I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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See what reviewers are saying
We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with... See more
Company replied
The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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The girls in the shop are so helpful especially Danielle whom we deal with most of the time & they always go that extra mile to find exactly what you’re looking for, would highly recommend them to all... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1K reviews
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Becky was SO helpful and understanding…
Becky was SO helpful and understanding of the fact that I am 85 years old and not confident with technology
February 25, 2026
Reply from Hays Travel - Berwick
Aw thanks Margaret-we are always here to help in any way possible :)
Shaun’s and Becky were very helpful and…
Shaun’s and Becky were very helpful and were understanding of our situation as we have little experience of travelling flying and travelling overseas.
February 24, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Sheila, it was a pleasure getting you booked :)
It was just so easy !
It was just so easy !
I left a message regarding a FB post I had seen, a message came back with a link and the holiday was booked.
March 1, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Helen, pleasure to get you booked up again :)
We went in knowing exactly what we…
We went in knowing exactly what we wanted so everything was done.and dusted in a few minutes. Very efficient
March 1, 2026
Reply from Hays Travel - Berwick
Kenneth Lowe,
We appreciate you taking the time to share your experience. We're so happy we could assist you efficiently with your arrangements!
berwick, Hays Travel
Always ready to help
Always happy to help and everyone is lovely and polite to you as soon as you walk through the door very helpful with whatever you ask them and they make you feel relaxed with no pressure.
February 27, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review Shelly :)
Beyond the all of duty
Danielle,the agent in Hays store was excellent,especially as we were not quite sure where we wanted to travel to.
February 25, 2026
Reply from Hays Travel - Berwick
Patricia Hodgson,
We're happy to hear that our agent was helpful while you were deciding on your travel plans. Thank you for sharing your positive experience with us!
berwick, Hays Travel
Becky is the Best !!!!!!
February 25, 2026
Reply from Hays Travel - Berwick
Mr Evan Wakenshaw,
We're so glad you had such a wonderful experience. Thank you for your positive feedback; it means a lot to us!
berwick, Hays Travel
Freindly and very helpfull staff,always…
Freindly and very helpfull staff,always use berwick branch 4 our holidays
February 18, 2026
Reply from Hays Travel - Berwick
Stephen Reid,
We appreciate you choosing our Berwick branch for your holidays. We're so happy to hear our staff are friendly and helpful to you.
berwick, Hays Travel
Friendly
Friendly, professional,knowledgeable staff. Met all of our requirements and requests.
February 25, 2026
Reply from Hays Travel - Berwick
Christine,
We appreciate you sharing your experience with us! We are happy to hear that our team met all your needs with their expertise.
berwick, Hays Travel
Summer was professional and welcoming …
Summer was professional and welcoming and found us the holiday we where looking for and explained everything and that when we need are currency we could come back and get it with yourself and Jolene came over and explained what we could do what we wanted currency wise and also about the travel card for money they where both very helpful and friendly.
February 20, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review Sheryl :)
Fantastic customer service
Thanks Danielle
Thank you for taking time to offer us choices which met our requirements
Great customer service , and all booked up. Thank you for all your time and patience and hassle free
February 21, 2026
Reply from Hays Travel - Berwick
You are so very welcome, i am pleased you got what you were looking for. Thank you for such a lovely review.
Brilliant service and pricing!
I’ve received brilliant service from both Sophie for our winter trip and Tamara for the holiday later in the year.
The holiday to Bulgaria in January 2026 went very smoothly and everything Sophie organised went according to plan. A great price too!
February 21, 2026
Reply from Hays Travel - Berwick
S Clement,
We're happy to hear that you received brilliant service for your trips! It's great to know that the Bulgaria trip went smoothly and according to plan. We appreciate your positive feedback.
berwick, Hays Travel
Reply from Hays Travel - Berwick
Thank you so much, we really appreciate your lovely feedback
Sophie Our travel advisor ..is so…
Sophie Our travel advisor ..is so lovley she was so helpful and patient with us .
February 13, 2026
Reply from Hays Travel - Berwick
Aw thank you for your review Susan, Lovely to get you all booked up :)
Reply from Hays Travel - Berwick
Thank you for the lovely review Derek :)
Always helpful and informative
Always helpful and informative
they always find the hoilday we want all the staff are welcoming and you get a good cup off tea
February 19, 2026
Reply from Hays Travel - Berwick
Thanks for the lovely review :) Pleasure getting you booked up :)
Excellent and friendly service
The Staff at Hays Travel in Berwick are very friendly and welcoming every time we go into the shop.
They are very good at finding the holiday we are looking for. They always stay in touch Making it very easy to book
Well done everyone
February 18, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Gav, pleasure as always :)
Danielle made booking my holiday a quick and stress-free experience.
Danielle made booking my holiday a pleasure, efficient and friendly service, an excellent experience all round. Would definitely recommend.
February 16, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
MRS MOIRA HALL,
We appreciate your wonderful review and are so glad the booking process was straightforward for you. Thank you for choosing us!
berwick, Hays Travel
Reply from Hays Travel - Berwick
Thank you for the lovely review Jackie :)
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