As always I get a warm greeting and excellent customer service from the lovely ladies who work there. Always a pleasure to book holidays knowing that your travel agent cares for each customer. Woul... See more
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Always use Hays travel in Billingham, staff are lovely always happy to help you, very capable Gemma booked us today Helpful and pleasant, as with all staff great shop,
Company replied
As soon as we saw Gemma was on and her friendly welcoming smile we knew we would have a good service. She is always extremely helpful and goes that extra mile to ensure we have what we need for an en... See more
Company replied
As usual Hays were excellent at booking and organising my holiday. They were also able to match the online price I had found. I have always found them to be very professional, knowledgeable and helpfu... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
4.9
Excellent
1K reviews
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Everything I asked for she was on form…
Everything I asked for she was on form and dilverd. Great. Service.
May 17, 2026
Abby went over and beyond to help me in…
Abby went over and beyond to help me in the Billingham store
May 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always use Hays travel in Billingham
Always use Hays travel in Billingham, staff are lovely always happy to help you, very capable Gemma booked us today Helpful and pleasant, as with all staff great shop,
May 15, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this 5 star review it's very much appreciated. I will pass your kind words on to Gemma, Thanks Abbie
Charlotte is a lovely lady and always…
Charlotte is a lovely lady and always helps us get our Holidays booked xx
May 7, 2026
Reply from Hays Travel - Billingham
Thank you so much for booking and taking time to leave this lovely review! Its always a pleasure to help you book your holidays, I hope you all have a wonderful cruise :-)
As soon as we saw Gemma was on and her…
As soon as we saw Gemma was on and her friendly welcoming smile we knew we would have a good service. She is always extremely helpful and goes that extra mile to ensure we have what we need for an enjoyable holiday.
May 13, 2026
Reply from Hays Travel - Billingham
Aww Kathy! Thank you so much for this lovely review. It's really made my day! It's always so nice to see you both in branch and help you book your fabulous holidays! We all hope you have the best time in Spain. Lots of love, Gemma xx
As always I get a warm greeting and…
As always I get a warm greeting and excellent customer service from the lovely ladies who work there. Always a pleasure to book holidays knowing that your travel agent cares for each customer.
Wouldn’t think of using any other travel agent.
Priscilla Kelly
May 12, 2026
Reply from Hays Travel - Billingham
Hello! Thank you so much for taking the time to leave me this review! It is always a pleasure booking your holiday and I hope you have an amazing time. Thanks Atherlie
Very friendly and professional lady
Very friendly and professional lady, Gemma, helped with everything. I would not hesitate to recommend Hays Travel Billingham to all my friends and family.
May 13, 2026
Reply from Hays Travel - Billingham
Thank you so much for this kind review. I'm so pleased to hear you were happy with our service and would recommend us to your family and friends. It was lovely to meet you and help you book your fabulous cruise! Many thanks, Gemma :)
Reply from Hays Travel - Billingham
Thank you for leaving such a lovely review! i hope you have an amazing time. Thanks Atherlie
Exccelent service again
As usual Hays were excellent at booking and organising my holiday. They were also able to match the online price I had found. I have always found them to be very professional, knowledgeable and helpful, which is why I continue to go back to them.
May 12, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave me leave me a five star review, i hope you have an amazing time. Kind Regards Paige
Once again excellent service from Atherlie and Billingham Office.…
Once again excellent service from Atherlie and staff at Billingham Branch . Atherlie worked her magic again , friendly , efficient , fast and all good relevant information for our Holiday.
Thank You Once Again.
May 9, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for leaving such a lovely review! It is always a pleasure booking your holidays and I hope you both have a fantastic time!!
Thanks Atherlie :)
Booking our holiday
A welcome smile always polite and help take time to make sure all our needs are met with no hassle every detail explained
May 9, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review it is very much appreciated. It was my pleasure booking your holiday and I hope you have an amazing time in Zante :) Many thanks, Charlotte
Reply from Hays Travel - Billingham
You're welcome :) It was my pleasure to help you book your trip and we all hope you have a lovely time. Kind regards, Gemma x
Reply from Hays Travel - Billingham
Hello! Thank you so much for taking the time to leave me this review! It is always a pleasure booking your holiday and I hoe you have an amazing time. Many thanks, Charlotte
All the girls are helpful
All the girls are helpful, knowledgeable and always go above and beyond to help, wouldn't go anywhere else to book holidays except Billingham branch
May 1, 2026
Reply from Hays Travel - Billingham
Thank you for leaving us a 5* review. It's always a pleasure to see you in here and book your holidays :)
Thanks, all the girls in Hays Travel Billingham
Knowledge member of staff who I…
Knowledge member of staff who I interacted with, gave me plenty of information on the tour I was looking at and got a number of different tour operators that I could go with.
Thank you billingham staff.
May 5, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for leaving such lovely comments. It was a pleasure booking your amazing trip and I hope you have a fantastic time!!
Thanks Atherlie :)
Lovely staff
Lovely staff. Bend over backwards for you and always smiling. Thank you ladies x
April 30, 2026
Reply from Hays Travel - Billingham
Thank you so much for this lovely review! It's always a pleasure to see you in branch. Another amazing cruise to look forward to! Love, Gemma xx
Super service
The travel agent Abbie was very friendly and extremely efficient.The whole booking experience was so easy.
May 6, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us a 5* review. It was my pleasure to book your cruises for you and I hope you have a lovely time on them both, Thanks Abbie
Staff member very helpful and worked…
Staff member very helpful and worked for our best interests
May 5, 2026
Reply from Hays Travel - Billingham
Hello Helen, Thanks so much for leaving Atherlie this lovely review, I will pass this onto her. Kind Regards, Annie :)
Reply from Hays Travel - Billingham
Hello Nicola, Thanks so much for leaving this 5* review, we really appreciate it and we hope you have a fantastic holiday, Kind Regards, Annie :)
Always a pleasure
The girls were very helpful and found us our holiday nearer to where we wanted to be and cheater than we expected
April 30, 2026
Reply from Hays Travel - Billingham
Hello Barbara, Thank you for leaving this lovely 5* review, we really appreciate and we hope you have a gorgeous holiday. Kind Regards, Annie :)
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