Lizzie was brilliant from start to finish and did everything she could to find us our holiday as the one we wanted had sold out. Lizzie went through everything with us and found us a different holiday... See more
Company replied
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Lizzie was brilliant from start to finish and did everything she could to find us our holiday as the one we wanted had sold out. Lizzie went through everything with us and found us a different holiday... See more
Company replied
Sally was very helpful and looked after us getting a good price, she is very knowledgeable and an extremely personable lady.
Toya was very friendly and professional. She was very patient with us whilst we were deciding on the actual holiday. Gave us options and talked us through the different resorts etc .Never felt pushy... See more
Company replied
We had previously booked a P&O Norwegian fjords cruise with Millie. She was really helpful and knowledgeable as we had never done a cruise before. We absolutely loved the cruise from start to fi... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
33 Toll Gavel, HU17 9AA, Beverley, United Kingdom
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The young lady Millie was extremely helpful and pleasant

Reply from Hays Travel - Beverley
Great service from sally once again. Beverly branch. Always with a smile really helpful 😊

Reply from Hays Travel - Beverley
Millie was absolutely wonderful at the beverley branch hull. So excited for our cruise

Reply from Hays Travel - Beverley
Great customer care from Millie. Easy booking process explained carefully all the way. Couldn’t be happier.

Reply from Hays Travel - Beverley
Helen sorted everything out for the cruise, cabins what were best for our requirements,transport to Southampton and back home.
Recommend Helen all the time to sort your holiday

Reply from Hays Travel - Beverley
Excellent service as always. Staff go above and beyond to ensure we get everything we want for our holiday.
Looking forward to another super holiday provided by Hays.
Thank you

Reply from Hays Travel - Beverley
The staff were very friendly and extremely helpful.

Reply from Hays Travel - Beverley

Reply from Hays Travel - Beverley
Helen the assistant who dealt with us explained everything very clearly and in terms we could understand,nothing was to much trouble,really looking forward to the cruise we booked and another in the future.

Reply from Hays Travel - Beverley
Always a pleasant experience booking with Sally at the Beverley branch

Reply from Hays Travel - Beverley
Very friendly staff that always go the extra mile ( no pun intended) to make sure our holiday experience goes without a hitch. Always Knowledgeable and are really helpful with suggestions to make our holiday the best it can be. Thank you.

Reply from Hays Travel - Beverley
Very helpful did everything possible to make my future trip simple

Reply from Hays Travel - Beverley
We are regularly using Hays travel in Beverley. They go out of the way to make sure we have the right holiday that fits our needs.

Reply from Hays Travel - Beverley
For me, this is the best way to make travel arrangements because the booking experience is straightforward and I feel more confident that I am getting more personal support . Staff are helpful, knowledgeable and friendly and are able to answer my questions and offer advice.

Reply from Hays Travel - Beverley

Reply from Hays Travel - Beverley

Reply from Hays Travel - Beverley
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