Net year I ill be going to see the solar eclipse & wanted to get to Gibraltar the event ( once in a life time ) How ever Every hotel was fully booked or had put the price up that was well out sid... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very pleasant experience from opening the door and walking in, to exiting having booked a holiday. Adam couldn't have been more efficient, reassuring and patient, taking his time whilst we ma... See more
Company replied
We called in yesterday to book our holiday to Skiathos for 2027, Molly was as usual just wonderful.She didnt have to ask our names, she remembered us! After we booked that we then booked to go to Agad... See more
Company replied
The members of staff could not be more helpful, thorough and good sense of humour. My two colleagues and I would like to thank, especially Adam, for making our holiday arrangements with care and con... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 Crown Walk, OX26 6HY, Bicester, United Kingdom
- 01869906040
4.9
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and efficient staff
September 21, 2025
Reply from Hays Travel - Bicester
Thank you for your kind review, I hope you have a lovely time away!
Mia-Mai
Reply from Hays Travel - Bicester
Thank you for your review! I hope you have a lovely time away.
Mia-Mai
Reply from Hays Travel - Bicester
Thank you for your review, I hope you have a lovely holiday!
Mia-Mai
Great Service.
First time booking a Cruise so was a bit apprehensive.
Molly was very welcoming and knowledgeable, right away helped my find what I was looking for. :)
August 31, 2025
Reply from Hays Travel - Bicester
Good morning,
Thank you for your lovely review, I hope you have a wonderful cruise!
Kind regards,
Molly
This was to be my first solo travel…
This was to be my first solo travel since my husband died some years ago. So with some trepidation, I went to Hays Travel in Bicester to help ensure I didn't forget any important things.
The young lady in the office listened to what I wanted, worked hard to make it come alive, and I am delighted. All that I wanted to do was included, and she was delightful. I shall come back!
August 22, 2025
Reply from Hays Travel - Bicester
Hi Linda,
Thank you for your kind review, I hope you have a lovely time!
Kind regards,
Molly
First class service from the staff
First class service from the staff. Prompt attention to me.
August 28, 2025
Reply from Hays Travel - Bicester
Hi Michael,
Thank you for your lovely review, I hope you have an amazing time!
Kind regards,
Mia-Mai
Service is always excellent with very…
Service is always excellent with very knowledgeable staff which is why I use Haye Travel any and every time I want book a flight or holidays. Can’t recommend them enough.
August 27, 2025
Reply from Hays Travel - Bicester
Thank you for you kind review, I hope you have a lovely time in Thailand!
Mia-Mai
Reply from Hays Travel - Bicester
Thank you for your review, we are so happy you are excited for your trip! Have wonderful time!
Mia-Mai
Awesome costumer service
Awesome costumer service, very helpful finding suitable package holiday in a short notice
August 8, 2025
Reply from Hays Travel - Bicester
Hi Ishwar,
Thank you for the lovely review! I hope you guys have a lovely time!
Kind regards,
Molly
Customer service at its best
I booked a holiday last Oct for July 2025 with Mia- Mai. From the 1st talk to even when we got back she was on hand for support. Her customer service is beyond great.
We trusted her completely with everything so much so that 10 days on returning I returned to book another holiday with her.
July 30, 2025
Reply from Hays Travel - Bicester
Thank you for your kind words! I hope you have a wonderful time in Tenerife!
Mia-Mai
Mai Mai was very professional
Mai Mai was very professional, pleasant provided many options to choice from.. very polite and happy smiles and pleasure to deal with her.. we will be back for more holiday with that lovely Mai
Excellent front end to your organisation
Natalie Carter & Phil Lupton
July 30, 2025
Reply from Hays Travel - Bicester
Thank you for your amazing review and kind words! I hope you have a wonderful time in Hawaii!
Mia-Mai
Went to store met by Molly
Went to store met by Molly, who chatted about our requirements and offered advise, booked up holiday talked us through process was really helpful.
July 25, 2025
Reply from Hays Travel - Bicester
Hi Rob,
Thank you for you kind review, I hope you have a lovely time in Fuerteventura!
Kind regards,
Molly
The best customer service you could ever expect.
I was greeted by Mia Mai with a friendly smile and she made the whole booking experience fun. She was attentive, informative and enthusiastic and made me feel excited about the holiday I was booking. She made sure all my needs were met and covered every aspect of the booking.
July 20, 2025
Reply from Hays Travel - Bicester
Hi Dee, thank you so much for your review, I hope you have a wonderful time on your cruise!!
From Mia-Mai
Very experienced staff with good advice
Very experienced staff with good advice on destinations and resorts. Also very diligent in researching the pros and cons of several different options.
The experience was so much easier than trying to work through the mass of options (and misinformation) on the web. A big thank you to Molly and Sharon for being so helpful
July 12, 2025
Reply from Hays Travel - Bicester
Hi Stephen,
Thank you for the lovely review and we hope you enjoy Montenegro!
Kind regards,
Molly and Sharon
Sharon was extremely professional
Sharon was extremely professional, helpful and knowledgeable about cruises. The advice given regarding location of cabins as a first time cruising was extremely good. Now looking forward to my holiday
July 6, 2025
Reply from Hays Travel - Bicester
Thank you for your kind words, I hope you have a fabulous time away on the cruise.
Sharon
We had a really efficient travel agent…
We had a really efficient travel agent called mai mai who helped us book our PO cruise helped us with all our questions
July 13, 2025
Reply from Hays Travel - Bicester
Thank you for your lovely review, I hope you have an amazing time away!
Mia-Mai
The staff were very helpful and always.
The staff were very helpful and always on the end of the phone if we needed advice.
July 13, 2025
Reply from Hays Travel - Bicester
Thank you for your kind review. I hope you have a lovely time away on your river cruise!
Mia-Mai
Very helpfull
July 9, 2025
Reply from Hays Travel - Bicester
Hi,
Thank you for your kind review, I hope you have a lovely cruise!
Kind regards,
Molly
My headache solved
We had tried for four days to do a booking on line but was unable to we went to Hays Travel and the young lady was very helpfull and got ital. Done in less than an hour
July 10, 2025
Reply from Hays Travel - Bicester
Hi Terrence,
Thank you for your kind review, I am glad I could help! Enjoy your trip to Spain!
Kind regards,
Mia-Mai
Reply from Hays Travel - Bicester
Hi Stephen,
Thank you for your kind review, I hope you enjoy Zanzibar!
Kind regards,
Molly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.