Hays Travel - Bicester Reviews 

306
TrustScore 5 out of 5

4.9

18 Crown Walk, OX26 6HY Bicester, GB


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Rated 5 out of 5 stars

I haven’t used a travel agent in years, but after being recommended to try Hays Travel Bicester, I’m so glad I did! The service was brilliant from start to finish. I wasn’t the easiest customer,... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Molly who spent two sessions with us finding the right package to suit our needs,as we have some mobility issues more time was needed and given . Molly is apart from very professional '... See more

Company replied

Rated 5 out of 5 stars

Adam had great knowledge and was able to answer any questions we had. We contacted Hays travel via email first and all questions answered quickly and they offered a meeting to discuss our requirement... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly staff.Prepared to resolve any questions or issues that we raised.Disappointed with usa agent as after being given a quote it was constant add ons,eg oh didn't book your lugga... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 18 Crown Walk, OX26 6HY, Bicester, United Kingdom

  • 01869906040

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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4.9

All reviews

(306)

118,912 reviews in the last 12 months

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Rated 5 out of 5 stars

Very attentive

Very attentive, friendly and knowledgeable staff. Helped me plan every detail of my holiday.

July 1, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Hi there Yvonne, thank you for taking the time to leave this lovely feedback. I am glad that we were able to help sort out your holiday plans. Adam :)

Rated 5 out of 5 stars

Great service

Molly in Bicester office was exceptionally helpful, knowledgeable & professional

June 25, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning,

Thank you for the kind review, I hope you have an amazing holiday!

Kind regards,
Molly

Rated 5 out of 5 stars

The agent we dealt with Molly was…

The agent we dealt with Molly was friendly polite and helpful and did as much as she could with all the requests we had

June 18, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good afternoon,

Thank you for your kind review, I hope you have an amazing holiday!

Kind regards,
Molly

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff and couldn’t be more helpful

June 18, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good afternoon,

Than you for the lovely review, I hope you have a fabulous holiday!

Kind regards,
Molly

Rated 5 out of 5 stars

Molly was great we told her what we…

Molly was great we told her what we wanted and she sorted it all out for us and matched our price.

June 9, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good afternoon,

Thank you for your kind review, I hope you have a lovely holiday!

Kind regards,
Molly

Rated 5 out of 5 stars

Our agent was receptive to what we…

Our agent was receptive to what we requested, willing to spend time choosing the right location for me and my children. Friendly, knowledgeable and personable. I have never been in branch to book a holiday before, but would recommend Hays Travel to anyone thinking of booking a holiday and just wanting the reassurance that everything is well explained and taken care of of for you.

May 30, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning,

Thank you for your kind review, I hope you have an amazing holiday!

Kind regards,
Adam

Rated 4 out of 5 stars

The young lady helping us with our…

The young lady helping us with our choice of holiday was very patient and understanding of our needs on our holiday.

May 10, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning,

Thank you for your kind review! I hope you had a lovely holiday.

Kind regards,
Molly

Rated 5 out of 5 stars

I haven’t used a travel agent in years

I haven’t used a travel agent in years, but after being recommended to try Hays Travel Bicester, I’m so glad I did! The service was brilliant from start to finish. I wasn’t the easiest customer, as I didn’t want to leave until we had booked something, especially as the island we originally wanted wasn’t possible due to timings and costs in the current climate.

The team were so patient, helpful, and professional, and they helped us find another beautiful Greek island instead 🏝️

No more stress searching for holidays — everything has been taken care of by Hays, which made the whole experience so easy and enjoyable.

Fantastic customer service, and I’ll definitely be using them again. I can’t wait to get away now 🛫🏖️☀️🌊

May 7, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning,

Thank you for taking the time to leave such a lovely review. I am glad that we were able to help you sort out your holiday plans.

Adam :)

Rated 5 out of 5 stars

Adam Dolan was friendly and very…

Adam Dolan was friendly and very helpful… no enquiry was too much trouble. He also set up the technicals for my ease of use.
I have used Hays Travel branches several times and always prefer a face-to-face consultation.

May 9, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Hi Susan, thank you for taking the time to leave this wonderful review for me! It was a pleasure helping get your holiday booked. Adam :)

Rated 5 out of 5 stars

Very friendly instantly as we walked…

Very friendly instantly as we walked through the door explained what sort of holidays we were looking for & helped to find what we were happy with

May 10, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Thank you for your review, it was lovely speaking to you both at the week- end. I hope you enjoy the holidays
Sharon 😊

Rated 5 out of 5 stars

We dealt with Adam he is brilliant I…

We dealt with Adam he is brilliant I felt as if he listened to what I wanted and he did everything to make our booking experience first class

May 10, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning Mrs Brough, thank you for taking the time to leave this lovely review! I am glad that we were able to help sort out your holiday plans. Adam :)

Rated 5 out of 5 stars

I was impressed by the friendliness

I was impressed by the friendliness
And knowledge 0f your staff and booked my holiday their and then
Thanks very much

May 9, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning,

Thank you for the lovely review, we hope you have a brilliant holiday!

Kind regards,
Molly

Rated 5 out of 5 stars

Many thanks to Molly who spent two…

Many thanks to Molly who spent two sessions with us finding the right package to suit our needs,as we have some mobility issues more time was needed and given . Molly is apart from very professional ' a nice happy and friendly person to deal with.

April 30, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good afternoon,

Thank you for the lovely review, I hope you have an amazing trip!

Kind regards,
Molly

Rated 5 out of 5 stars

Great service

Adam had great knowledge and was able to answer any questions we had. We contacted Hays travel via email first and all questions answered quickly and they offered a meeting to discuss our requirements and to book up our holiday. Very friendly team and very helpful.

April 25, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning Mrs Tanner, thank you for taking the time to leave this kind feedback. I am glad we were able to help sort out your cruise plans. Adam :)

Rated 5 out of 5 stars

We were helped to arrange our holiday…

We were helped to arrange our holiday by a lovely young lady, I’m afraid I can’t recall her name but her staff number appears to be p7670, she was very patient with us and explored many different resorts and holidays, we always use Hays in Bicester, very friendly, super helpful and always professional, special mention for Sharon too who helped us last year and the year before.

April 15, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning,

Thank you for your kind review, I hope you have a lovely holiday!

Kind regards,
Molly

Rated 5 out of 5 stars

Excellent service and explanation of…

Excellent service and explanation of our options. Very knowledgeable about the place we wanted to go to.

April 8, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Thank you for your kind words, it was a pleasure helping with your Skiathos holiday. I hope you enjoy the island as much as I did.
Sharon 😊

Rated 5 out of 5 stars

Molly was very knowledgeable and…

Molly was very knowledgeable and helpful in directing us to the best options on our P & O cruise to the Norwegian Fjords.

April 2, 2026
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Good morning,

Thank you for your kind review, I hope you have a lovely cruise!

Kind regards,
Molly

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