The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... See more
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See what reviewers are saying
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... See more
Company replied
Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
4.9
Excellent
1K reviews
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Friendly
We always have great and friendly service for all the staff in the Blackwood branch,
March 6, 2026
Reply from Hays Travel - Blackwood
Good Afternoon
Thank you taking time out to give me lovely feedback, i really do appreciate it - Lorna :)
Excellent service!
Excellent service….Sidney was helpful, informative and thorough and gave us exactly what we wanted in a holiday. She made the experience painless. Thanks!
March 7, 2026
Reply from Hays Travel - Blackwood
Hi Caroline, thank you so much for booking with me and taking the time to leave this lovely feedback! We hope you have a lovely holiday! :) - Sydney
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give us feedback, we really do appreciate it :)
Lorna was amazing I explained what…
Lorna was amazing I explained what hoilday I wanted , and i got what I wanted at a good price , lorna is very informative
February 27, 2026
Reply from Hays Travel - Blackwood
Thank you for giving me lovely feedback, i really do appreciate it - :)
Reply from Hays Travel - Blackwood
Thank you so much for your lovely feedback!
EXCELLENT!!
Really friendly, knowledgeable and polite . Will definitely use and recommend again, Rog
March 3, 2026
Reply from Hays Travel - Blackwood
Hi Roger, thank you for taking the time to leave a review and booking with us. susan
Service was excellent.
Service was excellent,Finlay was very good couldn't ask for more he explained every step what had to be done and what i need to do nearer the date regarding visa application, he went through everything that needed looking at i left the shop very pleased, even the lady at the currency counter explained the best currency to put on prepayment card, all in all it was a very good experience, THANK YOU all at Hayes travel will certainly be using them again and will relate to others how well they helped.
February 28, 2026
Reply from Hays Travel - Blackwood
Hi Michael, Thanks for the kind words and lovely feedback. I hope you have an amazing time on your holiday. Finlay :)
Amazing experience
First time booking and I would definitely recommend Hays travel Blackwood.
Olivia was amazing every question I asked her and there was a-lot, she answered and nothing was too much trouble.
February 27, 2026
Reply from Hays Travel - Blackwood
Good Afternoon, thank you so much for booking with us for the first time & taking the time to leave this review. We hope you have an amazing holiday! :) - Olivia
very professional people nothing is to…
very professional people nothing is to much trouble
February 23, 2026
Reply from Hays Travel - Blackwood
Good Afternoon
Thank you for taking time out to give us feedback we do appreciate it
Helpful and knowledgeable staff
February 15, 2026
Reply from Hays Travel - Blackwood
Good Afternoon
Thank you for taking time out to give us feedback we do appreciate it
The staff are always welcoming and…
The staff are always welcoming and friendly. Nothing is too much trouble for them. They all deserve a raise in pay.
February 19, 2026
Reply from Hays Travel - Blackwood
Good Morning Mr Walklin, thank you so much for taking the time out to give us lovely feedback, we really do appreciate it.
I asked for the impossible and they…
I asked for the impossible and they made it possible.
February 13, 2026
Reply from Hays Travel - Blackwood
Thank you for taking the time to leave a review. We will pass your lovely review over to Susan :)
The agent was very efficient
The agent was very efficient, finding the cruise we wanted very quickly, and was very patient and sensitive to our requirements.
February 20, 2026
Reply from Hays Travel - Blackwood
Thankyou for taking the time to leave a review. We will pass your lovely review over to Susan :)
Staff are very polite and helpful
February 11, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it :)
Absolutely amazing staff everyone of…
Absolutely amazing staff everyone of them friendly and welcoming, nothing is no trouble to help you wonderful .
February 19, 2026
Reply from Hays Travel - Blackwood
Hi Donna, thank you for leaving a lovely review and booking your holiday with us. susan
Fabulous service from Susan
Fabulous service from Susan, always a pleasure to deal with.
February 12, 2026
Reply from Hays Travel - Blackwood
Thankyou for taking the time to leave a review. We will pass your lovely review over to susan :)
Hays Travel Blackwood - Excellent service
We've used Hays Travel in Blackwood to book holidays in New York and Poland. Both experiences have been exceptionally positive. Specificall Susan, in the Blackwood Branch is absolutely amazing. She is always on point and nothing is too much hassle for her. More importantly for us she has so much patience! We will always get quotes from Hays as a given, to any holiday.
February 13, 2026
Reply from Hays Travel - Blackwood
Thankyou for taking the time to leave a lovely review! We will pass this on to Susan for you! :)
Excellent service always so helpful
February 13, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it :)
Booking experience
Sydney was really helpful, made the booking process very easy and quick!
February 12, 2026
Reply from Hays Travel - Blackwood
Thankyou for taking the time to leave a lovely review! We will pass this on to Sydney for you! :)
Very polite and approachable staff
Very polite and approachable staff, time was not an issue, we were not rushed in making our choice.
I would highly recommend this travel agent
February 10, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it and giving us glowing review
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