Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
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I always use Hayes at billingham.the staff are all lovely, especially Atherlie and manager Charlotte.Atherlie is really knowledgeable helpful and friendly.Charlotte always try to price match to ensur... See more
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Charlotte was patient and helpful with our holiday search and found us a holiday to suit our family. We arrived towards the end of the day as I'd been held up at work, but the staff were all very help... See more
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All the staff who assisted with this holiday are a credit to themselves and Hays. Polite, patient, professional and knowledgeable throughout. I've not booked a family holiday through a travel agent in... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Great staff
June 17, 2026
Reply from Hays Travel - Billingham
Hi Kim, thank you for leaving us a 5* review we really appreciate it and we hope you have an amazing time in Krakow.
Many thanks, Annie :)
Louise was a great help explained clear…
Louise was a great help explained clear in what I wanted booked went great. Happy with the service I received 😀
June 17, 2026
Reply from Hays Travel - Billingham
Thank you for booking with us and taking the time out of your day to send this lovely review for Louise.
Staff very welcoming in the Billingham…
Staff very welcoming in the Billingham store. Atherlie was the lady we dealt with and she was very helpful and patient with us as we were deciding on a holiday. The booking process was very simple.
June 16, 2026
Reply from Hays Travel - Billingham
Thank you for booking with us and taking the time out of your day to send this lovely review for Atherlie, we pride ourselves in the service we give so thank you :-)
Our experience with Hays Travel in Billingham
Our experience with Hays Travel in Billingham over many years has been second to none. The staff are friendly, knowledgeable and extremely helpful and we have always been delighted with the arrangements they have made on our behalf. I always recommend them to friends and family. 5-star service every time.
June 14, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave Abbie a 5* review, have a lovely time away. Thanks Paige:)
Booked all my holidays with are local…
Booked all my holidays with are local hays travel,all the girls are lovely and very helpful 😊
June 7, 2026
Reply from Hays Travel - Billingham
Thank You for taking the time to leave Amanda a 5* review, we hope you have an amazing holiday. Kind regards, Paige
Always get good customer service…
Always get good customer service booking with you. All the staff at your Billingham branch are very helpful
June 9, 2026
Reply from Hays Travel - Billingham
Many thanks for the 5* review. That's lovely to hear! I will be sure to pass your comments on to Abbie. Kind regards, Paige
Annie was so patient and understanding…
Annie was so patient and understanding as there was six individual ladies to book thabkyou
June 12, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us such a wonderful 5* review. I will be sure to pass your comments onto Annie, Kind regards, Paige
The girl at the desk was very helpful…
The girl at the desk was very helpful and pleasant. Really helped us and she knew her stuff. It was a pleasure.
June 7, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving a 5* review for Annie. She is currently completing her apprenticeship with us and we are really proud of her. Kind regards, Gemma :)
Always have brilliant service at your…
Always have brilliant service at your Billingham shop. Staff go above and beyond
May 31, 2026
Reply from Hays Travel - Billingham
Many thanks for the 5* review. That's lovely to hear! I will be sure to pass your comments on to Abbie. Kind regards, Gemma x
We were needing advice on a visit to…
We were needing advice on a visit to Portugal.Chalotte had been before gave us several options.The information was good and we eventually chose our holiday.Charlotte was very helpful, really good visit.
May 20, 2026
Reply from Hays Travel - Billingham
Thank you so much for your lovely review. We all hope you have an amazing holiday. Kind regards, Gemma x
Booked holiday today 5/6/26 and…
Booked holiday today 5/6/26 and staff(gemma) were great as normal....no hassle...answered all questions and made us feel welcome.
Would have given 5stars if I got a cup of tea(have been promised a cup for years)
June 5, 2026
Unprompted review
Reply from Hays Travel - Billingham
Eeee I did offer to make you a cuppa.. one day we will get this 5* review haha! Always lovely to see you both in branch. Have an amazing time in Fuerteventura. Many thanks, Gemma x
Annie was professional and very helpful…
Annie was professional and very helpful .
I found the booking process quick and easy .
We completed our booking on the telephone.
In shop all staff were friendly and helpful too.
Thank you
June 5, 2026
Reply from Hays Travel - Billingham
Hi Sheila, this is amazing! Thank you so much for leaving this lovely 5* review, its really appreciated. I loved booking this trip for you, how exiting!
Many Thanks,
Annie :)
The staff are very helpful
The staff are very helpful - nothing is too much trouble for them. They are always cheerful. Excellent service at all times.
June 4, 2026
Reply from Hays Travel - Billingham
Hello Ellen, this is so lovely! Thank you for leaving us this 5* review we really appreciate it.
Many Thanks,
Annie :)
Great service as always
Great service as always. Knowledgeable, kind and considerate staff. They always make you feel like a family member
May 28, 2026
Reply from Hays Travel - Billingham
Hello Elizabeth, thank you for taking your time to leave us this lovely 5* review we really appreciate it and we hope you have a lovely time away in Malta.
Many Thanks,
Annie :)
Reply from Hays Travel - Billingham
Hi Robert, this is amazing! Thanks so much for leaving us this 5* review and we hope you have an amazing time on your cruise.
Many Thanks,
Annie
All the staff in the Billingham branch…
All the staff in the Billingham branch ar great, it is why we use Hays year after year.
June 2, 2026
Reply from Hays Travel - Billingham
Hi Susan, thank you so much for leaving us this lovely 5* review, its really appreciated and we all hope you have an amazing cruise.
Many Thanks,
Annie :)
Christmas cruise
We went in to find out about Christmas River cruises for 2027.
Amanda could not have been more helpful. We had a few requirements that she was perfectly happy to sort out. We needed single occupancy and double occupancy rooms.
Amanda booked the holiday for us after showing us the different choices available.
This is not the first time we have booked a holiday with Hayes Travel in Billingham and it won't be the last.
We always receive excellent, friendly advice from whoever is available.
May 29, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us such a wonderful 5* review. I will be sure to pass your comments onto Amanda, I know she will be pleased! It's always lovely to see you in branch and what an amazing trip to look forward to! Kind regards, Gemma xx
Always a pleasure to use the Billingham…
Always a pleasure to use the Billingham branch of Hayes Travel. Lovely staff. Very experienced. No question unanswered, all queries sorted.
May 30, 2026
Reply from Hays Travel - Billingham
Thank you so much for your kind review. It's always a pleasure to see you in branch. We all hope you have the best time! Many thanks, Gemma x
The staff were excellent and very…
The staff were excellent and very helpful it was super easy to book our holiday with all information easily communicated special mention to Gemma who was superb with us thank you
May 30, 2026
Reply from Hays Travel - Billingham
Always a pleasure seeing you all in branch, my friend! Thank you so much for taking the time to leave us a 5* review. It's much appreciated. Another fabulous trip to look forward to..I'm sure you'll have an amazing time! Kind regards, Gemma and all the girls x
All the girls in Billingham shop are…
All the girls in Billingham shop are fantastic, nothing is too much trouble, they always find the best deals
May 22, 2026
Reply from Hays Travel - Billingham
Always a pleasure to see you, Lisa. Another fabulous trip to look forward to! We do appreciate your loyalty. Kind regards, Gemma and all the girls xx
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