Sarah - As always the personal touch. Aware of our preferences. Already done some background research before we came in so booking process smooth and efficient and above all else friendly. Gillian
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See what reviewers are saying
We had booked a holiday to Sri Lanka and Claire sorted out all the flights hotels for our big group proficiently. We had asked her to look out for another cheap holiday. Once found she contacted us st... See more
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Wonderful being able to sit down with travel agent face to face and not just a voice at the end of a telephone and discuss what our requirements are for our next holiday This company could not have b... See more
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Advisers were very helpful with the booking process for my Alaska cruise. They contacted the cruise line directly and sorted out the cabin I wanted. They seemed very knowledgeable and kept me updated... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
St Andrews Court, BL1 1LD, Bolton, United Kingdom
- 01204 397367
4.9
Excellent
955 reviews
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Always very helpful and friendly.
May 31, 2026
Reply from Hays Travel - Bolton
Thank you for your lovely feedback, Glad we could get you sorted and we hope you have a great holiday:)
Reply from Hays Travel - Bolton
We are so pleased you found our staff excellent. Thank you for your kind words and positive feedback.
The personal service where the staff…
The personal service where the staff are prepar3d to spend time and help .
May 31, 2026
Reply from Hays Travel - Bolton
We're glad you enjoyed your experience. We appreciate your kind words about our staff.
Gemma was a star booking was easy no…
Gemma was a star booking was easy no messing we will be back soon to maybe book another holiday
May 22, 2026
Reply from Hays Travel - Bolton
Thank you so much for your kind words. We are glad Gemma got you all sorted and hopefully we will see you soon to book your next one :)
Everything was expertly explained and…
Everything was expertly explained and carried out without any fuss. I had a location and an hotel already in mind so the booking was arranged at a slightly lower price than previous quotes. Beth any also helped me arrange travel insurance. All good .
May 27, 2026
Reply from Hays Travel - Bolton
We're so pleased to hear everything was expertly explained and carried out smoothly, especially securing a better price and assisting with travel insurance. Thank you for your kind words!
Always a pleasure when I book with hays…
Always a pleasure when I book with hays travel such a brilliant service wouldn't book with anyone else
May 23, 2026
Reply from Hays Travel - Bolton
Thank you for you lovely words and for choosing to book again with us. We're glad to hear you received such brilliant service and we hope you have an amazing holiday!
Claire was very helpful at the Bolton…
Claire was very helpful at the Bolton branch. We are very grateful for the personal, stress free services by Hayes. It's great to have a real and helpful person to complete the process on our behalf.
Thank you
May 24, 2026
Reply from Hays Travel - Bolton
Hi thank you so much for your lovely feedback, really is appreciated.
Very helpful with the booking
9Very helpful with the booking. Explained everything to me in detail.
May 24, 2026
Reply from Hays Travel - Bolton
Thank you for your lovely feedback. We're glad to hear that you found the booking process so easy and we hope you have a lovely holiday
Friendly efficient service all aspects…
Friendly efficient service all aspects of holiday explained thoroughly.!
May 23, 2026
Reply from Hays Travel - Bolton
We are so glad Gemma managed to get your holiday booked, thank you so much for your lovely comments.
The young lady was very helpful and she…
The young lady was very helpful and she found us the holiday that we wanted
May 22, 2026
Reply from Hays Travel - Bolton
So glad Sarah managed to find your perfect holiday, have a lovely time.
Fantastic service
Fantastic service I walked in told them exactly what I wanted and they tailored it there and then with no sales pressure at all
May 22, 2026
Reply from Hays Travel - Bolton
We are so pleased to hear we could tailor exactly what you wanted without any pressure. You are all going to have a fab time together and we cant wait to see the pics of the wedding xx
Another Cruise Booked
We’ve now booked four cruises through Hays Travel and Sarah, and every experience has been an absolute pleasure from start to finish.
We had several different dates throughout the year that we wanted to explore, and Sarah made the whole process incredibly easy. She clearly explained all the available options, with pricing structured transparently so we could easily compare what worked best for us. This included flights, transfers, the cruise itself, and any additional stay-overs where required.
Overall, a very smooth and professional experience every time. Our go-to company and cruise representative without hesitation.
May 22, 2026
Reply from Hays Travel - Bolton
Thank you so much for your lovely feedback and for choosing to book again with us. We're glad to hear that Sarah has been so helpful in getting your cruises booked for you and that she made the whole process so easy to book.
We hope you have some amazing holidays! And we look forward to booking your next one
Booking a cruise holiday
Gemma rang me to help me book a cruise holiday we had discussed a couple of weeks earlier. She was very informative and helpful helping me choose a cabin. Everything was taken care of swiftly and easily. I would never think of booking a holiday with any other company. All the staff at Hays in Bolton are friendly and knowledgeable
May 19, 2026
Reply from Hays Travel - Bolton
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and that we could make your cruise booking so easy. We appreciate your loyalty!
Excellent staff always willing to help…
Excellent staff always willing to help and get u the holiday for the cheapest price
May 20, 2026
Reply from Hays Travel - Bolton
Thank you for your kind words! We are so pleased we could help you find a great holiday.
The proffessioalis
The proffessioalis, organistional skills.She was also really helpful and listened to what we wanted for our holiday.
May 20, 2026
Reply from Hays Travel - Bolton
We are so pleased to hear our team's professionalism and organizational skills helped create your ideal holiday. Thank you for your kind words.
Very efficient and knowledgeable staff
May 20, 2026
Reply from Hays Travel - Bolton
Thank you so much for your feedback. We are glad we got you sorted again. Thank you also for continuing to book with us :)
Good experience
Good experience - the agent was extremely knowledgeable on various resorts and hotels helped to tailor a holiday to our specific requirements.
May 16, 2026
Reply from Hays Travel - Bolton
Thank you for your kind words. We are glad Claire got you all sorted and could help you with her great knowledge :)
Fantastic Experience
I was totally grateful for all the help and support I received from Vanessa! She made sure that our holiday was booked at the same time as our friends. Vanessa made sure we were on the same deck and even got us on the same table in the dining room.
May 9, 2026
Reply from Hays Travel - Bolton
Thank you for your feedback. We hope you have a lovely holiday!
Talia was very attentive
Talia was very attentive. She gave us good options and time to decide.
May 13, 2026
Reply from Hays Travel - Bolton
Thank you for booking again with us! We are glad Talia got you all sorted. :)
Talia is lovely second time I have…
Talia is lovely second time I have booked with her. Found me the best price at our favourite place
May 13, 2026
Reply from Hays Travel - Bolton
We're happy to hear that Talia found you the best price at your favorite place. We appreciate you booking with us a second time :)
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