Hays Travel - Bristol Kingswood Reviews 

611
TrustScore 5 out of 5

4.9

2B Kings Chase Shopping Centre, BS15 8LP Bristol Kingswood, GB


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Rated 5 out of 5 stars

The branch manager Jane is amazing, helpful, so understanding & has so much advice & knowledge she really needs to be given an award for promoting her store in South Glos. Bristol. Well Done Jane.... See more

Company replied

Rated 5 out of 5 stars

We All visited Kingswood outlet together. Your young Trainee [Catherin] A very pleasant young lady. Not not sure on C or K she was so lovely & helpful.She actually changed our choice of... See more

Company replied

Rated 5 out of 5 stars

Even though the shop was very busy, we felt the agent that helped us, was very helpful and patient and took time to find out what we wanted from the holiday and found the right deal for us. Overall... See more

Company replied

Rated 5 out of 5 stars

Good customer service from Jane who I’ve dealt with before. Willing to go the extra mile as booking not straightforward as it’s accessible cabin and evacuation chair. Not easy to find nowadays . Wi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Kings Chase Shopping Centre, BS15 8LP, Bristol Kingswood, United Kingdom

  • 01174055603

4.9

Excellent

TrustScore 5 out of 5

611 reviews

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4.9

All reviews

(611)

121,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Well done everyone at Kingswood Hays

Well done everyone at Kingswood Hays. You are very helpful, and you know a lot about wonderful adventures. Thanks very much

June 10, 2026
Hays Travel - Bristol Kingswood logo

Reply from Hays Travel - Bristol Kingswood

Thanks for a lovely review and for booking with us again. Jane

Rated 5 out of 5 stars

Lydia was amazing very professional and…

Lydia was amazing very professional and helpful. We always go through Hays travel

June 10, 2026
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Reply from Hays Travel - Bristol Kingswood

We're so pleased you had such a positive experience. Thank you for your continued loyalty!

Rated 5 out of 5 stars

Jane the person who helped book our…

Jane the person who helped book our holiday was great. Offered a great choice and had a lot of information. Would definitely use this shop again.

June 9, 2026
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Reply from Hays Travel - Bristol Kingswood

We're so pleased we could offer a great choice and provide helpful information for your holiday. We appreciate your kind words!

Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff
Received good deal

June 6, 2026
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Reply from Hays Travel - Bristol Kingswood

We're delighted you had a great experience and found our team helpful. Thank you for your kind words.

Rated 5 out of 5 stars

Katie and shellie been brilliant…

Katie and shellie been brilliant shelling talked us all thru booking etc lovely friendly staff defo book with hays again 🙂

June 1, 2026
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Reply from Hays Travel - Bristol Kingswood

We're so happy to hear about your excellent experience with our friendly staff. We look forward to helping you again!

Rated 5 out of 5 stars

Great Service Yet Again

Once again a great service. Knowledgeable and friendly. We’ve booked with Hays for years and Jane is always fantastic even when we are usually awkward customers.

May 31, 2026
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Reply from Hays Travel - Bristol Kingswood

Thank you so much for taking the time to submit this review and for your lovely comments. I am glad I could help with your booking. Kind regards Jane :)

Rated 5 out of 5 stars

Great service, definitely recommended x

Shellie and Amanda were so friendly and professional, I gave all the criteria for a group of 10 and I was provided with three options which were perfect. This came back really quickly and it was booked the next day with all confirmation emails. Thank you and I will definately use again and recommend xx

May 23, 2026
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Reply from Hays Travel - Bristol Kingswood

We are so pleased to hear that we could assist you so efficiently with your group booking! We truly appreciate your kind words and look forward to helping you again.

Rated 5 out of 5 stars

Outstanding Team in Kingswood, Bristol

I cannot fault the service that I received from Lydia. What she wasn't sure about, she asked a colleague who was able to support her with the answer. I have found that everyone in Hays, Kingswood are great. They are very attentive to your needs.

I gave Lydia a task and a half to complete and she took on the task with a big smile and said that she would get right on the work and would be contacting me with the results as soon as possible.

Lydia (and her colleagues) are so easy to talk to and very welcoming, big smiles as you walk in, even if they are serving other customers.

I wanted to extend a booking I had made and also wanted to change the flights. It ended up that the package didn't even look the same than the one I had initially booked. I apologised to Lydia for this and she just smiled and said that it wasn't a problem, and that she would deal with it, sort it out for me, and let me know when it was finished.

Then I asked her about another holiday and asked what she knew about it because we were a little reluctant due to the price. It was a beautiful cruise on the Rhine. Lydia had actually been on this cruise and told me a huge amount and answered every question that I put to her; she even showed me some photo's of the cabin because I had asked about size etc. We spoke about the best place to get a cabin, top, middle or bottom. She gave me her suggestion and told me why she had selected it and I accepted it straight away, it made a huge amount of sense.

The service I receive at Hays, Kingswood is always outstanding. It's a very happy workplace, very helpful staff, very cheerful staff. I used to go elsewhere, but wouldn't dream of doing it now. Two of my friends went to Hays because of our glowing report, and they were really pleased with their service.

Keep up the good work team, you are amazing.

May 21, 2026
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Reply from Hays Travel - Bristol Kingswood

Thank you so much for your lovely review! I'm so glad I was able to help with any questions you had, we are so grateful for such lovely, kind customers like yourself! Thank you so much for booking with us again! - Lydia :)

Rated 5 out of 5 stars

The travel agent was very friendly and…

The travel agent was very friendly and knowledgeable. I was very happy with the service I received. Would definitely use Hays again.

May 6, 2026
Hays Travel - Bristol Kingswood logo

Reply from Hays Travel - Bristol Kingswood

Thank you so much for your lovely review! I'm so glad I was able to help! - Lydia :)

Rated 5 out of 5 stars

Short break sorted

Young lady was very helpful and sorted out a short break for me. She was able to offer all that was needed from a travel agent made the experience very enjoyable

May 11, 2026
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Reply from Hays Travel - Bristol Kingswood

Thank you so much for your kind review! I hope you enjoy Rome! - Lydia :)

Rated 5 out of 5 stars

Excellent Service as Always.

Excellent Service as Always.
Lydia was very efficient, helpful and above all understanding of our requirements.

May 11, 2026
Hays Travel - Bristol Kingswood logo

Reply from Hays Travel - Bristol Kingswood

Thank you for you kind review! I glad I was able to help you find the perfect holiday again!! :)

Rated 5 out of 5 stars

Myself and my friend went in to book…

Myself and my friend went in to book some excursions in New York, the lady that helped us was very pleasant and kind. She found all of the excursions we wonted and booked it straight away.

May 10, 2026
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Reply from Hays Travel - Bristol Kingswood

Thank you so much for your kind review! I'm glad we were able to help :)

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