The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... See more
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See what reviewers are saying
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... See more
Company replied
Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
4.9
Excellent
1K reviews
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Booked a holiday with Hays in Blackwood…
Booked a holiday with Hays in Blackwood and had great customer service from Sue . Everything was done to ensure we had all relevant information and flights that were suitable for the time we chose to travel. I'd definitely book with Hays again.
January 16, 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give us lovely feedback, we really do appreciate it - thank you so much for the recommendations
Excellent customer service and very…
Excellent customer service and very good polite and helpful
January 19, 2026
Reply from Hays Travel - Blackwood
Hi Lynsey, We appreciate you taking the time to leave us a review! We are happy to hear about your experience with our customer service.
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feed back, we really do appreciate it
As always quick
As always quick, professional and friendly service with Lorna while booking our holiday x
January 19, 2026
Reply from Hays Travel - Blackwood
thank you so much for leaving me a lovely review and taking time out to do it, glad we could help you get sorted with a another holiday :) x Lorna
Always book with hays blackwood the…
Always book with hays blackwood the girls are so helpful and always get me the holiday I want
January 18, 2026
Reply from Hays Travel - Blackwood
Good Morning. Thank you so much for giving us lovely feedback, and taking time out to do it. Lorna
Barbados2026
They got the holiday we wanted at the right price when other travel agents did not.
January 10, 2026
Reply from Hays Travel - Blackwood
Thankyou for taking the time to leave a review. We really appreciate it! We hope you enjoy your holiday to Barbados!- Sydney :)
Cruise 27
Great personal customer service. We were able to book the holiday we all wanted. Thanks Finley 😊
January 18, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback and the lovely comments, i will make sure your comments are passed on :)
The person who took our booking was…
The person who took our booking was very professional and helpful she went through everything very thoroughly and made sure we understood everything
January 14, 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give us feedback,we really do appreciate it, i will make sure your comments are passed on
Reply from Hays Travel - Blackwood
Hi Marie, Thank you so much for taking the time to leave us this lovely review. We really appreciate it. We hope you enjoy the holidays you have booked with us! 😁
First time for a long time to use Hays…
First time for a long time to use Hays Travel and was really pleased with Olivia.
January 13, 2026
Reply from Hays Travel - Blackwood
Thank you for giving us lovely feedback. We appreciate you taking the time to do this. I will make sure your comments are passed on. Thank you :)
Our experience was brilliant
Our experience was brilliant, the service was fantastic, they listened to what we wanted and done everything they could to so we got it, I will never go anywhere else every again to book hoildays
January 5, 2026
Reply from Hays Travel - Blackwood
Thank you for giving us lovely feedback, we appreciate you taking time out to do this, i will make sure your comments are passed on. Thank you
We were booking our first cruise and…
We were booking our first cruise and Finlay was our agent, he was so helpful and made our booking so simple.
January 4, 2026
Reply from Hays Travel - Blackwood
We appreciate you taking time out to pass your comments on, i will make sure that Finlay see this. thank you :)
The staff are absolutely great plenty…
The staff are absolutely great plenty of time for everyone know trouble helping each and every customer.
January 11, 2026
Reply from Hays Travel - Blackwood
Thank you Mr Roberts for taking time out to give us lovely feedback for Lorna, it will passes on to her, Thank you for booking with us once again
as I'm a regular customer we only use…
as I'm a regular customer we only use hays for our booking the staff are marvellous very helpful and i would like to thank Olivia who dealt with my booking on saturday 10th 2026 polite and professional
January 11, 2026
Reply from Hays Travel - Blackwood
Hi Mr Al-Saber, thank you so much for booking with us once again & taking the time to leave this lovely feedback. We hope you enjoy your holiday! - Olivia :)
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it :)
Finlay is a credit to the team and…
Finlay is a credit to the team and booked us a brilliant holiday for Florida!
January 8, 2026
Reply from Hays Travel - Blackwood
Hi Gareth, Thanks for the kind words and lovely feedback. Thanks Finlay :)
I had a warm welcome and the lady was…
I had a warm welcome and the lady was happy to help
January 7, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it :)
Excellent service from a very competent…
Excellent service from a very competent young lady, knew exactly what we wanted and dealt with it accordingly. Thank you shanai.
January 7, 2026
Reply from Hays Travel - Blackwood
Thankyou for your lovely review I really appreciate this! Im glad we managed to book exactly what you was looking for! :) - shanai
Oliver was very friendly and…
Oliver was very friendly and professional and spent time showing us some holidays before we found the one we was happy with to book.
January 4, 2026
Reply from Hays Travel - Blackwood
Thank you Mr Powell for the taking time out to give us feedback, i will make sure that Olivia see your lovely comments . Thank you for booking with us
March Holiday
We came in with only a date and a vague idea that cruising might be a good idea. Sydney spent a long time with us helping us understand cruising and the ships which made us realise we need to plan this more and not a good idea to do this last minute.
Then she helped us sort holiday in Barcelona which was fantastic lovely hotel central location
Sydney was polite, professional and helpful
January 3, 2026
Reply from Hays Travel - Blackwood
Thank you, Maria for taking the time to leave a lovely review! And thank you for booking with me, so glad I could help. Hope you enjoy your Holiday to Barcelona! :) Sydney
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