Hays Travel - Bradway Reviews 

768
TrustScore 5 out of 5

4.9

304 Twentywell Lane, S17 4QH Bradway, GB


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Rated 5 out of 5 stars

Lovely helpful staff After looking online for weeks on end they made booking our holiday easy

Company replied

Rated 5 out of 5 stars

As always Nicola and all the girls are very friendly and professional in helping us book our holidays. We always feel Nicola goes over and above in getting us the best deal she can and for that we a... See more

Company replied

Rated 5 out of 5 stars

Where do I start, recently booked our honeymoon with Nicola at Hays. Nicola went above and beyond our expectations, very attentive and made the experience feel special to say it was all done via... See more

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Rated 5 out of 5 stars

The travel agent Sue was very knowledgeable and gave great advice about things we hadn't thought about. We also upgraded because it gave us more benefits for not much more money. Sue was very patien... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 304 Twentywell Lane, S17 4QH, Bradway, United Kingdom

  • 01144075195

4.9

Excellent

TrustScore 5 out of 5

768 reviews

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4.9

All reviews

(768)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Another holiday booked with Hays…

Another holiday booked with Hays Travel, as always, excellent service. Acting on my earlier enquiry re Edinburgh Tattoo, once the details were released, Hays was on the ball and followed up my request, this Scotland event is now booked 👍👍

October 11, 2025
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Reply from Hays Travel - Bradway

Thank-you so much for your kind review always a pleasure .

Rated 5 out of 5 stars

Would definitely recommend trying Hays

Sandra was an excellent adviser. She carefully paid attention to the holiday features I wanted and didn't overwhelm me with loads of options all at once. She was patient and adapted her searches as I clarified the detail of what I wanted. She was quick to reply to emails and never put any pressure on me.

October 1, 2025
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Reply from Hays Travel - Bradway

Thank you for your kind review, it was a pleasure

Rated 5 out of 5 stars

I can’t praise the staff in this branch…

I can’t praise the staff in this branch enough. I am always given great customer service and Sandra really helped with this particular holiday.

September 28, 2025
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Reply from Hays Travel - Bradway

Thank you so much for your kind review

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly and very helpful staff.

September 27, 2025
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Reply from Hays Travel - Bradway

Thankyou for your lovely review! Bradway team.

Rated 5 out of 5 stars

good service

the service we received was out standing

September 16, 2025
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Reply from Hays Travel - Bradway

Thank you for your lovely review.

Rated 5 out of 5 stars

Booked by my friend

My friend physically booked the holiday, but the communication during the process with me, stuck at home recovering from surgery was great

September 18, 2025
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Reply from Hays Travel - Bradway

Thank you for your kind comments we wish you a speedy recovery .

Rated 5 out of 5 stars

It w2026summer holiday.as another good experience

It was another good experience, booking our 2026 summer holiday.
The staff are all very experienced and gave advice where required.
We came out with the holiday we wanted and at a price we wanted to pay.
We booked seats at a small cost to sit together.
In 30 minutes we were on our way home with a holiday in the bag .
In 30 minutes we had our holiday in the bag and we're on our way home

September 18, 2025
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Reply from Hays Travel - Bradway

Thank you for your lovely review! Bradway team.

Rated 5 out of 5 stars

Quick

Quick, excellent service

September 17, 2025
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Reply from Hays Travel - Bradway

Thank you for your kind comments.

Rated 5 out of 5 stars

Great advice and guidance throughout

Great advice and guidance throughout. I really felt looked after and heard. My options were explored fully and I was happy with my final purchase.

September 8, 2025
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Reply from Hays Travel - Bradway

Thankyou for your kind review

Rated 5 out of 5 stars

Holiday booking

As usual Nicola was absolutely brilliant at organising and advising me on my holiday travel plans. Would never go anywhere else to book 😁

August 31, 2025
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Reply from Hays Travel - Bradway

Thank you for your kind review.

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