Hays Travel - Bradway Reviews 

768
TrustScore 5 out of 5

4.9

304 Twentywell Lane, S17 4QH Bradway, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lovely helpful staff After looking online for weeks on end they made booking our holiday easy

Company replied

Rated 5 out of 5 stars

As always Nicola and all the girls are very friendly and professional in helping us book our holidays. We always feel Nicola goes over and above in getting us the best deal she can and for that we a... See more

Company replied

Rated 5 out of 5 stars

Where do I start, recently booked our honeymoon with Nicola at Hays. Nicola went above and beyond our expectations, very attentive and made the experience feel special to say it was all done via... See more

Company replied

Rated 5 out of 5 stars

The travel agent Sue was very knowledgeable and gave great advice about things we hadn't thought about. We also upgraded because it gave us more benefits for not much more money. Sue was very patien... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 304 Twentywell Lane, S17 4QH, Bradway, United Kingdom

  • 01144075195

4.9

Excellent

TrustScore 5 out of 5

768 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(768)

126,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As ever exceptional

As ever polite, helpful and positive, Congratulations to all your exceptional staff at Twentywell Lane Sheffield

January 22, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thank you for your kind review

Rated 5 out of 5 stars

Sandra was lovely and very…

Sandra was lovely and very knowledgeable about the possible holiday destinations we were looking at. Booked our summer holiday for this year and would definitely go back again when looking to book.

January 11, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thankyou for your lovely review.The Bradway Team!

Rated 5 out of 5 stars

Friendly

Friendly, and efficient advice.

January 11, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thank you so much for your kind review!

Rated 5 out of 5 stars

Super friendly

Super friendly from the moment you walk in, greeted very warmly.
Great advice too

January 7, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thank you so much for your kind review.

Rated 5 out of 5 stars

Summer hols

Ruby the consultant who we were dealing with was very helpful with our needs our dates she gave us a few holidays to chose from,we decided on one to Spain that matched our requests It was a very relaxed experience the young lady knew what she was doing we appreciated her time views advice a very positive experience.

January 6, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thankyou for your lovely review. The Bradway Team!

Rated 5 out of 5 stars

Well organised sales rep knew exactly…

Well organised sales rep knew exactly where to find what we wanted and gave us several other options as well just incase. Booked quickly as well.

January 5, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thank-you for your kind review .

Rated 5 out of 5 stars

Majorca holiday booking

Ruby was excellent. Very knowledgable and friendly. Booking was a great experience from the hotel to airport parking and holiday insurance. Thank you.

January 4, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thankyou for your lovely review. The Bradway Team!

Rated 5 out of 5 stars

Easy

Easy, helpful, looked after us

January 4, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thankyou for your lovely review! Bradway Team.

Rated 5 out of 5 stars

Sandra at Hays Travel

Sandra at Hays Travel , Bradway, Sheffield has totally looked after us and didn't give up until she'd found just what we wanted. Excellent service.

January 3, 2026
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thank-you for your kind review .

Rated 5 out of 5 stars

Great Friendly Service

Sandra went out of her way to understand my requirements and create the bespoke trip I enquired about. Great service. Thank you!

December 19, 2025
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thank you for your lovely review! Bradway team.

Rated 5 out of 5 stars

Hays Travel, Bradway. Sheffield

Very friendly and approachable staff. We didn’t feel rushed at any stage, happy to go through every little detail and answer our question. We also felt under no pressure to commit to anything. Would recommend and will definitely be using again.

December 17, 2025
Hays Travel - Bradway logo

Reply from Hays Travel - Bradway

Thank you for your lovely review. Bradway Team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look