I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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See what reviewers are saying
We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with... See more
Company replied
The girls in the shop are so helpful especially Danielle whom we deal with most of the time & they always go that extra mile to find exactly what you’re looking for, would highly recommend them to all... See more
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The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
4.9
Excellent
1K reviews
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Really friendly and helpful staff
Really friendly and helpful staff. At my local branch in Berwick upon tweed.
May 25, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
We were listened to and open…
We were listened to and open suggestions were given to us about where to go, without being pushy.
May 30, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Staff super friendly and helpful
May 24, 2026
Reply from Hays Travel - Berwick
Thanks for your review Matt :)
Reply from Hays Travel - Berwick
Thank you for the lovely review, have a fab time :)
Great service as always!
May 28, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Danielle was great help
Danielle was great help. Booked our cruise & hotel stay.
Looking forward to great holiday
Many thanks .
Marion
May 17, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Great personal service.
Immediate understanding of what we needed. A wide range of options offered. We are awkward customers, we're not always in the same price range, this time, low, and yet off we go.
May 25, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
The staff were very knowledgeable about…
The staff were very knowledgeable about all our needs and carried out our booking professionally
May 18, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
We have booked with Hays Travel for…
We have booked with Hays Travel for many years. Danielle did a fantastic job in finding us a holiday and couldn't have been more helpful. That's why we come back every year. First class service. Well Done.
May 24, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Hays Travel Berwick - Brill
Have used Hays Travel Berwick before and can't rate them high enough. All staff are so friendly and helpful and Shauni booked for us this time and she was brill.
May 18, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Great customer service staff friendly…
Great customer service staff friendly and knowledgeable
May 10, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
So nice dealing with hays travel in…
So nice dealing with hays travel in Berwick your staff really helped us book our holiday no hassle and always with a smile .
May 5, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Becky as always really great
Becky as always really great, got a lovely holiday to Bourgas.
May 3, 2026
Reply from Hays Travel - Berwick
Thanks for your review Gordon :)
Both people I have seen to book my…
Both people I have seen to book my short break both extremely helpful and friendly
May 9, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Becky at Berwick office was so helpful…
Becky at Berwick office was so helpful it made inquiring and booking our trip to Malta easy and painless everyone was helpful and friendly nice doing business with them we will definitely be back
May 9, 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Was welcomed with a lovely smile aand…
Was welcomed with a lovely smile aand as soon as i said what i was looking for came up with the very holiday that suited was very clear and concise could not have been more helpful
May 10, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review :)
October holiday
Spoke to Shauni,excellent, helpful service as always,I can't praise the office any higher with all staff so cheery and helpful and always so happy to help
May 8, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up again :)
They were very helpful you could not…
They were very helpful you could not complain about anything
May 6, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Shirley, pleasure to get you booked :)
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