Hays Travel - Bluewater Reviews 

Great service as usual from Layla. Made the booking experience easy and provided very useful information and advice.

Your rep Jocelyn was fantastic in every way, she answered all our questions hence why we book straight away

All done professionally by Kathleen thankyou

There have been good elements and not so good elements. The good elements was the way we were delt with with good customer service. The bits that could do with some work was following up on our holiday booking. It took me ringing back to get the holiday booked with the expectation left that we would be contacted once the price was confirmed. The three day delay in booking incured a price increase which kindly Hayes absorbed. We will be using Hayes again for our holidays as the good outweighed the bad.

Gracie took onboard what we were after and found us the perfect holiday along with a coffee and biscuits while we searched
they matched internet price but will do all the checking in and printing off for us

this is the 3rd time i have used Hayes as i have found the staff to be helpful, courteous, and very approachable. i especially like that they really want to help you find the right holiday for you. i especially liked the way Larraine (staff member who works at the branch at Bluewater) double- checked everything and even phone the Foxhunter Park where i am going to inform them that as i am presently using crutches to please "house" me near the facilities (shops etc) and i will definitely recommend the company for their excellent service

How easy it was talking to the rep what we wanted within minutes all booked and the price was right

Upon walking in the store, service was almost immediate and greeted with a smile and a good attitude.
Gracie was very thorough and listened to our wants and needs and accommodated those. Gracie gave personal experiences from the area and provided a good insight.

Rhonda was very helpful and managed to sort out holiday for us very grateful.

The staff are friendly helpful and fines you the best price

Very helpful and understanding staff top marks

So far so good. I had a warm welcome when I entered the store at Bluewater and was greeted by Kathleen the branch manager. We had a chat about my destination and she negotiated a good deal with the travel company Just You.... and I booked the holiday.

Gracie very helpful sorting out our holiday.

Came in to pay a balance and book our 2028 Cruise

Once again great service from Kath, always friendly and helpful...nothing too much trouble

Gracie was amazing so friendly and knowledgeable she made the whole booking experience so personal! Rhona was also extremely helpful and supportive !

Once again excellent service.

Very pleased with the service we received whilst booking our holiday

Karen Jarrett at your a Bluewater branch is a real asset to your company. She was informative and patient and dealt with our booking with upmost efficiency.