I saw in your Lytham store a cruise for the Ffords, on returning to Bolton j visited my local store to make enquiries, within half an hour the tour was booked hassle free and with a smile.
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Rang Bolton branch and call answered quickly. Member of staff friendly and helpful. Holiday booked, deposit paid and email confirmation received very quickly. Would use Hays travel again
Company replied
Gemma is always helpful Very polite and respectful Always gives us time to assess the options she has researched Hays travel is where we go to for overseas holidays But we now realise ( havi... See more
Company replied
Always book through Hays in Bolton as they are very knowledgeable. The branch staff are very friendly and welcoming, especially Claire and Sarah who we have dealt with on numerous occasions. They ma... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
St Andrews Court, BL1 1LD, Bolton, United Kingdom
- 01204 397367
4.9
Excellent
915 reviews
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Cruise enquiry
I saw in your Lytham store a cruise for the Ffords, on returning to Bolton j visited my local store to make enquiries, within half an hour the tour was booked hassle free and with a smile.
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Bolton
Thank you for taking the time to leave such a lovely review. We are so pleased to hear that our team was very helpful and patient.
Fantastic service very pleasant staff…
Fantastic service very pleasant staff always make you feel welcome
July 11, 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff always make you feel welcome. We truly appreciate your kind words.
Reply from Hays Travel - Bolton
Thank you for your lovely review. We are so pleased to hear that you found our service helpful. We truly appreciate your kind words.
Went out of their way to find the…
Went out of their way to find the holiday we wanted. Thank you
July 11, 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful 5-star review! We are so pleased to hear that we were able to go out of our way to find the perfect holiday you wanted.
I received excellent service and advice…
I received excellent service and advice from Amanda. All matters were discussed in detail and all options were explained and fully costed. Excellent service as always from Hays Bolton.
July 15, 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful review! We are so pleased to hear that you received excellent service and advice. We appreciate your kind words.
Friendly helpful service
Rang Bolton branch and call answered quickly. Member of staff friendly and helpful.
Holiday booked, deposit paid and email confirmation received very quickly.
Would use Hays travel again
July 15, 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful review! We are so pleased to hear that our team provided quick and helpful service, and that your booking process was smooth. We look forward to assisting you with your future travel plans.
Invaluable assistance
Amanda made whole process stress free providing guidance on adjustments to suit our travel needs and invaluable interaction with digital processing.
July 5, 2026
Reply from Hays Travel - Bolton
Thank you for your lovely feedback and for choosing to book with us. We're glad to hear that Amanda could help get the perfect holiday booked for you. We hope you have an amazing time!
Reply from Hays Travel - Bolton
Thank you for your feedback and for choosing to book with us
Very polite and respectful staff lots of knowledgeable to offer
Respectful and very knowledgeable good service and advice
July 10, 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our service and advice to be respectful and knowledgeable. We truly appreciate your kind words.
Good costumer service and found what we…
Good costumer service and found what we wanted with the help off the staff
July 8, 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff was helpful and that you found what you were looking for.
Reply from Hays Travel - Bolton
Thank you so much for your brilliant feedback! We are delighted to hear that you found our service helpful and positive.
Really good experience he was so…
Really good experience he was so patient it took a few hours to find a holiday as he saw many of us and he was so considerate on everything we all wanted he did a really really good job defending would go back to him .
July 8, 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent service and was so considerate in helping you find the perfect holiday. We truly appreciate your kind words and look forward to assisting you again.
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. Much appreciated
Great customer service
Great customer service. Looked through alot to get us the best deal,listend to what we wanted and what we could afford. Was patient with us as i couldnt make my mind up were to go.
June 28, 2026
Reply from Hays Travel - Bolton
Thank you for your lovely feedback. We're glad to hear the service you received was great and we're glad we could get the best holiday for you. Have an amazing time!
Just amazing staff (Bolton)
The staff at Hays Bolton are very professional, and they always do everything possible to assist you in planning your holiday.
I booked a holiday yesterday to India for Dec 2027. Claire had arranged to ring me at 8am in the hope that I would get the seats we prefer .
A massive thank you to Claire who took all the stress away.
July 3, 2026
Reply from Hays Travel - Bolton
Thank you so much for your wonderful feedback! We are so pleased to hear that our team went above and beyond to assist you with your holiday plans. We truly appreciate your kind words and look forward to helping you with future travels.
Very good experience
July 2, 2026
Reply from Hays Travel - Bolton
Thank you so much for your kind words.
Talia was so helpful and was very…
Talia was so helpful and was very informative about excursions that where available
July 2, 2026
Reply from Hays Travel - Bolton
Thank you for your kind words! We're so pleased to hear that our team member was able to provide such helpful and informative assistance regarding available excursions.
Gemma is always helpful
Gemma is always helpful
Very polite and respectful
Always gives us time to assess the options she has researched
Hays travel is where we go to for overseas holidays
But we now realise ( having booked 2 uk holidays with them ) that we can approach them with any ideas we come up with
June 30, 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with our team and appreciate your continued loyalty for both overseas and UK holidays.
I would recommend Hays Travel to anyone…
I emailed in my requirements to Hays travel in Bolton. Within 15 minutes Brandon had emailed back with 3 different options. I had to think about it overnight. I went with the option that had direct flight. I rang Brandon back the following morning and he booked it for me. Followed by confirmation of my flights and hotel reservations.
I would recommend Hays Travel.
June 10, 2026
Reply from Hays Travel - Bolton
We're so happy to hear about your positive experience with us! We appreciate you sharing your feedback and recommending our services. We look forward to assisting you again.
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