I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with... See more
Company replied
The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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The girls in the shop are so helpful especially Danielle whom we deal with most of the time & they always go that extra mile to find exactly what you’re looking for, would highly recommend them to all... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
4.9
Excellent
1K reviews
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Great friendly staff who are…
Great friendly staff who are knowledgeable and happy to go that extra mile to get you the holiday you want
March 29, 2026
Reply from Hays Travel - Berwick
Thomas,
We appreciate you taking the time to leave us such a great review! We are so happy to hear our team helped you book your ideal holiday.
Kind regards
Hays Travel Hastings
Reply from Hays Travel - Berwick
Linda,
We appreciate you taking the time to leave us a review. We're so happy to hear that you found our team knowledgeable and helpful.
Kind regards
Hays Travel Hastings
Rebecca at Berwick upon Tweed could not…
Rebecca at Berwick upon Tweed could not have been more helpful,from the minute we walked in she knew exactly what holiday we would like She explained all of the options very well and really searched for a holiday that we really wanted . She found us the exact holiday and we were over the moon. We have dealt with Rebecca on a few occasions and she has never failed to disappoint .She is an asset to Hays Travel.
March 29, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review, pleasure to get you booked up :)
Very helpful and honest and it was…
Very helpful and honest and it was great to have someone who sort everything out for us
March 21, 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Absolutely wonderful staff at Berwick…
Absolutely wonderful staff at Berwick Hays. They take all the stress out of travelling and make sure you have everything you need. Fab service
March 27, 2026
Reply from Hays Travel - Berwick
Mrs. Lough,
We're so happy to hear that our team made your travel experience stress-free and ensured you had everything required. Thank you for your fantastic feedback!
The last 3 years I have dealt with…
The last 3 years I have dealt with Rebecca and she has listened to everything I have asked for . She always picks the right resort and hotel for me and my family . The communication I receive from the Berwick branch is always great as the rest of the staff are friendly and informative. I will always look to use hays Berwick for future breaks and always highly recommend them .
March 25, 2026
Reply from Hays Travel - Berwick
HI Paul,
We're so glad to hear that you've consistently had excellent experiences with our team. It's wonderful to know that we've been able to find the perfect holidays for you and your family. We appreciate your recommendation!
Great experience found a holiday…
Great experience found a holiday booked all within the hour lovey girl helped us nothing was too much trouble
March 14, 2026
Reply from Hays Travel - Berwick
Hi Glenda,
We're happy to hear that you had a great experience and that our team member was so helpful in finding and booking your holiday quickly!
berwick, Hays Travel
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff, a pleasure to book our holiday with the girls at Berwick. A couple of years since we booked our last holiday and was nice to see familiar faces still there.
March 15, 2026
Reply from Hays Travel - Berwick
Aww thank you for your lovely review, It was lovely to see you again :)
It’s always a pleasure to visit the…
It’s always a pleasure to visit the Berwick branch. All the staff are very friendly and have a wealth of knowledge to be able to help you.
March 8, 2026
Reply from Hays Travel - Berwick
Emma,
We're so happy to hear that you enjoy visiting our Berwick branch. It's great to know that our team's knowledge and friendliness are helpful to you.
berwick, Hays Travel
Girls trip
Sophie was very patient when we tried to arrange a Christmas market trip with the girls. We are all booked up and can’t wait to go!
March 12, 2026
Reply from Hays Travel - Berwick
Kerryanne,
We're happy we could help arrange your Christmas market trip! It was our pleasure to assist, and we hope you and the girls have a wonderful time.
berwick, Hays Travel
Friendly staff and price matched my quote
I gave the details of the holiday and they price matched it and I got a good price for airport parking. Was very stress free.
March 8, 2026
Reply from Hays Travel - Berwick
Thank you so much for such a lovely review and I'm so pleased you had such a good experience
It's4 a long time since we been abroad…
It's a long time since we been abroad so was bit nervous going in to book holiday but the we had no worries the staff were excellent very helpful measured us went thru everything with us Shani made us so at ease So all booked up and won't be last holiday we book Thanks to Shani think that's how her name was spelt
March 1, 2026
Reply from Hays Travel - Berwick
Thanks so much for the lovely review June, pleasure to get you booked :)
1st class service again
What I love about Hays travel is the continuity of the staff. Same staff that we booked with 2 years ago and they remembered us. First class service from the team in the Berwick store. Would never buy online again when you get this friendly service in store.
March 8, 2026
Reply from Hays Travel - Berwick
Thank you so much for your lovely review we very much appreciate it :)
First class service
Made to feel that choosing the best holiday for ourselves was a priority. Very friendly service and sorted efficiently.
First class service!
March 1, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Amazing service as always from the…
Amazing service as always from the ladies at hays in Berwick x
March 1, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Sharon :)
Reply from Hays Travel - Berwick
George,
We appreciate you taking the time to leave us this great review! We are so happy we could assist you and provide clear explanations.
berwick, Hays Travel
Great welcome and customer service
Great welcome and customer service, staff are very informative and friendly.
February 26, 2026
Reply from Hays Travel - Berwick
Jools,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear you enjoyed our informative and friendly service.
berwick, Hays Travel
Great staff at Berwick
March 1, 2026
Reply from Hays Travel - Berwick
We appreciate you taking the time to share your positive experience with our staff; thank you so much for the review.
berwick, Hays Travel
Helpful and knowledgeable staff made…
Helpful and knowledgeable staff made booking easy.
March 3, 2026
Reply from Hays Travel - Berwick
Mr Trevor Standing,
We appreciate you taking the time to leave us a review. We're so happy to hear our knowledgeable staff made booking easy!
berwick, Hays Travel
Helpful and efficient at meeting my…
Helpful and efficient at meeting my holiday wishes. Good to support a local branch in my small town.
March 5, 2026
Reply from Hays Travel - Berwick
Liz Parkes,
We appreciate your feedback and are so glad we could efficiently meet your holiday wishes while supporting our local branch. Thank you!
berwick, Hays Travel
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