I've used Hays for my last 3 trips, primarily because off the staff,they just put it all together for you (simply) & it is because off the staff that I will continue to use Hays Travel,big thumbs up... See more
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What made our experience great was that Rosie has returned from maternity leave, she understands her clientele a lot more than some of her peers. Last year whilst she was away our two cruise finalis... See more
Company replied
We always book with our local Hayes Travel and we are always very happy with it. Our holiday, this time, was arranged by Lilly, who was very helpful, professional and a pleasure to meet. We will certa... See more
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Rosie at Boscombe branch was very bright, cheerful and helpful. She arranged a holiday for us last year to Ibiza - somewhere none of us thought we wanted to visit! However, she was right and it was g... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
624 Christchurch Road, BH1 4BP, Boscombe, United Kingdom
- 01202 232081
4.9
Excellent
365 reviews
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I've used Hays for my last 3 trips
I've used Hays for my last 3 trips, primarily because off the staff,they just put it all together for you (simply) & it is because off the staff that I will continue to use Hays Travel,big thumbs up too Lucas.
May 16, 2026
Reply from Hays Travel - Boscombe
Thank you for your lovely review and kind comments!
I really appreciate your positive feedback and so glad you were happy with Lukas's service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Boscombe.
Thanks for booking the Hays Way!
Best Wishes
Rosie - Branch Manager, Hays Travel Boscombe
Teshany was great and helped make the…
Teshany was great and helped make the whole booking experience smooth
May 1, 2026
Reply from Hays Travel - Boscombe
Thank you for your lovely review. We hope you have a lovely holiday.
Best wishes
Rosie
Great experience
The two lady's that was involved booking my holiday were very friendly helpful and professional
May 9, 2026
Reply from Hays Travel - Boscombe
Thank you so much for your review Mr.Quick, it was a pleasure helping and we hope you have an amazing time away! Best wishes, Teshany & Jade
We were very pleased with the efficient…
We were very pleased with the efficient service we received in the booking of our cruise.
April 28, 2026
Reply from Hays Travel - Boscombe
Thank you for your lovely review. It is always so lovely to see you both in store!
Best wishes
Rosie
The staff at Hays Boscombe Branch are…
The staff at Hays Boscombe Branch are extremely knowledgeable and we are never disappointed with the service we get, thank you for your assistance in booking a Marella Christmas Cruise for later on this year.
April 28, 2026
Reply from Hays Travel - Boscombe
Thank you for your kind review. It is always so lovely to see you both in store!
Best wishes
Rosie
The young lady teshaney was very polite…
The young lady teshaney was very polite and good at her job .
April 22, 2026
Reply from Hays Travel - Boscombe
Thank you for your lovely review. We hope you have a lovely holiday.
Best wishes
Rosie
Thank you Rosie for returning
What made our experience great was that Rosie has returned from maternity leave, she understands her clientele a lot more than some of her peers.
Last year whilst she was away our two cruise finalisation was awful, therefore for this year, my instruction to my domestic manager was that if Rosie was not in the branch, then do not bother, as I could not go through that disorganisation again.
Thankfully Rosie was in branch and we are booked up with our cruise.
April 13, 2026
Reply from Hays Travel - Boscombe
Thank you for taking the time to send over this wonderful review about Rosie. I am sorry to hear you had some bad experiences in the past. Pleased to read though that Rosie got you booked and you are set for your next adventure. Thank you Jade
My Holiday that I had booked some time…
My Holiday that I had booked some time ago though Hays that I was so looking forward to was cancelled by coach company .
when I went in to Hays to try too get another Holiday
all the staff who helped me find another one ,were
so lovely to me and did all they could ,and found me
the perfect replacement . I was so happy.
So a huge thank you to them all over the last week
I have always had the same service when I booked with them before too.
March 17, 2026
Reply from Hays Travel - Boscombe
Thank you very much for your review! We are always happy to help and make sure you get the best out of your booking and holidays with us. Many thanks, Megan
Very friendly staff.
March 15, 2026
Reply from Hays Travel - Boscombe
Thank you for your lovely review Philip. Many thanks, Megan
Best place ever
The Lady we booked with very knowledgeable and helped with every request we had. Looking forward to already to go on this holiday. I booking with Hays for over 7 years and love the hassle free holiday.
March 4, 2026
Reply from Hays Travel - Boscombe
Thank you very much for your lovely review! Many thanks, Lilly
The Lady was very helpful and searched…
The Lady was very helpful and searched for flights that may suit me, and found just what I wanted, I will always use this travel agency always finds me the best deal.
February 11, 2026
Reply from Hays Travel - Boscombe
Thank you very much for your kind review Mr Ellis! Many thanks, Megan
Megan was very helpful and very…
Megan was very helpful and very understanding well done keep the good work up we will definitely book with Megan again
February 25, 2026
Reply from Hays Travel - Boscombe
Thank you ever so much for your kind feedback! We really appreciate it. Many thanks, Megan
Reply from Hays Travel - Boscombe
Thank you for your lovely review. We appreciate your feedback. See you soon :)
Lilly
Provides a very good service friendly…
Provides a very good service friendly staff , allways happy to help, I have use hays travel for some time, I always happy with they service they provide.
February 18, 2026
Reply from Hays Travel - Boscombe
Thank you so much for your kind review. We really appreciate your feedback and look forward to welcoming you back soon! Lilly
Hays-Always a Reliable, Efficient, Friendly Service
Megan booked our cruise quickly and efficiently with the minimum of fuss, ensuring all of our requirements were met.
February 6, 2026
Reply from Hays Travel - Boscombe
Thank you very much for your kind review Mr Dunkin! Many thanks, Megan
Reply from Hays Travel - Boscombe
Thank you for your review Wendy, we really appreciate the feedback. Many thanks, Megan
Very happy
Lily helped me so much with everything I'm definitely be booking with hays again
February 6, 2026
Reply from Hays Travel - Boscombe
Thank you so much for your review David. I really appreciate your feedback. Many thanks, Lilly
Absolutely amazing experience booking…
Absolutely amazing experience booking with Hays Travel Boscombe. So effortless and easy. Will be back for all our holidays. Thank you team Boscombe
January 30, 2026
Reply from Hays Travel - Boscombe
Thank you so much for your Review, Megan
We always book with our local Hayes…
We always book with our local Hayes Travel and we are always very happy with it. Our holiday, this time, was arranged by Lilly, who was very helpful, professional and a pleasure to meet. We will certainly be popping in to our local branch again soon.
February 3, 2026
Reply from Hays Travel - Boscombe
Thank you for such a lovely review. I really enjoyed helping to arrange your holiday and I’m so glad you were happy with the service. I look forward to welcoming you back into the branch again soon.
Lilly
Lilly was very helpful
Lilly was very helpful. I feel she has great customer service. She was polite and very cheerful and I felt very comfortable booking my holiday with her.
January 27, 2026
Reply from Hays Travel - Boscombe
Thank you for your kind words and review! It was a pleasure booking your holiday.
Lilly
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