Absolutely great service from Claire at Hays travel Blackpool, nothing was too much trouble and she made booking our holiday easy. Claire was very approachable and extremely knowledgeable. Excellent c... See more
Company replied
Location
Switch locationAsda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF Blackpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service, professional, friendly, patient, walked into store and was greeted with a friendly smile, and asked how they could help. Pointed us in the direction of Derryn. There was quite... See more
Company replied
Really helpful stuff always snail on the face can’t do enough for you enjoy going in the friendly and they remember if you’ve been in before they remember you and really met you feel welcome and can’t... See more
Company replied
Claire was very inciteful about the holiday destination that we had seen displayed in the window when we were passing by. Claire was patient and took the time to tailor our holiday to suit our needs a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF, Blackpool, United Kingdom
- 01253807243
4.9
Excellent
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as always
Always great experience with outstanding travel agents at hays travel at cherry tree rd asda thanks
February 18, 2026
Reply from Hays Travel - Blackpool
Thank you for the great feedback so glad we meet your needs, we hope you enjoy your holiday, Wayne
My experience with Hays travel was very…
My experience with Hays travel was very good as they were very helpful in every way.
February 23, 2026
Reply from Hays Travel - Blackpool
Hello Elaine, thank you for taking the time to leave this great review for Wayne, I am happy to her you had a great experience with us. Thank you again for booking ^Kieran
Really helpful and friendly staff
February 22, 2026
Reply from Hays Travel - Blackpool
Hi Mrs Fenton, thank you for taking the time to leave this review. I am happy to hear you found our service helpful and found us friendly. Thank you again for booking with us. Kieran
Very helpful man
February 20, 2026
Reply from Hays Travel - Blackpool
Hello Mrs Birkett, thank you for leaving this great review for Wayne, I am happy to hear you found the service helpful. Thank you again for booking with us. ^Kieran
Wayne was friendly
Wayne was friendly, knowledgeable and understanding to our needs. He ran through all the details with us confirming everything before booking.
February 11, 2026
Reply from Hays Travel - Blackpool
Thank you so much for you lovely feedback, means a lot. Im glad i met you needs. I hope you enjoy your holiday to the Maldives. Wayne
Cruise
Was greeted with a very pleasant assistance and made welcome. Booked a cruise for the family and everything was so easy and all sorted so quick.
February 18, 2026
Reply from Hays Travel - Blackpool
HI Jacqueline, thanks for the lovely feedback, im so glad we got it all sorted for you quickly. I hope you all enjoy your cruise :) Wayne
Been to the cherry tree road branch in…
Been to the cherry tree road branch in Blackpool several times now, staff are always pleasant and professional and help with just about everything.
I like easy and that's how they make the whole booking process, definitely be back
February 17, 2026
Reply from Hays Travel - Blackpool
Hi Kevin, thanks for the lovely feedback, we look forward to seeing you again. Wayne
Great help when booking our holiday…
Great help when booking our holiday listened to our needs and very helpful finding the best deal and flights and seats
February 13, 2026
Reply from Hays Travel - Blackpool
Hello Rosemary, thank you for leaving this review for Derryn we are happy to hear he found you the perfect holiday. Thank you again for booking with us. Kieran
Reply from Hays Travel - Blackpool
Hello Mr Patrick, thank you for leaving this review for Christina we are glad to hear you received great service with us. Thank you again for booking. Kieran
Reply from Hays Travel - Blackpool
Hello Mrs Anderson, thank you for taking the time to leave this review for Wayne, we are happy to hear you found his service very helpful. Thank you again for booking with us. Kieran
Hays Travel
We were met by a extremely helpful young man,Kieran,he went through our requirements,and we came away very satisfied,superb service.
We actually booked 2 coach holidays,thanks Hays
February 13, 2026
Reply from Hays Travel - Blackpool
thank you so much for the lovely feedback on Kieran i will ensure the message is passed on. We hope you enjoy your trips away. Wayne
The gentleman that served me was very…
The gentleman that served me was very helpful. Did everything I asked and even more and seemed very professional thank you.
February 6, 2026
Reply from Hays Travel - Blackpool
Thank you for the lovely review on our Apprentice Derryn I will ensure your feedback is passed on to him. Wayne
Hays Blackpool give booking holidays a…
Hays Blackpool give booking holidays a very easy process..
They take all information from you, they then sort your destination then get you exactly what dates you want, and at a great price..
Very knowledgeable staff! They are very polite and courteous.
February 12, 2026
Reply from Hays Travel - Blackpool
Hello Mrs Jeffrey, thank you for taking the time to leave this fantastic review, we are happy to hear you received great customer service thank you again for booking with us. Kieran
Excellent customer service
Derren travel consultant was very helpful & excellent customer service & talked us through everything throughly
February 12, 2026
Reply from Hays Travel - Blackpool
Hi Julie, thank you for leaving this great review for Derryn, we are happy to hear you received excellent customer service with us. Thank you again for booking. Kieran
Accessible Cabins
Due to my husband being a full time wheelchair user we were looking at the Fred Olsen cruises from Liverpool, first l was told by one of the agents that no accessible cabins were available for the dates we required so came away feeling a bit disheartened. A couple of days later l received a follow up call from Wayne who said he would look into trying to find us something and to leave it with him. Later that morning we got the call to say he had found what we had been looking for and even gave us a selection of dates and accessible cabins to choose from. If it hadn’t been for Wayne we would not have booked anything. We are now looking forward to our Norwegian cruise with Fred Olsen.
February 10, 2026
Reply from Hays Travel - Blackpool
Hi Mrs Harvey, I am so happy to hear about the positive impact Wayne had on your booking experience. We appreciate you sharing how He went above and beyond to find accessible cabin options for your Norwegian cruise. We're delighted you're looking forward to your trip! I will ensure these comments as passed over. ^Kieran
Chose Hays Blackpool to book a holiday
Chose Hays Blackpool to book a holiday. We had never been on a cruise before.
Wayne was extremely helpful, not at all pushy, he guided us through the procedure and explained everything to us. Would use again and definitely recommend.
February 8, 2026
Reply from Hays Travel - Blackpool
Thank You so much for the lovely feedback, glad i get the cruise all sorted for you, i hope you enjoy it and we see you again soon. Wayne
Polite and professional service
Polite and professional service, We got the holiday we wanted at the right price. Once again Hays nailed it.
February 7, 2026
Reply from Hays Travel - Blackpool
Hi Tony thanks for the lovely feedback, glad we got your holiday sorted, We look forward to seeing you again for your next holiday. Wayne
Reply from Hays Travel - Blackpool
Hello Mr Newton, thank you for the review we are always happy to hear you have received great service from us. Thank you again for booking, Kieran
Kieran was very knowledgeable and…
Kieran was very knowledgeable and helpful in arranging both the holiday and the travel money. It is very cold where they have to work, maybe you could speak to Asda and get them to fix the heating.
February 5, 2026
Reply from Hays Travel - Blackpool
Hello Mr Robinson. Thank you for taking the time to leave this review, I am happy to hear you had a great experience with us. Thank you for the concern Our head office is currently taking care of that one ^Kieran
Wayne is the most attentive employee
Wayne is the most attentive employee. Nothing is an issue and he goes the extra mile
February 1, 2026
Reply from Hays Travel - Blackpool
Thanks Katherine for the lovely feedback, you know where i am if you need anything. Wayne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.