Hays Travel - Blackpool Reviews 557

TrustScore 5 out of 5

4.9

Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF Blackpool, GB


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Rated 5 out of 5 stars

Claire was very inciteful about the holiday destination that we had seen displayed in the window when we were passing by. Claire was patient and took the time to tailor our holiday to suit our needs a... See more

Company replied

Rated 5 out of 5 stars

Really helpful stuff always snail on the face can’t do enough for you enjoy going in the friendly and they remember if you’ve been in before they remember you and really met you feel welcome and can’t... See more

Company replied

Rated 5 out of 5 stars

We came into the shop knowing exactly what we wanted. Kieran dealt with us and was amazing. We have the holiday we wanted thanks to Kieran. His knowledge and patience is unbelievable. He genuinely c... See more

Company replied

Rated 5 out of 5 stars

Kieran is a very professional travel consultant who is at the top of his game and is our absolute go to person when booking a holiday. He runs a great team at the Blackpool branch who are always help... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF, Blackpool, United Kingdom

  • 01253807243

4.9

Excellent

TrustScore 5 out of 5

557 reviews

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4.9

All reviews

(557)

116,676 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from Wayne Went above…

Fantastic service from Wayne Went above and beyond to help me with. My problem

June 30, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Dennis, thank you for taking the time to leave this great review for Wayne. We will ensure this is passed over to him. Thank you again for booking with us.

Rated 5 out of 5 stars

Holiday rep was very helpful and…

Holiday rep was very helpful and welcoming

June 20, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Jack, thank you for leaving this review. I am happy to hear you found our team helpful and welcoming. Thank you again for booking with us. Kieran

Rated 5 out of 5 stars

Always made welcome

Always made welcome. Claire really helped us. Very happy

June 23, 2026
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Reply from Hays Travel - Blackpool

Hi Sharon, thank you for the lovely feedback, Im glad you felt welcome and you got your holiday booked. I will let Claire know how happy you were. We hope you enjoy your holiday. Wayne

Rated 5 out of 5 stars

Awesome team

Love booking with hayes travel blackpool they are a fantastic team and always go above and beyond and find the best deal wayne and keiron are fantastic any issues these two guys always get it sort it and once again we have just booked another holiday with this team.

June 21, 2026
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Reply from Hays Travel - Blackpool

Hi Andy, thank you for taking the time to leave this 5* review we really apricate it and thank you again for trusting us with another booking. ^Kieran

Rated 5 out of 5 stars

Excellent service

I walked in and was seen to right away by Wayne. He was very helpful and booked my flights that i wanted. I use this branch every time to book my flights. Overall i have never had a bad experience with them

June 14, 2026
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Reply from Hays Travel - Blackpool

Hi Tracy, Thank you for the lovely feedback, means alot. I hope you enjoy Tunisia , and congrats on your wedding. Wayne

Rated 5 out of 5 stars

Good old fashioned customer service is alive and well

We came into the shop knowing exactly what we wanted. Kieran dealt with us and was amazing. We have the holiday we wanted thanks to Kieran. His knowledge and patience is unbelievable. He genuinely cares for your clients.

June 12, 2026
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Reply from Hays Travel - Blackpool

Hi Stephen thanks for the fabulous feedback on Kieran he will be very pleased. We look forward to seeing you again for your next holiday. Wayne

Rated 4 out of 5 stars

Staff very helpful nothing to much…

Staff very helpful nothing to much trouble changed my hotel for us when we wanted to upgrade

June 3, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello James,
Thank you for taking the time to leave this review we are happy to hear you find our team Helpful. Thank you again for booking with us. Kieran

Rated 5 out of 5 stars

Hays travel

Staff at Hays travel in Asda Blackpool are fantastic go the extra mile, polite, friendly and so helpful. I always book with them and would gladly recommend

June 2, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Mrs. Blunden, thank you for taking the time to leave this review for Wayne and our team. We are delighted to hear you found our staff helpful. Thank you again for booking with us. Kieran

Rated 5 out of 5 stars

Paris


Polite staff great price booked for myself and family along with booking for Mr Mason asked staff member to request that we have rooms close together and I hope this request has been done also asked to let me know ow when can book seats on the flight

May 30, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Mr Mason, thank you for taking the time to leave this great review for Claire. I am happy to hear you received great service from us. Thank you again for booking. Kieran

Rated 5 out of 5 stars

Lovely friendly lady who was so very…

Lovely friendly lady who was so very helpful and positive

May 31, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Miss Holdsworth, thank you for leaving this review for Claire I will ensure this is passed over to her. I’m glad to hear you received great service in our branch. Kieran

Rated 5 out of 5 stars

Always a good reception by the stafc no…

Always a good reception by the stafc no matter how busy they are.
Very knowledgeable about holidays, insurance etc.
Never have had any problems with holidays booked through Hays.

May 30, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Helen, thank you for leaving this great review for the team. I am happy to hear you have always had good service from us at the Blackpool branch. Thank you again for booking with us. Kieran

Rated 5 out of 5 stars

Claire was very inciteful about the…

Claire was very inciteful about the holiday destination that we had seen displayed in the window when we were passing by. Claire was patient and took the time to tailor our holiday to suit our needs and budget, we were really impressed with the service that we received, there was a young man on the currency desk forgive the spelling I think his name was Derry, he was very helpful too. What a great team and asset to Hays travel we look forward to booking with you again. Very best regards

June 6, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hi Mr Kumar, thank you for taking the time to leave this great review. I am happy to hear you received great service from Claire & Derryn and you found the team helpful. Thank you for booking with us. Kieran

Rated 5 out of 5 stars

Lady was patient and showed us…

Lady was patient and showed us different ways to make our money and make it work for us

June 2, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you for your positive feedback, i will let Claire know, she will be very pleased she got it all sorted for you. Wayne

Rated 5 out of 5 stars

Wayne was Excellent

Wayne was Excellent, found us exactly what we wanted, and sorted insurance too, so everything was done , thank you Wayne and Hays

June 1, 2026
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Reply from Hays Travel - Blackpool

Thank You for the lovely feedback Sidney. Glad i got it all sorted for you. We will see you for your next one. Wayne

Rated 5 out of 5 stars

Claire was amazing so professional and…

Claire was amazing so professional and extremely helpful and friendly
I honestly cannot thank her enough
She made everything so simple and explained all we needed to know
We will be coming back

May 30, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you Christine for the lovely feedback about Claire i will make sure she hears this feedback. its so nice to hear you will be coming back also. We look forward to welcoming you back anytime. Wayne

Rated 5 out of 5 stars

Happy custom happy customer

Really helpful stuff always snail on the face can’t do enough for you enjoy going in the friendly and they remember if you’ve been in before they remember you and really met you feel welcome and can’t say enough about how nice they are. Thank you so angry we are done. You can do it good luck a week later they had another heated exchange after Patrick accuse Virginia of contacting Paul again Patrick Le Virginia this

May 21, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hi Maureen thanks for the lovely feedback, we cant wait to see you again for your next holiday and we hope your current one goes well , Wayne

Rated 5 out of 5 stars

Fantastic.

Always use them, cant fault them at all, all the staff are great, the manager kieron is excellent. Will always use them.

May 31, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Jenny, thank you for leaving me this great review it's always a pleasure to help you in branch. Thank you again for booking with us. Kieran

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