I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with... See more
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The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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Just returned from another great holiday and went into my local hays travel to let the girls know what we thought of the new hotel and ended up booking for next year with Danielle who was so helpful a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1K reviews
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Reply from Hays Travel - Berwick
Thank you for your review :)
Bespoke Holiday
This is the second time we have asked Hays Travel to produce a bespoke and very personal holiday for my wife and I. The service we have had from Shauni at Hays Travel in Berwick-upon-Tweed has been quite outstanding. She listened very carefully to what we wanted and then produced exactly what was required. We could not asked for more.
January 20, 2026
Reply from Hays Travel - Berwick
Thank you very much for your lovely review :)
Have booked with your berwick branch…
Have booked with your berwick branch many times,and always find the staff very professional and friendly to deal with a credit to your company.
January 17, 2026
Reply from Hays Travel - Berwick
Wow thank you for such a lovely review. we really appreciate your feedback and so pleased you had a great experience
Service was incredible
Service was incredible. Staff was so knowledgeable and throughly checked all options to get us the best deal possible. Highly recommend going here to book your holiday
January 25, 2026
Reply from Hays Travel - Berwick
Aww thanks for your lovely review :)
We had a great experience we were…
We had a great experience we were guided every step of the way on the booking of our holiday
January 18, 2026
Reply from Hays Travel - Berwick
Good afternoon, thank you for the lovely review :)
The staff at Berwick are always very…
The staff at Berwick are always very helpful and friendly.
January 17, 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Helpful friendly staff
Helpful friendly staff who are efficient and smile! No pressure but great service.
January 24, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review, pleasure to get you booked up :)
Excellent service and good advice now…
Excellent service and good advice now looking forward to my trip in September
January 23, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review. We will look forward to hearing all about your holiday when you come back.
A long awaited adventure.I have n.my holiday yet…
Whilst I have not taken my holiday yet ,I am very happy with the time and care the staff at Hayes Travel in Berwick upon Tweed have shown me while choosing and booking my forthcoming holiday .
January 18, 2026
Reply from Hays Travel - Berwick
Aww thank you for your lovely review Pam :)
Great staff
Love the staff tho was disappointed, thought the sale was on for month of January, but stopped day before which if we’d known would have booked then.
January 21, 2026
Reply from Hays Travel - Berwick
Thanks for the lovely review Linda and thank you again for booking with us :)
Knowledgeable staff & slick process
January 22, 2026
Reply from Hays Travel - Berwick
Thank you for your review. lovely to hear.
First holiday abroad
We came to book a holiday for the first time - not really knowing what we were doing! We spoke to Danielle who asked us a few questions and (patiently!) guided us through our options, giving us all the information and advice we needed. Now we can just look forward to our holiday-thank you!
January 17, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review, glad to get you booked up :)
Shauni is professional and gets the job…
Shauni is professional and gets the job done. We have booked a good few holidays now so she knows what we like
January 19, 2026
Reply from Hays Travel - Berwick
What a lovely review. Thank you so much, so nice to read.
Reply from Hays Travel - Berwick
Thank you for your review, this was lovely to read much appreciated
Another visit to Hays Berwick
Another visit to Hays Berwick, and once again great customer service. This time it was Shauni who sorted everything in a very professional way as always. Its a great travel agent to get everything sorted with no hassle. Thanks again
January 10, 2026
Reply from Hays Travel - Berwick
Thanks for the lovely review Michael, pleasure to get you booked up again :)
Australian holiday
Danielle was so professional and helpful and didn't rush me to make decision and .ake everything easy for me
January 18, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
The staff is always happy to help you…
The staff is always happy to help you find the perfect holiday
Staff is all amazing
January 18, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Lovely staff and very helpful.
Found what we were looking for and ticked all the boxes.
January 11, 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Reply from Hays Travel - Berwick
Thank you for your lovely review Fiona :)
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