Hays Travel - Bicester Reviews 

337
TrustScore 5 out of 5

4.9

18 Crown Walk, OX26 6HY Bicester, GB


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Rated 5 out of 5 stars

Net year I ill be going to see the solar eclipse & wanted to get to Gibraltar the event ( once in a life time ) How ever Every hotel was fully booked or had put the price up that was well out sid... See more

Company replied

Rated 5 out of 5 stars

A very pleasant experience from opening the door and walking in, to exiting having booked a holiday. Adam couldn't have been more efficient, reassuring and patient, taking his time whilst we ma... See more

Company replied

Rated 5 out of 5 stars

We called in yesterday to book our holiday to Skiathos for 2027, Molly was as usual just wonderful.She didnt have to ask our names, she remembered us! After we booked that we then booked to go to Agad... See more

Company replied

Rated 5 out of 5 stars

The members of staff could not be more helpful, thorough and good sense of humour. My two colleagues and I would like to thank, especially Adam, for making our holiday arrangements with care and con... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 18 Crown Walk, OX26 6HY, Bicester, United Kingdom

  • 01869906040

4.9

Excellent

TrustScore 5 out of 5

337 reviews

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4.9

All reviews

(337)

126,307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful service

Helpful service, taking time to deliver my preference. Local office- easy access as I'm dependent upon public transport. Needed more information about final payment- will it be automatic or do I need to present my payment details again?

February 12, 2025
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Reply from Hays Travel - Bicester

Thank you for your kind review. We have emailed you the payment details

Rated 5 out of 5 stars

Happy Customers

They were very good in the office although busy and we had to wait to be attended too. Diane who we spoke with has worked on our behalf before and we found her as efficient and helpful as ever.

February 26, 2025
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Reply from Hays Travel - Bicester

Thank you for your lovely review, wishing you a fabulous holiday

Rated 4 out of 5 stars

Booking of holidays…

We have booked both flights and Holidays with Hayes Travel Bicester several times, the most recent being last Saturday with Mia Mai.
All staff that we have dealt with have always been friendly, helpful, and professional. Great service, good prices and the booking, check in and printing of the Boarding passes etc mean a trouble free start to our holidays!

February 8, 2025
Unprompted review
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Reply from Hays Travel - Bicester

Thank you for you lovely review, I hope you have a fabulous time in Spain!

Mia-Mai

Rated 5 out of 5 stars

We were very pleased with the help and…

We were very pleased with the help and assistance provided by the staff.
Having explained our requirements every effort was made to meet our needs and we had a quote emailed within a very short time. We asked for some changes and these were completed promptly, so within 24hrs we had booked the holiday.
I can fully recommend the service they provide and will be happy to return for future bookings...Thank you.

February 9, 2025
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Reply from Hays Travel - Bicester

Thank for your lovely review, we hope you have a lovely time away!

Mia-Mai

Rated 5 out of 5 stars

Molly is lovely

Molly is lovely, easy booking again.

February 6, 2025
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Reply from Hays Travel - Bicester

Hi Susan,

Thank you for your review, I hope you have a lovely holiday!

Kind Regards,
Molly

Rated 5 out of 5 stars

Holiday Sorted

Always very easy to book at Hays Bicester, the ladies are all lovely and the 1-1 customer service is always excellent.

As soon as you open the door there is someone there to welcome and greet you. The booking process is always very quick and efficient. Thank you for once again sorting out our holiday.

February 1, 2025
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Reply from Hays Travel - Bicester

Thank you for your kind words, we all hope you have a wonderful holiday
Sharon

Rated 5 out of 5 stars

As always an excellent service with a…

As always an excellent service with a smile.
We have particular requirements and Sharon had first hand knowledge of the area so her advice has proved invaluable.

January 27, 2025
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Reply from Hays Travel - Bicester

Angie, thank you for your review, I hope you have an amazing holiday.
Sharon

Rated 5 out of 5 stars

Mia was very helpful with making our…

Mia was very helpful with making our booking for a cruise with our friends who had already booked. She made sure both bookings were compatible

January 10, 2025
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Reply from Hays Travel - Bicester

Thank you for the lovely review. I hope you have a wonderful time in the Fjords

Mia-Mai

Rated 5 out of 5 stars

Excellent service at Hays travel

A couple of weeks ago we booked a holiday. We were served by Diane, and she couldn’t have been more helpful. She was extremely knowledgeable, and we left very happy with the service.

Today I rang through to Hays travel, and once more was served by a very helpful person, it was able to answer all my questions and send me the paperwork as necessary.

I have nothing but complimentary things to say about this company, and those who work in it. We are looking forward to a holiday.

January 4, 2025
Hays Travel - Bicester logo

Reply from Hays Travel - Bicester

Thank you for your review, it is very much appreciated

Rated 5 out of 5 stars

Phone answered quickly helpful advice…

Phone answered quickly helpful advice matched best deal booked promptly very very helpful and friendly.

January 10, 2025
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Reply from Hays Travel - Bicester

Peter, thank you for your review it is very much appreciated

Rated 5 out of 5 stars

Booking a holiday

I was looking into booking a flight to and from Cape Town. It was so confusing so I went into the store and Sharon was able to work her way through the maze of information. By the end of the visit the ticket was booked and paid for. That made me smile.

January 9, 2025
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Reply from Hays Travel - Bicester

Hi Cathy, thank you for your kind words, I hope you have a fabulous time in South Africa and I will look forward to hearing about it on your return. Sharon

Rated 5 out of 5 stars

Always a helpful member of staff who…

Always a helpful member of staff who goes above and beyond to make the holiday booking an experience that can be quite stressful when doing it online yourself.

January 4, 2025
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Reply from Hays Travel - Bicester

Thank you fro your lovely review, I am glad I could help.

Mia-Mai

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