So nice dealing with hays travel in Berwick your staff really helped us book our holiday no hassle and always with a smile .
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Was welcomed with a lovely smile aand as soon as i said what i was looking for came up with the very holiday that suited was very clear and concise could not have been more helpful
Company replied
On my first and second visit I spoke with Sophie. Very friendly, polite, helpful and efficient. Also kept in touch by email but not pushy. The third visit, I asked for Sophie but Sophie wasn’t in,... See more
Company replied
Sophie the membr of staff who did my booking was very helpful,on all aspects of the booking. A very relaxing experience as usual when booking with Hays if Berwick. All staff are really helpful,always.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
4.9
Excellent
1K reviews
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Great customer service staff friendly…
Great customer service staff friendly and knowledgeable
May 10, 2026
So nice dealing with hays travel in…
So nice dealing with hays travel in Berwick your staff really helped us book our holiday no hassle and always with a smile .
May 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Becky as always really great
Becky as always really great, got a lovely holiday to Bourgas.
May 3, 2026
Reply from Hays Travel - Berwick
Thanks for your review Gordon :)
Both people I have seen to book my…
Both people I have seen to book my short break both extremely helpful and friendly
May 9, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Becky at Berwick office was so helpful…
Becky at Berwick office was so helpful it made inquiring and booking our trip to Malta easy and painless everyone was helpful and friendly nice doing business with them we will definitely be back
May 9, 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Was welcomed with a lovely smile aand…
Was welcomed with a lovely smile aand as soon as i said what i was looking for came up with the very holiday that suited was very clear and concise could not have been more helpful
May 10, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review :)
October holiday
Spoke to Shauni,excellent, helpful service as always,I can't praise the office any higher with all staff so cheery and helpful and always so happy to help
May 8, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up again :)
They were very helpful you could not…
They were very helpful you could not complain about anything
May 6, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Shirley, pleasure to get you booked :)
Hays travel Berwick upon tweed 5 star
We booked our holiday to Tenerife yesterday at the Berwick upon tweed branch, they are all so very helpful and always a smile!!
May 6, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review :)
Sophie the membr of staff who did my…
Sophie the membr of staff who did my booking was very helpful,on all aspects of the booking. A very relaxing experience as usual when booking with Hays if Berwick. All staff are really helpful,always.
May 3, 2026
Reply from Hays Travel - Berwick
Maggie Smith,
We appreciate you taking the time to share your kind words. We're so happy to hear that your booking experience was relaxing and that our team was helpful as usual!
Kind Regards
Hays Travel Berwick
Danielle was very thorough and helpful …
Danielle was very thorough and helpful A very good service from a nice lady
April 30, 2026
Reply from Hays Travel - Berwick
Stewart,
We appreciate your positive feedback. We're so glad to hear that you found our service thorough and helpful. Thank you for your kind comments.
Kind Regards
Hays Travel Berwick
We called into Berwick yesterday to…
We called into Berwick yesterday to book our holiday the staff very friendly and Shauni was very helpful
and got us the holiday we wanted great service.
May 1, 2026
Reply from Hays Travel - Berwick
Elizabeth Gillie,
We are so happy to hear that you found our team friendly and helpful while booking your holiday. We appreciate your kind words and are glad we provided great service!
Kind Regards
Hays Travel Berwick
Reply from Hays Travel - Berwick
Thanks for your review alison :)
I had no problem with booking we go to…
I had no problem with booking we go to the same girl and she gets the holiday we want
April 28, 2026
Reply from Hays Travel - Berwick
Mr Sneddon,
We appreciate you taking the time to leave us a review. We're so happy to hear that we consistently book the holidays you desire.
Kind Regards
Hays Travel Berwick
Tamara helped book my holiday shes…
Tamara helped book my holiday shes knowledgeable and helped me decide on the place and hotel
April 21, 2026
Reply from Hays Travel - Berwick
Thank you so much for your review Laura :)
Efficient and friendly as usual
As always, Becky was friendly, well-informed and efficient. My flights were sorted out very quickly, as was my car hire. This is why Hays is always my first stop for travel queries.
April 25, 2026
Reply from Hays Travel - Berwick
Thank you so much for your lovely review and booking with us once again :)
On my first and second visit I spoke…
On my first and second visit I spoke with Sophie. Very friendly, polite, helpful and efficient. Also kept in touch by email but not pushy. The third visit, I asked for Sophie but Sophie wasn’t in, we booked with Tamara. Nice girl, not as warm as Sophie but not rude and most efficient. Tamara gave us some advice from her own experiences and knowledge of the place we have booked.
April 14, 2026
Reply from Hays Travel - Berwick
Awww thank you for your lovely review Morag, and thank you for booking with us again :)
Everyone is so helpful and kind nothing…
Everyone is so helpful and kind nothing is a bother
April 19, 2026
Excellent service very engaging and…
Excellent service very engaging and helpful staff
April 22, 2026
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