Net year I ill be going to see the solar eclipse & wanted to get to Gibraltar the event ( once in a life time ) How ever Every hotel was fully booked or had put the price up that was well out sid... See more
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A very pleasant experience from opening the door and walking in, to exiting having booked a holiday. Adam couldn't have been more efficient, reassuring and patient, taking his time whilst we ma... See more
Company replied
We called in yesterday to book our holiday to Skiathos for 2027, Molly was as usual just wonderful.She didnt have to ask our names, she remembered us! After we booked that we then booked to go to Agad... See more
Company replied
The members of staff could not be more helpful, thorough and good sense of humour. My two colleagues and I would like to thank, especially Adam, for making our holiday arrangements with care and con... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 Crown Walk, OX26 6HY, Bicester, United Kingdom
- 01869906040
4.9
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was happy with the way I was listened…
I was happy with the way I was listened too regarding my needs and it was so easy to make the booking
August 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Bicester
Hi Liz
Thank you for this, I hope you enjoy your festive getaway.
Adam
Next years eclipse holiday
Net year I ill be going to see the solar eclipse & wanted to get to Gibraltar the event ( once in a life time ) How ever Every hotel was fully booked or had put the price up that was well out side my pocket The ladies in Hays spent quite some time searching for a hotel that was in the path of totality & within budget
They found a hotel in Tunisia that suited us .
we confirmed the price & now just waiting to go.
WELL DONE TO THE TWO LADIES. Many Thanks indeed
August 25, 2026
Reply from Hays Travel - Bicester
Thank you for your kind words, Molly and I hope you have a wonderful time viewing the eclipse 😎
Sharon
The young lady was very helpful in…
The young lady was very helpful in sorting out our holiday.
August 24, 2026
Reply from Hays Travel - Bicester
Good morning,
Thank you for your lovely review, I hope you have a lovely holiday!
Kind regards,
Molly
Sharon was really helpful
Sharon was really helpful, very knowledgeable and made booking the holiday easy.
August 22, 2026
Reply from Hays Travel - Bicester
Thank you for your review, I hope you both have a fabulous time in Madeira 😊
Sharon was extremly helpful and booked…
Sharon was extremly helpful and booked our trip for us , just how we wanted .
August 18, 2026
Reply from Hays Travel - Bicester
Peter, thank you for this, I hope you both have a fabulous time meeting your friends in Amsterdam 😊
Sharon was excellent and had all the…
Sharon was excellent and had all the answers to our questions. We came away feeling very confident that we had booked with the right company ⭐
August 11, 2026
Reply from Hays Travel - Bicester
Thank you for your kind words, I hope you all enjoy the triple birthday celebrations 🥳
Our travel agent gave a professional…
Our travel agent gave a professional friendly knowledgeable service. We left Hays with a holiday booked feeling very happy
August 9, 2026
Reply from Hays Travel - Bicester
Thank you for your review, I hope you have a fabulous time in Menorca 😊
Sharon
Booking a holiday at Hays, Bicester
A very pleasant experience from opening the door and walking in, to exiting having booked a holiday.
Adam couldn't have been more efficient, reassuring and patient, taking his time whilst we made up our minds.
Sharon helped with information about our destination, as she had already visited.
There was a lovely young girl in the office who was also helpful and interested, sadly, I can't remember her name, but she was lovely.
Altogether a really happy experience!
August 8, 2026
Reply from Hays Travel - Bicester
Good afternoon Mrs Searle,
It was an absolute pleasure meeting you both and sorting out your holiday plans. We look forward to seeing you again soon.
Adam :)
Sharon helped with great knowledge
Sharon helped with great knowledge
An enjoyable experience
July 21, 2026
Reply from Hays Travel - Bicester
So glad I was able to help, have the most magical time at Disney🐭
Sharon
Reply from Hays Travel - Bicester
Thank you for this Mr Carr, I hope you enjoy your coach trip away 😊
Sharon
The young Lady who dealt with me
The young Lady who dealt with me
Was friendly and efficient and found
A short holiday i required, I will obviously continue to use the Bicester branch.
August 6, 2026
Reply from Hays Travel - Bicester
Good afternoon,
Thank you for your kind review, I am glad we found something for you and I hope you have a lovely time!
Kind regards,
Molly
Reply from Hays Travel - Bicester
Good afternoon,
Thank you for your lovely review, I hope you have a fantastic trip!
Kind regards,
Molly
Molly did my booking today and she was…
Molly did my booking today and she was amazing, always happy and friendly and nothing ever seems to bother her.
Thank you Molly.
August 4, 2026
Reply from Hays Travel - Bicester
Good afternoon,
Thank you for the lovely review, I am glad we got your holiday all sorted, and I hope you have a lovely time!
Kind regards,
Molly
Reply from Hays Travel - Bicester
Good afternoon,
Thank you for the lovely review, I am glad we got your cruise all sorted, and I hope you have a lovely time!
Kind regards,
Molly
friendly and efficient as per usual.
July 30, 2026
Reply from Hays Travel - Bicester
Good afternoon,
Thank you for your kind review, I hope you have a lovely holiday!
Kind regards,
Molly
The members of staff could not be more…
The members of staff could not be more helpful, thorough and good sense of humour.
My two colleagues and I would like to thank, especially Adam, for making our holiday arrangements with care and consideration.
All bookings dealt with.
July 30, 2026
Reply from Hays Travel - Bicester
Good morning,
Thank you for taking the time to leave this lovely review. It was an absolute pleasure sorting your holiday plans and I look forward to seeing you all again soon.
Adam :)
Hays Travel at its best
We called in yesterday to book our holiday to Skiathos for 2027, Molly was as usual just wonderful.She didnt have to ask our names, she remembered us! After we booked that we then booked to go to Agadir in November.I just wanted to say thank you so much Molly, great service as always,you looked after us so well.
July 28, 2026
Reply from Hays Travel - Bicester
Good morning,
Thank you for your lovely review, I hope you have an amazing holiday!
Kind regards,
Molly
A great experience at Hays Travel
A very knowledgeable and helpful young travel agent who took into account all of our needs and wishes. Just wouldn't have been able to make this booking without her help.
July 26, 2026
Reply from Hays Travel - Bicester
Good morning,
Thank you for your kind review, I hope you have a fabulous cruise!
Kind regards,
Molly
Fabulous staff
All the staff in Hays Bicester are fantastic, really friendly, very professional , 5 star service
July 26, 2026
Reply from Hays Travel - Bicester
Hi Michele, great to hear that you think all the staff here are fantastic, look forward to seeing the 1 go to the 5
Sharon 😉
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