Hays Travel - Bradway Reviews 

768
TrustScore 5 out of 5

4.9

304 Twentywell Lane, S17 4QH Bradway, GB


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Rated 5 out of 5 stars

Lovely helpful staff After looking online for weeks on end they made booking our holiday easy

Company replied

Rated 5 out of 5 stars

As always Nicola and all the girls are very friendly and professional in helping us book our holidays. We always feel Nicola goes over and above in getting us the best deal she can and for that we a... See more

Company replied

Rated 5 out of 5 stars

Where do I start, recently booked our honeymoon with Nicola at Hays. Nicola went above and beyond our expectations, very attentive and made the experience feel special to say it was all done via... See more

Company replied

Rated 5 out of 5 stars

The travel agent Sue was very knowledgeable and gave great advice about things we hadn't thought about. We also upgraded because it gave us more benefits for not much more money. Sue was very patien... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 304 Twentywell Lane, S17 4QH, Bradway, United Kingdom

  • 01144075195

4.9

Excellent

TrustScore 5 out of 5

768 reviews

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4.9

All reviews

(768)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful wanted advice about…

Really helpful wanted advice about Paris taking my daughter in June. Chloe search for accommodation for me near all the sites very friendly and helpful members of your staff highly recommended to anyone else thank you 😊

February 1, 2026
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Reply from Hays Travel - Bradway

Thank you for your kind comments. Chloe.

Rated 5 out of 5 stars

All the staff was very friendly when we…

All the staff was very friendly when we stepped through the door, RUBY who served us was very polite and helpful, will definitely use hays travel in the future.

January 29, 2026
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Reply from Hays Travel - Bradway

Thank you for your kind review

Rated 3 out of 5 stars

I found it difficult to concentrate as…

I found it difficult to concentrate as another client was talking really loudly on the adjacent desk with another agent.

February 4, 2026
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Reply from Hays Travel - Bradway

So sorry you were not able to concentrate on this occassion but unfortunately we are a very small and busy branch. I really hope this is not a reflection on my personal service.

Rated 5 out of 5 stars

Ruby at Bradway helped me with my…

Ruby at Bradway helped me with my holiday booking to Gran Canaria - Puerto Mogan - as always a friendly face and very knowledgeable. So all booked now and looking forward to our holiday.

February 4, 2026
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Reply from Hays Travel - Bradway

Thanks so much for your lovely review. Ruby

Rated 5 out of 5 stars

Our agent was so helpful

Our agent was so helpful . She shared her knowledge and expertise and helped us find the ideal holiday ( a river cruise) with all the extras at a price far less than we had initially totalled when we had tried independently.

February 3, 2026
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Reply from Hays Travel - Bradway

Thank you for your lovely review! The Bradway Team.

Rated 5 out of 5 stars

Exceptional support from staff all the way.

Have used Hays for a number of years and always get the five star treatment, the staff always seem to find us the holiday we need at the best price and the knowledge of the staff is excellent, particularly Nicola at the branch we go to. Wouldnt go anywhere else.

January 31, 2026
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Reply from Hays Travel - Bradway

Thank you for your lovely review! The Bradway Team.

Rated 5 out of 5 stars

Pleasant chat

Ruby was very genuine and easy to talk to, patient and helpful

January 31, 2026
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Reply from Hays Travel - Bradway

Thank you for your lovely review! The Bradway Team.

Rated 5 out of 5 stars

Great friendly service

All the staff are great, really friendly and good at what they do.

They spend as much time as needed to thoroughly check out all options for the perfect holiday for you.

It’s never a rushed experience.

Any holiday extras you may need are gone through too.

All the staff offer a very thorough experience.

They also follow up after the booking to check you’ve got everything you need for the holiday sorted & organised.

January 25, 2026
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Reply from Hays Travel - Bradway

Thank you for your kind review

Rated 5 out of 5 stars

Lovely group of staff

Always friendly, efficient and knowledgable, answering any questions we had.

January 21, 2026
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Reply from Hays Travel - Bradway

Thank you for your kind review

Rated 5 out of 5 stars

Holidays

As always staff so very helpful

January 20, 2026
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Reply from Hays Travel - Bradway

Thank you for your lovely review! The Bradway Team.

Rated 5 out of 5 stars

Due to illness I did my booking over…

Due to illness I did my booking over the phone. I was booking to go back to the same hotel I had recently stayed in. They sent me dates and prices and times of flights from 2 different airports. I was then able to book my holiday and pay my deposit over the phone. I was sent my details via email. This is a wonderful service. Thank you

January 7, 2026
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Reply from Hays Travel - Bradway

Thank you for your lovely review! The Bradway Team.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Very good at showing us options for flights and accommodation, which enabled us to book our holiday.

January 15, 2026
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Reply from Hays Travel - Bradway

Thank you for your kinmd review

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