Hays Travel - Berwick Reviews 

1,291
TrustScore 5 out of 5

4.9

31 Marygate, TD15 1AT Berwick, GB


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Rated 5 out of 5 stars

I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more

Company replied

Rated 5 out of 5 stars

We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with... See more

Company replied

Rated 5 out of 5 stars

The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more

Company replied

Rated 5 out of 5 stars

The girls in the shop are so helpful especially Danielle whom we deal with most of the time & they always go that extra mile to find exactly what you’re looking for, would highly recommend them to all... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 31 Marygate, TD15 1AT, Berwick, United Kingdom

  • 01289318078

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,291)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

Sophie the membr of staff who did my…

Sophie the membr of staff who did my booking was very helpful,on all aspects of the booking. A very relaxing experience as usual when booking with Hays if Berwick. All staff are really helpful,always.

May 3, 2026
Hays Travel - Berwick logo

Reply from Hays Travel - Berwick

Maggie Smith,

We appreciate you taking the time to share your kind words. We're so happy to hear that your booking experience was relaxing and that our team was helpful as usual!

Kind Regards
Hays Travel Berwick

Rated 5 out of 5 stars

Danielle was very thorough and helpful …

Danielle was very thorough and helpful A very good service from a nice lady

April 30, 2026
Hays Travel - Berwick logo

Reply from Hays Travel - Berwick

Stewart,

We appreciate your positive feedback. We're so glad to hear that you found our service thorough and helpful. Thank you for your kind comments.

Kind Regards
Hays Travel Berwick

Rated 5 out of 5 stars

We called into Berwick yesterday to…

We called into Berwick yesterday to book our holiday the staff very friendly and Shauni was very helpful
and got us the holiday we wanted great service.

May 1, 2026
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Reply from Hays Travel - Berwick

Elizabeth Gillie,

We are so happy to hear that you found our team friendly and helpful while booking your holiday. We appreciate your kind words and are glad we provided great service!

Kind Regards
Hays Travel Berwick

Rated 5 out of 5 stars

I had no problem with booking we go to…

I had no problem with booking we go to the same girl and she gets the holiday we want

April 28, 2026
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Reply from Hays Travel - Berwick

Mr Sneddon,

We appreciate you taking the time to leave us a review. We're so happy to hear that we consistently book the holidays you desire.

Kind Regards
Hays Travel Berwick

Rated 5 out of 5 stars

Efficient and friendly as usual

As always, Becky was friendly, well-informed and efficient. My flights were sorted out very quickly, as was my car hire. This is why Hays is always my first stop for travel queries.

April 25, 2026
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Reply from Hays Travel - Berwick

Thank you so much for your lovely review and booking with us once again :)

Rated 5 out of 5 stars

On my first and second visit I spoke…

On my first and second visit I spoke with Sophie. Very friendly, polite, helpful and efficient. Also kept in touch by email but not pushy. The third visit, I asked for Sophie but Sophie wasn’t in, we booked with Tamara. Nice girl, not as warm as Sophie but not rude and most efficient. Tamara gave us some advice from her own experiences and knowledge of the place we have booked.

April 14, 2026
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Reply from Hays Travel - Berwick

Awww thank you for your lovely review Morag, and thank you for booking with us again :)

Rated 5 out of 5 stars

Summer booked our trip

Summer booked our trip. She was fabulous. Summer couldn’t do enough to get me and my husband a lovely little trip away. She went above and beyond. Feel very comfortable coming into Berwick hays travel all the girls are so friendly and a lovely atmosphere. Will definitely book again.

April 15, 2026
Rated 4 out of 5 stars

The staff member Becky listened to…

The staff member Becky listened to everything that was important for my requirements. Really tried and achieved all that made it a holiday that ticked all the boxes for us.
Good experience.

April 12, 2026
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Reply from Hays Travel - Berwick

Jane Grieve ,

We appreciate you sharing your experience! We're so happy to hear that our team member listened to your needs and helped create a holiday that met all your requirements.

Regards
Hays Travel Berwick

Rated 5 out of 5 stars

7 out of 5.

Wonderfully personal and patient, with a few laughs along the way.

April 11, 2026
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Reply from Hays Travel - Berwick

Thank you for your lovely review Peter :)

Rated 5 out of 5 stars

We booked a second holiday

We booked a second holiday. Shaunie has been most helpful in getting us the perfect holiday again. All the staff are so pleasant. We use the money service in the branch too and staff made it all so easy.

April 9, 2026
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Reply from Hays Travel - Berwick

Thank you so much for such a lovely review. So pleased you had such a lovely experience with us

Rated 5 out of 5 stars

Great service.

The receptionist/agent was excellent and covered all options so quickly and efficiently.

April 4, 2026
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Reply from Hays Travel - Berwick

Thank you for the lovely review :)

Rated 5 out of 5 stars

Called it to get information on a last…

Called it to get information on a last minute trip, staff could have not been any more helpful and made all the arrangements for the trip. Very helpful and friendly.

April 7, 2026
Hays Travel - Berwick logo

Reply from Hays Travel - Berwick

Denis,

We're so happy to hear that our staff were helpful and friendly in arranging your last-minute trip. Thank you for your positive feedback; it means a lot to us!

Kind regards
Hays Travel Berwick

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