Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
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I always use Hayes at billingham.the staff are all lovely, especially Atherlie and manager Charlotte.Atherlie is really knowledgeable helpful and friendly.Charlotte always try to price match to ensur... See more
Company replied
Charlotte was patient and helpful with our holiday search and found us a holiday to suit our family. We arrived towards the end of the day as I'd been held up at work, but the staff were all very help... See more
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All the staff who assisted with this holiday are a credit to themselves and Hays. Polite, patient, professional and knowledgeable throughout. I've not booked a family holiday through a travel agent in... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Five star experience again with Hays
As I've come to expect when I book with Hays over the 20+ years I have been using them. They were as always, professional, helpful, friendly and happy to answer any questions I had. Which is why I continue to book with them year after year.
July 10, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave me a 5 star review, i hope you have an amazing time in Spain. Thanks Paige
Brilliant service and staff as always
Brilliant service and staff as always. Amanda was great. Swift service and addressed my queries straight away. Nothing is ever too much trouble for all the staff at Hayes Travel Billingham.
July 9, 2026
Reply from Hays Travel - Billingham
Hi Nicola, thank you for leaving this lovely 5* review, we really appreciate it, I will pass this onto Amanda and we hope you have a fantastic holiday.
Many thanks, Annie:)
As usual a warm & friendly welcome from…
As usual a warm & friendly welcome from all the staff at Hays Billingham.
July 7, 2026
Reply from Hays Travel - Billingham
Hi Jayne, thank you for leaving this lovely 5* review, we hope you have an amazing time away.
Many thanks, Annie :)
Gemma was friendly and helpfull all the…
Gemma was friendly and helpfull all the way through the booking process
July 8, 2026
Reply from Hays Travel - Billingham
Hi Donald, this is lovely. Thank you for taking your time to leave this 5* review. I will pass this onto Gemma and we hope you have an amazing holiday.
Many thanks, Annie :)
Very happy shopping experience
The girls there are always friendly and go the extra mile to get you the best deal for your holiday.
July 7, 2026
Reply from Hays Travel - Billingham
Hi Barbara, thank you for leaving us this lovely 5* review we really appreciate it.
Many Thanks, Annie :)
Reply from Hays Travel - Billingham
Thank you so much for booking and leaving this lovely review, thank you for your loyal custom over the years, Charlotte and the team :-)
Fantastic as always
Fantastic as always, wouldn’t go anywhere else to book a holiday.
Charlotte and the staff at the billingham branch were great and found us exactly what we wanted, did lots of searching to make sure if was the right place right price and right flight times, couldn’t ask for more
July 5, 2026
Reply from Hays Travel - Billingham
Thank you so much for your booking and leaving this review, it was a pleasure to be able to help you book another lovely holiday, I hope you have a lovely time. Charlotte
The staff in office are always a…
The staff in office are always a pleasure and sort my holidays out, I just mail them dates and breif and the always find me something suitable 😀
June 27, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving this 5 star review. It was a pleasure booking your holiday and I hope you have an amazing time in Thailand. Many thanks, Amanda :)
Great customer service & really…
Great customer service & really friendly, the team member checked on the computer for things that I didn't want & she really was very helpful 👍
July 2, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us a 5* review. It's much appreciated and I will pass this feedback on to Amanda. Kind regards, Gemma x
Its alway a good exprience Mamyx
Its always a good experiance when we book at Hays as staff are friendly and always manage to book what you are lookimg for at a good price if they can in particular we often use Atherlie who is very good and knows what we like and when one returns from a holiday always get asked by email to drop in and let them know how our holiday went the staff are always intrested!
June 30, 2026
Reply from Hays Travel - Billingham
Hi Maureen, thank you for taking the time to leave us a 5* review, we really appreciate it. I will pass these lovely words onto Atherlie and we hope you have an amazing time in Benidorm :)
Many thanks, Annie
Very quick & straight forward too book…
Very quick & straight forward too book our holiday. Quickly followed by confirmation call & email. Amanda was super helpful & polite too.
June 30, 2026
Reply from Hays Travel - Billingham
Hi Laura, thank you for taking the time to leave us a 5* review, I will pass your lovely words onto Amanda.
Many thanks, Annie :)
Amanda was very helpful and polite and…
Amanda was very helpful and polite and friendly and sorted my holiday out for me lovely lady's in hays travel
June 28, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave me a 5* review, i hope you have an amazing holiday. Thanks Amanda
Everyone we spoke to at Hays went…
Everyone we spoke to at Hays went above and beyond to help. Thank you
June 21, 2026
Reply from Hays Travel - Billingham
Thank you so much for your lovely review. We all hope you have an amazing holiday. Kind regards, Amanda x
Annie was so helpful she really helped…
Annie was so helpful she really helped me with booking my holidays very well manners
June 26, 2026
Reply from Hays Travel - Billingham
Thank You for taking the time to leave Annie a 5* review i will pass this on to her. thanks Paige
Reply from Hays Travel - Billingham
Hi Alan, thank you for taking the time to leave this lovely 5* review, we really appreciate it and I will pass this on to Gemma.
Many thanks, Annie :)
Thanks Gemma
Gemma at the Billingham store has the patience of a saint and went out of her way to get us the best deal for our next holiday! Thank you for all your hard work and experience xxx
June 13, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving a 5* review for Gemma. I will pass this on to her. thanks Paige
Polite and great care and attention …
Polite and great care and attention with booking.
1st class
June 20, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a review, have a lovely time away. Thanks Gemma :)
Very helpful and polite
June 19, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a review, have a lovely time away. Thanks Abbie :)
Brilliant girls
June 19, 2026
Reply from Hays Travel - Billingham
Hiya, , thank you for taking the time to leave us a lovely 5*review we really appreciate this. Thanks Paige
Reply from Hays Travel - Billingham
Hi Keith, thank you for taking the time to leave us a lovely 5*review we really appreciate this.
Many thanks, Annie :)
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