The branch manager Jane is amazing, helpful, so understanding & has so much advice & knowledge she really needs to be given an award for promoting her store in South Glos. Bristol. Well Done Jane.... See more
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See what reviewers are saying
We All visited Kingswood outlet together. Your young Trainee [Catherin] A very pleasant young lady. Not not sure on C or K she was so lovely & helpful.She actually changed our choice of... See more
Company replied
Even though the shop was very busy, we felt the agent that helped us, was very helpful and patient and took time to find out what we wanted from the holiday and found the right deal for us. Overall... See more
Company replied
Good customer service from Jane who I’ve dealt with before. Willing to go the extra mile as booking not straightforward as it’s accessible cabin and evacuation chair. Not easy to find nowadays . Wi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2B Kings Chase Shopping Centre, BS15 8LP, Bristol Kingswood, United Kingdom
- 01174055603
4.9
Excellent
611 reviews
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Knowledgable and considerate staff
Knowledgable and considerate staff - nothing too much trouble.
February 23, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your lovely review! I'm glad I could help :)
Perfect
We thought Amanda was extremely efficient and friendly and went out of her way to get us a holiday at short notice and just what we wanted at a good price
February 21, 2026
Reply from Hays Travel - Bristol Kingswood
Thanks for your lovely review. Amanda
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely feedback! - Shellie :)
Grear first time experience but not the last
First time we ever used Hays Travel for booking our holiday abroad after recommendation from our daughter. Katie at the Kingswood, Bristol branch could not have been more helpful. The whole booking process was faultless and we now have the benefit of returning directly to Hays with any future queries or problems should they arise. Will definitely use Hays again in the future. Thank you.
February 21, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you so much for taking the time to leave a review, we really appreciate it :) Many thanks Katie
Warm and friendly
Amanda and Shellie are both very helpful. Shellie was quick to respond to my queries and very patient when asking for more details. They matched a better price I found elsewhere, so I happily booked my holiday with them.
February 17, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely review! - Shellie and Amanda :)
Five Star Hays.
Great team, friendly and helpful in Kingswood branch.
Good information and advice for travel on my upcoming holiday.
This branch is now in the forefront of my mind for booking holidays in the future. Thank you.
January 30, 2026
Reply from Hays Travel - Bristol Kingswood
We appreciate you taking the time to share your experience with our Kingswood branch. We're happy to hear that our team was helpful and provided great advice! We look forward to assisting you with future bookings.
As always a fun, helpful time
As always, we enjoyed our time in Hays with the staff, they are exceptionally helpful and we got ourselves booked for another holiday
February 10, 2026
Reply from Hays Travel - Bristol Kingswood
Hi Janice, Thank you for your review :) Many thanks, Hays Travel
Jane the manager at Hayes Travel…
Jane the manager at Hayes Travel kingschase Bristol was amazing, she is so thoughtful, friendly and clever.Jane made my experience booking a hoilday with HAYES TRAVEL FEEL AMAZING. I NOW REALLY REALLY WANT TO BOOK MORE AND MORE HOILDAYS AT HAYES THANKS TO JANE,THE MANAGER AT YOUR KINGSCHASE, KINGSWOOD,BRISTOL BRANCH .THANK YOU SO MUCH JANE
February 10, 2026
Reply from Hays Travel - Bristol Kingswood
Thanks for you lovely review. Jane
Jane the holiday agent did a great job…
Jane the holiday agent did a great job in putting together the holiday package we wanted.
February 8, 2026
Reply from Hays Travel - Bristol Kingswood
We appreciate your positive feedback! We are so happy to hear that our agent helped create the holiday package you desired. Thank you for choosing to book with us.
Shellie was absolutely amazing to deal…
Shellie was absolutely amazing to deal with, she was so knowledgeable in helping us with our first ever cruise, 10/10 service from her .
February 8, 2026
Reply from Hays Travel - Bristol Kingswood
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that your first cruise booking experience was amazing and will pass your comments on to Shellie.
Very helpful staff
Very helpful staff. Put a nice package together for our trip to New England. Nothing seemed to much trouble.
February 7, 2026
Reply from Hays Travel - Bristol Kingswood
We're so happy we could help create a nice New England package for you. It's great to hear our staff were so helpful!
Five star experience
Very helpful staff, understood our requirements and offered informative options
January 31, 2026
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your kind review! :)
The staff ,Jane & Amanda could not…
The staff ,Jane & Amanda could not have been more helpful , the whole holiday was booked around what WE wanted , I will definitely use Hays again .
February 6, 2026
Reply from Hays Travel - Bristol Kingswood
Hi Helen, Thank you for leaving us a review. We look forward to helping you find a holiday again :) Hays Travel
Very helpful looking at different…
Very helpful looking at different destinations until we found the right one. Great all round service
January 27, 2026
Reply from Hays Travel - Bristol Kingswood
We're happy to hear that our assistance in finding the perfect destination was helpful. Thank you for your positive feedback and for recognising our service.
Hays Travel
A very pleasant experience and very…
A very pleasant experience and very helpful personnel
February 2, 2026
Reply from Hays Travel - Bristol Kingswood
Thanks for taking time to send a lovely review. Shellie
Reply from Hays Travel - Bristol Kingswood
Thank you for choosing to book with us again and for taking the time to provide this positive feedback. Kind regards, Hays Travel
Friendly staff that ensure you get the…
Friendly staff that ensure you get the best Holiday your looking for.
January 24, 2026
Reply from Hays Travel - Bristol Kingswood
We appreciate your kind feedback and are so happy we could help you find the best holiday. Thank you for your review.
Reply from Hays Travel - Bristol Kingswood
We appreciate you taking the time to leave us such a wonderful review. We are so glad our advice was helpful and friendly and that you chose to book with us. Kind regards.
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely review!
Very Helpful, patient and thorough
We just walked in without a plan and came away booked up. They were very patient and extremely thorough and helpful, giving us full information about our package. We were very pleased with their service.
January 23, 2026
Reply from Hays Travel - Bristol Kingswood
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that you found our team patient, thorough, and helpful while booking.
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