Hays Travel - Blackpool Reviews 

586
TrustScore 5 out of 5

4.9

Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF Blackpool, GB


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Rated 5 out of 5 stars

Absolutely great service from Claire at Hays travel Blackpool, nothing was too much trouble and she made booking our holiday easy. Claire was very approachable and extremely knowledgeable. Excellent c... See more

Company replied

Rated 5 out of 5 stars

Great customer service, professional, friendly, patient, walked into store and was greeted with a friendly smile, and asked how they could help. Pointed us in the direction of Derryn. There was quite... See more

Company replied

Rated 5 out of 5 stars

Really helpful stuff always snail on the face can’t do enough for you enjoy going in the friendly and they remember if you’ve been in before they remember you and really met you feel welcome and can’t... See more

Company replied

Rated 5 out of 5 stars

Claire was very inciteful about the holiday destination that we had seen displayed in the window when we were passing by. Claire was patient and took the time to tailor our holiday to suit our needs a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF, Blackpool, United Kingdom

  • 01253807243

4.9

Excellent

TrustScore 5 out of 5

586 reviews

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4.9

All reviews

(586)

122,060 reviews in the last 12 months

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Rated 5 out of 5 stars

Claire was very inciteful about the…

Claire was very inciteful about the holiday destination that we had seen displayed in the window when we were passing by. Claire was patient and took the time to tailor our holiday to suit our needs and budget, we were really impressed with the service that we received, there was a young man on the currency desk forgive the spelling I think his name was Derry, he was very helpful too. What a great team and asset to Hays travel we look forward to booking with you again. Very best regards

June 6, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hi Mr Kumar, thank you for taking the time to leave this great review. I am happy to hear you received great service from Claire & Derryn and you found the team helpful. Thank you for booking with us. Kieran

Rated 5 out of 5 stars

Claire was amazing so professional and…

Claire was amazing so professional and extremely helpful and friendly
I honestly cannot thank her enough
She made everything so simple and explained all we needed to know
We will be coming back

May 30, 2026
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Reply from Hays Travel - Blackpool

Thank you Christine for the lovely feedback about Claire i will make sure she hears this feedback. its so nice to hear you will be coming back also. We look forward to welcoming you back anytime. Wayne

Rated 5 out of 5 stars

Happy custom happy customer

Really helpful stuff always snail on the face can’t do enough for you enjoy going in the friendly and they remember if you’ve been in before they remember you and really met you feel welcome and can’t say enough about how nice they are. Thank you so angry we are done. You can do it good luck a week later they had another heated exchange after Patrick accuse Virginia of contacting Paul again Patrick Le Virginia this

May 21, 2026
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Reply from Hays Travel - Blackpool

Hi Maureen thanks for the lovely feedback, we cant wait to see you again for your next holiday and we hope your current one goes well , Wayne

Rated 5 out of 5 stars

Fantastic.

Always use them, cant fault them at all, all the staff are great, the manager kieron is excellent. Will always use them.

May 31, 2026
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Reply from Hays Travel - Blackpool

Hello Jenny, thank you for leaving me this great review it's always a pleasure to help you in branch. Thank you again for booking with us. Kieran

Rated 5 out of 5 stars

Great service.

May 28, 2026
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Reply from Hays Travel - Blackpool

Hello Mr Alan, Thank you for the great feedback and booking with us. Kieran

Rated 5 out of 5 stars

Excellent service every year dealt with…

Excellent service every year dealt with quickly even over the phone . Nothing is too much for this amazing team at Blackpool asda Hays travel xxx

May 20, 2026
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Reply from Hays Travel - Blackpool

Hi Paula, We truly appreciate your wonderful feedback! It's fantastic to know our team consistently provides excellent service thank you again for booking with us. Kieran

Rated 5 out of 5 stars

Kieran is a very professional travel…

Kieran is a very professional travel consultant who is at the top of his game and is our absolute go to person when booking a holiday. He runs a great team at the Blackpool branch who are always helpful and friendly.
We wouldn’t go anywhere else.

May 25, 2026
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Reply from Hays Travel - Blackpool

Hi Diane thank you for the lovely feedback. I'm glad Kieran exceeded your expectations I'm sure he sure he will be pleased to receive such positive feedback. We look forward to booking your next holiday and we hope you enjoy the one you booked. Wayne

Rated 5 out of 5 stars

September holiday.

When booking the holiday for September, the Hays travel advisor was very helpful considerate and polite.

May 15, 2026
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Reply from Hays Travel - Blackpool

Thank you for the lovely feedback Stephen i will make sure Derryn is informed. We hope you enjoy your holiday. Wayne

Rated 5 out of 5 stars

Another impromptu holiday booked!

Another impromptu holiday booked with Kieran. He successfully price matched and got us the flight times we wanted, an absolute star as always 👍

May 15, 2026
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Reply from Hays Travel - Blackpool

thank you for the feedback Louise i will make sure to pass it on to Kieran, We hope you enjoy the holiday when the time comes. Wayne

Rated 5 out of 5 stars

Wayne who served me was both pleasant &…

Wayne who served me was both pleasant & very helpful mainly patient

May 15, 2026
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Reply from Hays Travel - Blackpool

Hello Martin, thank you for the great feedback I will ensure this is passed over to Wayne. Thank you again for booking with us ^Kieran

Rated 5 out of 5 stars

Very helpful never rushed you and was…

Very helpful never rushed you and was listened to you all the time I will book again

May 10, 2026
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Reply from Hays Travel - Blackpool

Thanks for the lovley feedback Fiona, i hope you enjoy the holiday. Wayne

Rated 2 out of 5 stars

We never got we asked for

We never got we asked for
Travel documents not correct
Hotel not next to bars and restaurants like requested
Hotel not on beach like told

April 26, 2026
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Reply from Hays Travel - Blackpool

Hello Mr Cutts, We are sorry that your travel arrangements did not meet your expectations. We appreciate your feedback and will look into the issues with the documents and hotel specifications once you return I will give you a call to discuss these concerns. Kieran

Rated 5 out of 5 stars

Always really helpful

Always really helpful
Great service and the booking process very thorough.

May 3, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you for the lovely feedback , i will ensure we pass it on to the team. Wayne

Rated 4 out of 5 stars

Good service and informative

Good service and informative, would recommend 👍

May 6, 2026
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Reply from Hays Travel - Blackpool

thank you for your lovely feedback. We hope to see you again for your next trip. Wayne

Rated 5 out of 5 stars

Wayne has been exceptional

Wayne has been exceptional, helping us book a replacement holiday after Tui cancelled our holiday with 18 days to go.
Wayne is very helpful, sympathetic, knowledgable and a credit yo Hays Travel.

May 5, 2026
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Reply from Hays Travel - Blackpool

Hi George, Thank you for taking the time to leave this review for Wayne. We are happy to hear we managed to get the trip rebooked and we hope you have a great time when it comes around. Kieran

Rated 5 out of 5 stars

Great staff friendly and helpful love…

Great staff friendly and helpful love booking through hays travel won't go with anyone else

May 5, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Brendon, Thank you for booking with us again we hope you enjoy the trip when the time comes. Kieran

Rated 4 out of 5 stars

staff was a trainee but he was very…

staff was a trainee but he was very patient and thoughtful throughout the process to us as customers, both staff members worked very hard to find everything we requested for our cruise

May 4, 2026
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Reply from Hays Travel - Blackpool

Hi Anne, thank you for taking the time out to leave this review we’re happy to hear you received great service from us. Thank you again for booking. Kieran

Rated 5 out of 5 stars

Excellent attentive customer service

Excellent attentive customer service. A gift voucher for my mothers Birthday. Thankyou!

April 30, 2026
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

thank you so much for the lovely feedback, Hope your mum enjoys the holiday she books with her gift card. Wayne

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