Hays Travel - Bluewater Reviews 

Great holiday,lovely location. Friendly staff,lovely food. Jet2 rep Tim was very helpful and genuinely lovely. Hays travel were amazing when booking as always

The staff was friendly, helpful and helped as all the way through to booking the holiday. I will be using hay travel for on going holiday again all the staff seem happy . Thank u

The manager is very good at here job so is the rest of the staff will all ways go there

The overall experience was exceptional. Wanting desperately to get away we went into Hays Bluewater on a whim - and came out with a tailor-made escape managed by Gracie. She was attentive to our needs, recommending and discounting options. Her knowledge of 'the product' was impressive and from start to finish she was professional, courteous and an absolute credit to the team.
Thanks also to Louisa for organising our currency - also to Evie, who the following day made some changes to our booking. Once again, both girls were great representives and clearly enjoy their role as Travel Consultants.

I can honestly say I will never book another holiday online - Hays Travel is the way to go for me in the future and Gracie ... I will be back to book that cruise. Thank you all so very much.

Kathleen was more than helpful to help with my holiday requirements. Nothing was too much trouble. Thank you kathleen

Advisor very helpful got holiday sorted really quick was great service

Lovely experience on booking our holiday
The lady was very helpful and found me the perfect holiday was in and out within half an hour and our holiday all booked 😊

Gracie was very friendly, knowledgeable and extremely efficient! We haven’t booked with a travel agent for years as we book direct, but will certainly return to Hays Travel to book again.

Very helpful staff, Gracie was great and went through the booking process with no hard sell and showed us various options that would be best for us for the best price available.

I got seen straight away by Gracie ,She was extremely professional and knowledgeable. I booked the holiday and she arranged the airport parking .extremely happy with the whole process.

From the moment we walked in to Hays Travel we were warmly greeted by Kathleen. Kathleen listened to what we wanted and very quickly guided us through the booking.

Very polite and charming to deal with. Can up with some suggestions for next year’s cruise for our big wedding anniversary.

We could not fault the brilliant service we received and walked out with big smiles on our faces

I would like to recognise the excellent service I received from Karen at the Bluewater branch during the process of booking my cruise.

During my initial visit, Karen took the time to understand my preferred travel dates and budget. She promised to research suitable cruise options and email them to me, which she did promptly. The information provided was clear, comprehensive, and tailored to my requirements.

What particularly stood out was Karen's proactive approach. She followed up with a phone call to check whether I had made a decision and to see if I would like her to explore any additional options. At no point did I feel pressured; instead, I felt genuinely supported in finding the right holiday.

Karen went above and beyond throughout the process. Her professionalism, knowledge, responsiveness, and commitment to customer service made the experience seamless and enjoyable. She is a credit to Hays Travel, and I am very grateful for her assistance.

Karen listened to our needs made notes was friendly, attentive, informative & really made us feel we were going to get the deal we wanted with all our requirements. Karen came through with the best deal, all of us are so grateful & excited for our upcoming holiday. A HUGE thank you to Karen for making it such an easy non-stressful booking 🥰

She was very nice an so friendly going through all the options with us, she found us a holiday that was suitable for us.

Rhona has been great, we felt at ease and no sense of pressure to book our holiday.

The staff helped us with some extra help needed when booking our bespoke holiday. Nothing seemed to much trouble to assist us.

Lauren was extremely efficient and professional. She listened to what we wanted, writing down the details and she was off! Within a very short time we had a comprehensive list of possible holidays. It was easy and a very pleasant experience - Thank you Lauren! Will definitely be back to book our next getaway,