See more

Company replied

Rated 5 out of 5 stars

Nearly always book with Hays because we like the personal touch which makes questions easy and straightforward. Also staff are knowledgeable didn’t have any clue where to go but no problem soon sorted... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Corinne enough at Hays Travel, she was absolutely brilliant from start to finish. We were booking a very last minute holiday, and she went above and beyond to make the whole proce... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 29c King Street, DE56 1PX, Belper, United Kingdom

  • 01773297044

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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4.9

All reviews

(679)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Holidays We felt we were being treated extremely…

We felt we were being treated extremely well, we told them what we were looking for.
They dealt with our requirements very well,and found us a great holiday.
The assistant was very helpful and pleasant and found us a good deal.

March 9, 2026
Hays Travel - Belper logo

Reply from Hays Travel - Belper

Thank you so much for taking the time to leave feedback it is very much apricated, it was a pleasure looking after you both and lovely chatting with you both too. Kindest Regards Clare

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. Staff are always welcoming and helpful.

March 7, 2026
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Reply from Hays Travel - Belper

was lovely to see you again . Hope you have an amazing time away and look forward to hearing all about it on your return Ange:-)

Rated 5 out of 5 stars

Sharon was very helpful and got us…

Sharon was very helpful and got us exactly what we wanted

March 3, 2026
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Reply from Hays Travel - Belper

Thank you so much for the review . i shall make sure Sharon hears about it . very pleased she got you exactly what you wanted Ange :-)

Rated 4 out of 5 stars

Helpful staff even though they were…

Helpful staff even though they were having problems with the internet during the time we were choosing our hotel & flights

February 27, 2026
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Reply from Hays Travel - Belper

Hi Janet,

We're glad you found our staff helpful, even with the internet issues. We appreciate your patience and thank you for your feedback!

Hays Travel Belper

Rated 5 out of 5 stars

I’ve never booked a holiday via a…

I’ve never booked a holiday via a travel agent before but after my experience with Clare at the Belper branch I’l never book online again . Firstly , Clare was professional but more than that she was warm , friendly and accommodating.
For me however she had “ the personal touch’. There was no hard sell, she listened to my requirements and showed me what my options were and saved me money compared to the prices I’d seen online. What struck me most was this. Obviously Clare is in a sales led job but her interpersonal skills were way above what I’d expect . She was very relatable and when I explained I was booking this trip after a recent loss she was totally understanding and empathetic. Clare is clearly an asset to your company . If only all sales reps had this degree of customer service. Thank you Clare for listening to me and allowing me time to ventilate and taking the pressure away from trying to arrange a holiday by myself at this difficult time . Il be booking with you from here on in .

February 26, 2026
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Reply from Hays Travel - Belper

Good Morning,

We appreciate your wonderful feedback. It's great to hear that your experience was so positive, especially during a difficult time. We're so pleased that our team member provided such supportive and helpful service, making your booking experience easier. We look forward to assisting you with future travel plans.

Kindest Regards, Hays Travel Belper

Rated 5 out of 5 stars

Agent was incredibly helpful and great…

Agent was incredibly helpful and great fun to deal with. Very friendly atmosphere in general with nothing too much trouble

February 20, 2026
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Reply from Hays Travel - Belper

We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our team helpful and friendly. - Corinne

Rated 5 out of 5 stars

Sharon

Sharon, found us a lovely holiday in Italy.. organised very well as usual.
Belper our go to place for Hays travel and we put our continuing trust in them for another great time away.

February 1, 2026
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Reply from Hays Travel - Belper

We're happy to hear that we found you a lovely holiday in Italy and that it was well-organized. We appreciate your continued trust in us for your travel needs. - Sharon

Rated 5 out of 5 stars

We went into Hays

We went into Hays, unsure and unclear on exactly what we wanted from our holiday. Connie was exceptional in how she listened, understood what we wanted from our holiday and the. We worked together to created the perfect holiday, all within 30mins!

February 12, 2026
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Reply from Hays Travel - Belper

Thank you so much for the lovely reply. You and the family are going to have a wonderful time with lots of memories made.
Kind Regards
Corinne

Rated 5 out of 5 stars

Lovely experience

Lovely experience, very helpful and informative.
Thanks again Mia.

February 11, 2026
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Reply from Hays Travel - Belper

Thank you for taking the time to leave such lovely feedback it was a pleasure to help you with your booking - Mia

Rated 5 out of 5 stars

Friendly helpful staff

February 15, 2026
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Reply from Hays Travel - Belper

Thank you for your review and for booking your Cruise with us . I hope you have a lovely time away . Cant wait to hear all about it Ange :-)

Rated 5 out of 5 stars

Clare was approachable

Clare was approachable, knowledgable and great to talk to.
She managed to get us a great deal on the holiday that we wanted.

February 8, 2026
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Reply from Hays Travel - Belper

Thank you for your response. I shall pass this on the Clare as she will be really happy to hear this . Kind regards Angela :-)

Rated 5 out of 5 stars

Belper branch booking

The ladies in the branch (Belper)couldn’t have been more helpful. Went in not knowing what cruise I wanted. They took lots of time showing and explaining various options to me. Nothing was to much trouble.
After deciding on my cruise, the booking was completed again with everything being explained to me.
Will definitely be back and would recommend anyone to visit the branch
Thank you.

February 11, 2026
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Reply from Hays Travel - Belper

Good Morning,

We appreciate your feedback! We're so happy to hear that the team was helpful in explaining the various cruise options. We are glad that you felt comfortable and will visit us again.

Kindest Regards,
Corinne & Mia :)

Rated 5 out of 5 stars

Thank you all at Hayes Travel Belper…

Thank you all at Hayes Travel Belper branch for your assistance given to us helping us to decide on our Holiday Choice. The staff were polite and helpful in answering all our questions guiding us through the booking process for our future forthcoming holiday.

February 12, 2026
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Reply from Hays Travel - Belper

Hi David,

We appreciate you taking the time to leave us such a positive review. I'm so glad I could assist you in choosing your holiday and guide you through the booking process. We all hope to see you again soon!

Kind Regards,
Antonia :)

Rated 5 out of 5 stars

My visit to Hays travel at Belper to…

My visit to Hays travel at Belper to book a holiday was as always a marvellous experience. Corinne is always, very knowledgeable, efficient and friendly.

February 10, 2026
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Reply from Hays Travel - Belper

Thank you so much for the wonderful feedback. It's a pleasure to always have you in branch and this trip is going to be extra special.
Kind Regards,
Corinne

Rated 5 out of 5 stars

The staff in Hays Belper are always so…

The staff in Hays Belper are always so helpful & welcoming. They understand my questions & answer them. Corrine was lovely yesterday and I now have my holiday booked with her help

February 11, 2026
Hays Travel - Belper logo

Reply from Hays Travel - Belper

Hi Marion,

We're so happy to hear that our team is helpful and welcoming. It's great to know that you feel understood and now have your amazing holiday booked! Thank you for your review!

Kind Regards,
Corrine :)

Rated 5 out of 5 stars

Hays Belper

The staff at Belper always manage to find everything we are looking for for

February 10, 2026
Hays Travel - Belper logo

Reply from Hays Travel - Belper

Hi Jeremy,

Thank you for your fantastic review, it's always a pleasure to find your holidays.

Kindest Regards,

Hays Travel Belper :)

Rated 5 out of 5 stars

I will always book through Hays

I first booked through Hays Belper last year, and now book all my breaks and holidays through them
Very knowledgeable staff who always seek best offers for you, and peace of mind that they look after you through the whole process

February 6, 2026
Hays Travel - Belper logo

Reply from Hays Travel - Belper

We appreciate you choosing us for your travel needs! We're happy to hear that our knowledgeable staff consistently find the best offers and provide peace of mind throughout the booking process. - Hays Travel Belper

Rated 5 out of 5 stars

Perfect Experience

This is the first time we have used Hays Travel. I spoke to Clare to help us book a trip to Disneyland Paris. Shes helpped us book our perfect trip and still managed to save a little money. For me, it was a perfect experience and I will be back again in the future.

January 29, 2026
Hays Travel - Belper logo

Reply from Hays Travel - Belper

We appreciate you choosing us for your Disneyland Paris trip. We're happy we could create the perfect experience while saving you money. We look forward to assisting you again in the future. - Clare

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