I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with... See more
Company replied
The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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The girls in the shop are so helpful especially Danielle whom we deal with most of the time & they always go that extra mile to find exactly what you’re looking for, would highly recommend them to all... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1K reviews
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Danielle is very knowledgeable and…
Danielle is very knowledgeable and friendly and nothing is too much trouble for her. Brilliant customer service.
February 12, 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Excellent service as always
Excellent service as always. It is wonderful to have someone take care of our travel needs in such a lovely friendly manner.
February 3, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review and for choosing to book with us once again :)
Fabulous service as always
February 8, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Fiona :)
When you get older you get nervous…
When you get older you get nervous about a lot of things whether you are doing everything right, I went into Hays Berwick upon tweed and was greeted with Sophie told were I wanted to go and company and dates she took all the pressure off then she kindly organised parking and lounge as well absolutely perfect. Thank you Hays Travel Berwick upon tweed
January 27, 2026
Reply from Hays Travel - Berwick
Margaret,
We appreciate you sharing your experience with us. We're so glad we could alleviate your concerns and make your travel arrangements perfect, including parking and lounge access. Thank you for your positive feedback!
Hays Travel
Shauni helped me all the way and was so…
Shauni helped me all the way and was so kind and professional
February 7, 2026
Reply from Hays Travel - Berwick
Aww thanks Emma. Always a pleasure to see you in the shop!
Reply from Hays Travel - Berwick
Thanks Doug chuffed to get you booked up again ;)
I always go to Hays Travel Berwick
I always go to Hays Travel Berwick. The staff are very knowledgable and friendly and give me lots of information.
February 5, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review George :)
The staff is very friendly and…
The staff is very friendly and professional,very helpful. I will be booking holidays with them again.
February 5, 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Always a pleasure booking in berwick
February 5, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Friendly and very helpful staff
Friendly and very helpful staff
Easy to get several options on the holiday I wanted to suit the money I wanted to spend
January 22, 2026
Reply from Hays Travel - Berwick
Aww thankyou for your lovely review :)
Staff were brilliant.
Staff were brilliant.
Did exactly what we asked and were very helpful
February 3, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Helen :)
Very friendly and helpful staff group
Very friendly and helpful staff group. They sorted our holiday and were friendly with our dog ……brought him a bowl of water without us needing to ask. Thank you
January 25, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review, we appreciate it so much
Hays Travel Berwick, 1st class
Always use Hays Travel in Berwick as the staff are very obliging and helpful, wouldn’t go anywhere else.
Thanks for your help again girls. 😀
February 1, 2026
Reply from Hays Travel - Berwick
Graham,
We appreciate you choosing us for your travel needs and for sharing your kind words. We're so happy to hear that our team is always helpful and obliging!
Hays Travel
Brilliant as always
Friendly officiant always a pleasure to go in and book a holiday in Berwick upon tweed store never fail to find us a brilliant holiday keep up the good work guys
January 31, 2026
Reply from Hays Travel - Berwick
Mr Keith Shell,
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that we consistently find you brilliant holidays.
Hays Travel
Reply from Hays Travel - Berwick
Thank you so much for your lovely review. We really appreciate it
Overall we were very happy with the…
Overall we were very happy with the service we received. It made our lives easier as we didn't know where to start. When we made our payments it made it all very exciting as we now knew it was going happen.
January 21, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up :)
Booking made very easily
Rebecca was extremely helpful on both occasions my husband and I visited and made our booking very easily. Rebecca had a lovely attitude and was polite throughout. Wish there were more Rebecca's.
January 25, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up :)
Reply from Hays Travel - Berwick
Thank you for your review :)
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