We All visited Kingswood outlet together. Your young Trainee [Catherin] A very pleasant young lady. Not not sure on C or K she was so lovely & helpful.She actually changed our choice of... See more
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Good customer service from Jane who I’ve dealt with before. Willing to go the extra mile as booking not straightforward as it’s accessible cabin and evacuation chair. Not easy to find nowadays . Wi... See more
Company replied
Lydia was very helpful and knowledgeable about the booking of the cruise.She made sure that my booking was linked to my daughters booking made earlier in the week.
Company replied
We visited to book last minute cruise.therep was most helpful In the past we have had trouble choosing our cabin as the cabin details are small in P&O brochures however she took a photo on her mobil... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2B Kings Chase Shopping Centre, BS15 8LP, Bristol Kingswood, United Kingdom
- 01174055603
4.9
Excellent
600 reviews
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Welcoming polite helpful
Welcoming polite helpful
Just what I wanted
Done very quick
Bh
September 2, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for your wonderful feedback! We are so pleased to hear that you found our service welcoming, polite, and helpful, and that everything was done quickly for you.
Reply from Hays Travel - Bristol Kingswood
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive brilliant service from our friendly and helpful staff. We truly appreciate your kind words.
A very pleasant travel agent
Lydia was very helpful and knowledgeable about the booking of the cruise.She made sure that my booking was linked to my daughters booking made earlier in the week.
August 28, 2026
Reply from Hays Travel - Bristol Kingswood
Hi Ruth, Thank you leaving us a lovely review. Hays Travel Bristol Kingswood :)
Lydia was excellent very knowledgeable…
Lydia was excellent very knowledgeable on our holiday destination and extremely helpful with my assistant needs
August 27, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for your wonderful 5-star review! I am so pleased to hear that I was able to help with your holiday plans :)
Reply from Hays Travel - Bristol Kingswood
Thank you for your kind review! We are so pleased to hear that you consistently find our service helpful. We truly appreciate your feedback. :)
Jayne gave good information
August 11, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for your kind words. We are so pleased to hear that you received helpful information. We appreciate you taking the time to share your positive experience with us. :)
Very helpful in sorting out the details…
Very helpful in sorting out the details of the holiday. Good price.
August 18, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for your wonderful feedback! We are so pleased to hear that we were very helpful in sorting out the details of your holiday and that you found a good price.
Amanda was very helpful and…
Amanda was very helpful and knowledgeable, and assisted us in selecting our hotel for our holiday in the Algarve Portugal.
August 18, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for leaving us a lovely review! Amanda
Reply from Hays Travel - Bristol Kingswood
Thank you for your review :)Hays Travel
We All visited Kingswood outlet…
We All visited Kingswood outlet together.
Your young Trainee [Catherin] A very pleasant young lady. Not not sure on C or K she was so lovely & helpful.She actually changed our choice of Villa with some added advice, so please thank her from us. Obviously your manager (Jane) concluded our final booking. With Catherin sat along side.
Your staff are always very helpful with all advice given,
Dates Times Discounts & savings. Etc.
Aways a Lovely welcome smiley cheerful staff.
Thank you so much.
Kevern Yvonne Manning-Shell
Rachel Pollard with Ava & Mae
August 13, 2026
Reply from Hays Travel - Bristol Kingswood
Kevern Manning-Shell,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such a pleasant and helpful experience. We will certainly pass on your kind words to our trainee and manager. We appreciate you highlighting their excellent service and appreciate you choosing to book with us again.
Always a pleasure to book hayes…
Always a pleasure to book hayes kingswood all the ladies know exactly what suits us , very professional
August 11, 2026
Reply from Hays Travel - Bristol Kingswood
Hi Carol, Thank you for leaving us a lovely review! Kind regards, Hays Travel
Booking a holidayThe service and attention we received…
The service and attention we received from Hays was very good.
No complaints.
August 1, 2026
Reply from Hays Travel - Bristol Kingswood
Hi Monica, thank you for leaving us a review. :) Hays Travel Bristol Kingswood
I was so excited for my holidays with…
I was so excited for my holidays with my children. When we arrived at the hotel, I was very shocked and disappointed with the room—very small, bed, and not comfortable. The toilet door was broken, and there was no space to keep our luggage. We asked reception they said I have to blame hey travel they didn't do very well. It's a shame... If I want bigger room they said it would cost more. I regret booking with Hey Travel. Very disappointed.
August 3, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for taking the time to share your experience. I’m genuinely sorry to hear that your holiday didn’t start as you hoped, especially after looking forward to this special time with your children. Your comfort is so important to us, and I completely understand how disappointing this must have felt.
I’ve just emailed you to acknowledge your concerns and let you know that I’ll personally be in touch again once you’re back in the UK so we can go through everything together and work towards a resolution.
Thank you for allowing us the opportunity to put this right.
Reply from Hays Travel - Bristol Kingswood
Thank you for taking the time to leave us a lovely review :) Hays Travel
A fantastic experience, as always.
A fantastic experience with Lydia, so helpful and great at explaining anything we needed to ask.
August 7, 2026
Reply from Hays Travel - Bristol Kingswood
We're so glad to hear you had such a helpful and informative experience with us. We truly appreciate your kind words.
Good customer service from Jane who…
Good customer service from Jane who I’ve dealt with before.
Willing to go the extra mile as booking not straightforward as it’s accessible cabin and evacuation chair.
Not easy to find nowadays .
Will book again with Hays Travel
July 31, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for your wonderful feedback! We are so pleased to hear that our colleague went above and beyond to assist you with your accessible cabin booking. We truly appreciate your kind words and look forward to helping you again.
Jane at the Kingswood branch was very…
Jane at the Kingswood branch was very helpful and informative also she took note that I can’t walk to far and went out of her way to find places that we were interested in so she found hotel that suited her.👍
August 7, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for your wonderful feedback! We are so pleased to hear that your experience was positive and that our colleague was able to find the perfect hotel for you. We appreciate your kind words.
We saw the Manager
We saw the Manager, Jane who has helped us on several occasions to select previous holidays. This time, we had her undivided personalised attention to help select our desired safari holiday for September 2028. We could not fault anything.
August 5, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you received such dedicated attention for your safari holiday. We appreciate your kind words.
i always use hays as i always get…
i always use hays as i always get lovely service always try to help us finding great holiday we have used them 4 times now the girls are great jan
August 5, 2026
Reply from Hays Travel - Bristol Kingswood
Thanks for your lovely review and for booking with us again. Katie
Very helpful and quick replying to me …
Very helpful and quick replying to me , thankyou
August 4, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and that we responded quickly to your needs. Your kind words are greatly appreciated.
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