Had a great meeting with Emma in the Broadstone branch. She was so helpful and lovely, she helped me narrow down my search and taking loads of time to compare prices and locations to help with my deci... See more
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We went into Hays Travel Broadstone to enquire about costs & availability for a short break to Venice. The girl was very friendly, professional & extremely helpful. She listened to our needs, picking... See more
Company replied
Chloe was very helpful and explained everything clearly, the cost and what was included in our trip . The service Hays Travel Broadstone always give is excellent, I would highly recommend them. All t... See more
Company replied
Having wonderful staff that help you through your booking and always go the extra mile. As my wife is disabled and it can be a challenge to find cruise holidays but they try every avenue great people.... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
191 Lower Blandford Road, BH18 8DH, Broadstone, United Kingdom
- 01202 658008
4.9
Excellent
641 reviews
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Great service and help from Emma!
Had a great meeting with Emma in the Broadstone branch. She was so helpful and lovely, she helped me narrow down my search and taking loads of time to compare prices and locations to help with my decision. She totally understood what I was looking for and made the whole process easy and relaxed! Couldn’t haven’t asked for better customer service or experience :)
May 15, 2026
Excellent service from Sue at the…
Excellent service from Sue at the Broadstone branch ,very knowledgeable.
May 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Broadstone
Thank you for taking the time to leave a review and for your kind comments.
Was a pleasure to get you booked.
Thank you
Lindsay
Reply from Hays Travel - Broadstone
Thank you for taking the time to leave a review and for your kind comments, a pleasure to get you booked. Emma
Such helpful staff
Chloe and Emma were both so helpful on finding a lovely cruise, advising us on the best position on the ship for us and also looking in to various cruises for us to think about for the future.
April 29, 2026
Reply from Hays Travel - Broadstone
Good afternoon Mr Triplow, Thank you so much for taking the time to leave feedback and for your lovely comments. Its always a pleasure booking your holidays. Emma
Very helpful staff
Very helpful staff. Who patiently guided us to what we were looking for.
May 3, 2026
My favourite place to visit
My favourite place to visit, very knowledgeable and friendly staff, It was very easy to book another cruise, great service (thank you Emma).
April 30, 2026
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments, we love booking your holidays. Emma :)
Friendly, efficient service.
Lindsay at Broadstone is a delight to deal with, efficient and very friendly, nothing is too much trouble.
April 30, 2026
Reply from Hays Travel - Broadstone
Thank you for your kind words.
Am so delighted we managed to get you booked again.
Thank you
Lindsay
People are so friendly and they can't…
People are so friendly and they can't do enough for you..
April 26, 2026
Emma at Broadstone is such a very…
Emma at Broadstone is such a very helpful assistant. Always pleasant and goes out of her way to help us and give us advice about our booking.
April 26, 2026
Very happy with the service at Hays in…
Very happy with the service at Hays in Broadstone.
April 17, 2026
Professional and polite service as…
Professional and polite service as usual.
Many thanks to Emma at Broadstone for all her help.
April 16, 2026
Sue was very helpful
Sue was very helpful and suggested a few options for us to choose which was great
April 18, 2026
Always helpful
Having wonderful staff that help you through your booking and always go the extra mile. As my wife is disabled and it can be a challenge to find cruise holidays but they try every avenue great people.
April 18, 2026
Lindsay was very helpful…
Lindsay was very helpful professional,she spent a lot of time to find me a good deal
Would definitely recommend her
April 17, 2026
Excellent service
Lindsay was very helpful, she had been looking out for the tour we wanted to be released and got in touch as soon as it was. She made the booking process easy and is our "go to" person at our local Hays branch
April 17, 2026
My friend and I had several hols in…
My friend and I had several hols in mind and confused Aliese was so helpful and patient we came away all booked totally pleased with our booking very nice girl and good service from Hays
April 10, 2026
Reply from Hays Travel - Broadstone
Thank you for your lovely review! We hope you have a lovely holiday :)
First class
Always a warm welcome by all the staff, who are willing to go the extra mile in helping with all aspects of a holiday booking.
Wouldn’t go anywhere else.
To be fully recommended for total peace of mind.
April 8, 2026
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave a review and for your lovely comments, it is always a pleasure to assist with booking your holidays.
Thank you
Lindsay
Emma was extremely helpful
Emma was extremely helpful. She helped us booked our holiday to Italy with ease and confidence. She phoned us when she said she would and found out anything that we needed to know. She made it very easy for us.
March 28, 2026
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments.
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