The branch manager Jane is amazing, helpful, so understanding & has so much advice & knowledge she really needs to be given an award for promoting her store in South Glos. Bristol. Well Done Jane.... See more
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See what reviewers are saying
We All visited Kingswood outlet together. Your young Trainee [Catherin] A very pleasant young lady. Not not sure on C or K she was so lovely & helpful.She actually changed our choice of... See more
Company replied
Even though the shop was very busy, we felt the agent that helped us, was very helpful and patient and took time to find out what we wanted from the holiday and found the right deal for us. Overall... See more
Company replied
Good customer service from Jane who I’ve dealt with before. Willing to go the extra mile as booking not straightforward as it’s accessible cabin and evacuation chair. Not easy to find nowadays . Wi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2B Kings Chase Shopping Centre, BS15 8LP, Bristol Kingswood, United Kingdom
- 01174055603
4.9
Excellent
612 reviews
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A great customer service.
We were not completely sure what holiday we needed but a great consultations with your lovely staff member and a perfect holiday was booked.
August 20, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for the lovely feedback. I am glad we could help.
Reply from Hays Travel - Bristol Kingswood
Thanks for your lovely comments. Have a great time. Shellie
Extras were no problem
All went well and were able to get all the changes to the we wanted, with no fuss
July 28, 2025
Reply from Hays Travel - Bristol Kingswood
Thanks for your comments. It was no problem with the changes to get exactly what you wanted. Lydia
Jane was very helpful and professional
Jane was very helpful and professional. We ended up spending a lot more than we intended. However She helped us a lot and we are very happy.
August 24, 2025
Reply from Hays Travel - Bristol Kingswood
Hi, Thank you for booking with us again. I am glad you are happy with the cruise you have booked. Jane
First time using Hays Travel in…
First time using Hays Travel in Kingswood. Lydia was very welcoming and helpful. Will definitely be back to book my next holiday.
August 23, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your lovely review! I'm glad we got everything sorted for you! :)
Reply from Hays Travel - Bristol Kingswood
Thanks for booking and the great review! :) - Jane
Nice experience
Lydia was very knowledgeable and helpful, Booking completed very quickly
August 3, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely feedback and taking the time to leave us a review. Hays Travel
5 star staff ✨️
Jane in the Kingswood office was excellent the only small criticism is that she was supposed to email visa details ,still waiting. Have to upgrade to 5 star Jane did send email my phone playing up and thanks to the rest of the girl's in Kingswood office forcing to sort my phone went beyond and above thanks everyone 😀
July 29, 2025
Reply from Hays Travel - Bristol Kingswood
Hi Dennis, I really appreciate you updating your review and thank you for your lovely comments. Kind regards, Jane :)
Lydiabranch was…
Lydia at the kingswood branch was extremely helpful we found the right holiday
July 23, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your kind review! I'm glad we were able to get a lovely cruise booked! :)
We visited to book last minute…cruise
We visited to book last minute cruise.therep was most helpful In the past we have had trouble choosing our cabin as the cabin details are small in P&O brochures however she took a photo on her mobile phone then enlarged it.
She was unable to complete our check-in however she did it after we left and we were able to pick up boarding passes and luggage labels later
July 27, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your lovely review! I'm so glad we could help :)
very helpfull and very pleasant
July 17, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for taking the time to leave a review and for booking with us :) Katie
The service in your Kingswood branch…
The service in your Kingswood branch was excellent Jane who looked after us was very helpful and informative we came away more than satisfied with the service
July 22, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you so much for taking the time to submit this review and for your lovely comments. I am glad I could help. Kind regards, Jane
Great Experience
Jane was great, gave us lots advice and choice's and was an easy process and good experience all round. Would definitely book through Hays again. Took all the stress out of doing it ourselves and booking things separately, as we had everything included.
July 19, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your lovely comments and for taking the time to submit this review. Kind regards, Jane
Great service
Great service, Katie was very helpful and provide all the information we needed.
July 18, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for booking with us, and your lovely feedback! Hays Travel
Booked Easily
We met with Jane and discussed our holiday, the company the holiday was booked with wanted us to go from Birmingham, Jane rang around and got us the airport we preferred , she was very helpful
July 13, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely feedback :) Hays Travel
Lydia was really knowledgeable
Lydia was really knowledgeable, very helpful and friendly and made the booking process really simple.
July 9, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you so much for taking the time to submit this review and for the lovely comments
Absolutely amazing
All our requirements were met by a friendly Amanda who did everything that we wanted to make our holiday special
July 8, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for taking the time to submit this lovely feedback. I am glad we could help.
Lydia Hays travel kingswood was…
Lydia Hays travel kingswood was amazing! She was extremely knowledgeable very patient and manage to book us exactly what we wanted
July 5, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for the lovely feedback. I am glad we could help :)
⁹Amanda was very helpful and guided us…
⁹Amanda was very helpful and guided us through Hays Bristol
Kingswood
June 29, 2025
Reply from Hays Travel - Bristol Kingswood
Thanks for booking your cruise with us and for taking the time to give us lovely feedback. Amanda
Excellent service
Helpful advice, excellent customer service and very professional. The rep was very knowledgable and gave good advice. Clear next steps regarding what we need to do and how to collect foreign currency at the same time to save an extra trip,
June 29, 2025
Reply from Hays Travel - Bristol Kingswood
Thanks for your lovely feedback. Amanda
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