I was trying to find the perfect cruise and I was having trouble sorting it out. Carol rang me and even though it took her three hours to find the perfect one for me, she persisted until she found one... See more
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We had a little hiccup with our holiday booked through you with Easyjet. We had to completely change our holiday due to being disappointed with Easyjet customer service however your staff at the Bosco... See more
Company replied
I want to thank Teshany for sorting our holiday very quickly. She was really good at finding the holiday place we asked for, To tie up with my daughter inlaw holiday, So the last minute we are all t... See more
Company replied
Visited Rosie in Boscombe branch , to book a cruise and as always she was very helpful and friendly and makes it feel more like visiting a friend then going to a book a holiday .. really can’t recomme... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
624 Christchurch Road, BH1 4BP, Boscombe, United Kingdom
- 01202 232081
4.9
Excellent
382 reviews
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We deal with the Boscombe branch and…
We deal with the Boscombe branch and unless we specify when we book it onboard, it automatically goes to Head Office in Sunderland so our local branch knows nothing about our booking.
August 24, 2025
Reply from Hays Travel - Boscombe
Thank you for your feedback. Unless it's specifically requested at the time of booking onboard, the reservation is automatically assigned to Head Office in Sunderland, which unfortunately means we don’t receive the booking details here at the Boscombe branch.
If you’d like us to manage your booking here in the future, just let the team onboard know to allocate it to the Boscombe branch when confirming your reservation. That way, we can continue to support you directly.
Lily was amazing at supporting me plan…
Lily was amazing at supporting me plan my sons honeymoon. She looked at lots of options and even managed to get me a discount. Her patience and enthusiasm was great.
August 30, 2025
Reply from Hays Travel - Boscombe
Thank you so much for your lovely review! I’m so pleased to hear that I could help you plan your son’s honeymoon! It was an absolute pleasure assisting you, and I’m glad I could secure a discount to make the experience even better!
I really appreciate your kind words about my patience and enthusiasm—it’s always my goal to make the planning process as smooth and enjoyable as possible for my clients.
If there’s anything else you need or if you have future travel plans, please don’t hesitate to get in touch. I’d be more than happy to assist again!
Thank you once again,
Lilly
Amazing Service
Lilly and Jade were so helpful finding out the information needed and they made the booking so simple.
It was so nice to be remembered as a returning customer and treated special as I did the time before that why we returned. No doubt we will return again
August 27, 2025
Reply from Hays Travel - Boscombe
Thank you so much for your kind words! We're absolutely delighted to hear that you had such a positive experience with us again.
It was our pleasure to assist you, and it truly means a lot to us that you returned!
We’re so pleased you found the booking process smooth and straightforward.
Many Thanks, Lilly :)
Feedback for Boscombe Hayes
Sharon was knowledgeable about the area we were looking at. She was very helpful and full of information while not being pushy. I would happily book a holiday through her again.
August 13, 2025
Reply from Hays Travel - Boscombe
Thank you so much for your kind words and for taking the time to share your experience with us on TripAdvisor! We're thrilled to hear that you had good service from our attentive staff, it’s always rewarding to know we’ve hit the mark. We truly appreciate your support and hope to welcome you back again soon!
Warm regards, Sharon
[Your Name / Team Name]
[Your Business Name]
It was simple and direct
August 12, 2025
Reply from Hays Travel - Boscombe
Thank you for your review! I hope you have a lovely time away. Thanks, Lilly
The assistant ound the adverted Daily…
The assistant ound the adverted Daily Telegraph advert with the P&O 7 day cruise to the Caribbean on the system and got us all booked in no time 🙃 Great
July 30, 2025
Reply from Hays Travel - Boscombe
Thank you for your kind comments!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely cruise!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Boscombe.
Thanks for booking the Hays Way!
Best Wishes
Rosie - Branch Manager, Hays Travel Boscombe
The agent has been very helpful with…
The agent has been very helpful with advise, knowledge through the booking stage and has called several times with progress updates.
July 31, 2025
Reply from Hays Travel - Boscombe
Thank you for your kind comments!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely holiday!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Boscombe.
Thanks for booking the Hays Way!
Best Wishes
Rosie - Branch Manager, Hays Travel Boscombe
The travel agent was very helpful and…
The travel agent was very helpful and extremely friendly
July 20, 2025
Reply from Hays Travel - Boscombe
Thank you so much for your lovely words! We hope you have a fantastic holiday!
Best wishes
Rosie - Branch Manager, Hays Travel Boscombe
Polite and very helpful
June 29, 2025
Reply from Hays Travel - Boscombe
Thank you for your kind review. We hope you have a lovely holiday!
Best wishes
Rosie - Branch Manager, Hays Travel - Boscombe
Hays Travel Boscombe
I’m always made to feel welcome in the Boscombe shop.
And I’m a great believer in supporting local businesses so within a week of us arriving back from Tenerife, I went back to book for 2 weeks next June.
July 3, 2025
Reply from Hays Travel - Boscombe
Thank you so much for taking the time to write such a lovely review! It was my pleasure and I'm so glad you loved Tenerife!
Very happy with my Hayes Travel experience
Courtenay greeted me with a smile, listened and delivered exactly the holiday package I described. I'm very happy with Hayes Travel.
June 27, 2025
Reply from Hays Travel - Boscombe
I'm so happy we were able to find you what you were looking for! It was my pleasure to help :)
I am very happy with the service…
I am very happy with the service provided by Hays Travel, Boscombe. The person, Rosie, I dealt with was very friendly, patient and helpful.
We are looking forward to our holiday in Rhodes. The only negative point at this stage is that we don't know where our rooms are going to be located in the hotel, whether they will be on the ground floor or on a higher floor. Could they be in a noisy part of the building like where the entertainments are going to take place ..
June 20, 2025
Reply from Hays Travel - Boscombe
Thank you for your kind review. I really appreciate your positive feedback and so glad you were happy with my service here in branch. I have made a note on your booking to request a quiet room.
Now you have booked, I hope that you are really looking forward to your lovely holiday to Rhodes!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Boscombe.
Thanks for booking the Hays Way!
Best Wishes
Rosie - Branch Manager, Hays Travel Boscombe
I always use hayes boscombe
I always use hayes boscombe , all staff are fantastic, helpful, but Rosie is the lady ( my favourite) that I always go to . So so helpful and friendly.
June 20, 2025
Reply from Hays Travel - Boscombe
Thank you for your very kind review. It is always so lovely to see you in branch.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Boscombe.
I hope you have a fantastic holiday, and will look forward to hearing all about it when you return.
Best Wishes
Rosie - Branch Manager, Hays Travel Boscombe
I found them very helpful
I found them very helpful, the lady who did all the paperwork was amazing
Thank you
Catherine
June 17, 2025
Reply from Hays Travel - Boscombe
Thank you for taking the time to write this lovely words to us. I hope you enjoy your holiday and hope to see you soon :) Thank you , Iuliana
Rosie re River Rhine Cruise
Rosie and the rest of her staff are very professional and friendly. Rosie sorted out my booking quickly and efficiently and even gave me an extra bonus for being a loyal customer. Any questions raised was sorted out in no time. Once again many thanks
May 28, 2025
Reply from Hays Travel - Boscombe
Thank you for your kind review, it is always so lovely to see you both in store! Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Boscombe.
We can't wait to hear all about your cruise!
Best wishes
Rosie - Branch Manager, Hays Travel Boscombe
This holiday I'm going on in July …
This holiday I'm going on in July means a lot to me as iv not seen my brother in over 9 years and since then the loss of my husband so iv not been able to go for a holiday as iv been to scared to go being on my own
And the staff have been great going through the information and helping me
And I'm so looking forward to the holl
I will be nervous at the airport as it be so busy
But I'm going to do it
Thank you boscome team for your help
May 16, 2025
Reply from Hays Travel - Boscombe
Thank you for your kind review. I'm so pleased that Courtney was able to help you get booked to see your brother — I'm sure it will be a wonderful visit
Kind regards,
Lilly
Reply from Hays Travel - Boscombe
Thank you so much for taking the time to write such a lovely review! It was pleasure to help you- Courtney :)
Holiday for next year.
I have always used hays travel Boscombe to book my holidays. Iuliona was excellent at helping me find a holiday for me and my family for next year. She done everything for me, explaining everything, even doing my travel insurance over the phone. Could not of asked for a better staff member to help me highly recommend her. Thank you Iuliona.
May 9, 2025
Reply from Hays Travel - Boscombe
Thank you for your lovely review! I am so pleased I was able to get this booked for you efficiently. It was lovely to meet you. Hope to see you soon into our branch. Best wishes, Iuliana
They were fantastic....Helpful .
They were fantastic....Helpful ....and made me happy. They are wonderful staff.
I love them and so should you
Mike
May 3, 2025
Reply from Hays Travel - Boscombe
Thank you for your kind review! I am so glad we were able to help you with your holiday. It's always a pleasure to see you. Lilly :)
A great experience
I went to Hayes Travel in New Milton to ask about a last minute holiday and if they could help me. The member of staff was very rude and unhelpful. She told me to go online and wouldn't help.
As I was in Boscombe I thought I would try Hayes travel again and see if I would get the same response.
This time the staff member Rosie was very pleasant and helpful.
I ended up sending more than I had planned but I didn't mind as Rosie organized a great trip to New York and a cruise home.
Rosie was very polite, helpful, friendly and knowledgeable.
The other members of staff in that shop were also very friendly and courteous.
I am looking forward to my holiday as I have always wanted to go to New York.
A big thank you to your staff in the Boscombe store.
April 24, 2025
Reply from Hays Travel - Boscombe
Thank you so much for taking the time to write such a lovely review! I really appreciate this and it was my pleasure to help you organize your holiday to New York. You're welcome and thank you for booking with us! :)
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