Always friendly and very helpful service Come up with really good holidays and reasonable prices Always knowledgeable and know u can rely on
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The staff were amazing, attention to detail was amazing, its our first family holiday and it will be my daughters first time on an aeroplane ✈️ . They allowed my daughter to have input and search our... See more
Company replied
Bromley shop was courteous and helpful and going the extra mile with any queries They were able to get me a very good money saving deal.
We decided to use Hays Travel after returning from a long weekend in Seville. We wanted to book our next trip, so popped into their New branch in Bromley, Kent. Our Sales Advisor was the lovely C... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
114 High Street, BR1 1HG, Bromley, England, United Kingdom
- 02039309757
4.8
Excellent
274 reviews
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Very helpful and knowledgeable
Very helpful and knowledgeable
Nothing was a problem for them to help me
May 20, 2026
Bromley shop was courteous and helpful…
Bromley shop was courteous and helpful and going the extra mile with any queries
They were able to get me a very good money saving deal.
May 12, 2026
Always friendly and very helpful…
Always friendly and very helpful service
Come up with really good holidays and reasonable prices
Always knowledgeable and know u can rely on
April 18, 2026
The person I dealt with was…
The person I dealt with was friendly,competent and professional
May 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hayes Travel Bromley…
Whenever I visit Hayes Travel Bromley to discuss my imminent holiday or one in the future the assistants are very understanding and helpful. Couldn’t wish for anything more.
May 1, 2026
Reply from Hays Travel - Bromley
Thank you for your lovely review :) it is always a pleasure helping you guys find your next adventure
Took time to listen to our hopes and…
Took time to listen to our hopes and was enthusiastic and encouraging
April 30, 2026
Booking a cruise for a person with some disability
When booking very efficient.
However subsequently lack of clear information from PO, used by the assistant , caused me to have to engage in some very time consuming tasks to complete my holiday arngements.. Altho the agency did try to help I did not find them too enthusiastic and rather negative.
I have not used a travel agency for many years and I was looking forward to dealing with a 'real' person.
I think that in the future I shall think twice before booking travel in this manner.
April 9, 2026
Reply from Hays Travel - Bromley
Good Morning
Thank you for taking the time to speak with me this morning.
We hope you have a lovely holiday
Thank you
Stacie
Stacie the manager was friendly and…
Stacie the manager was friendly and told me what I needed to know
April 11, 2026
Reply from Hays Travel - Bromley
it was an absolute pleasure helping you find your holiday, i hope you have the best time in the sunshine
Thank you
Stacie
Reply from Hays Travel - Bromley
Hi Sean
Thank you so much for your review :) made me smile today.
I hope you have a lovely holiday
Thank you
Stacie
Reply from Hays Travel - Bromley
Thank you so much for your lovely review. We hope you have a lovely time :)
Thank you
Stacie
The staff were amazing
The staff were amazing, attention to detail was amazing, its our first family holiday and it will be my daughters first time on an aeroplane ✈️ . They allowed my daughter to have input and search our holiday which made my daughter feel very included and special. Stacie took a picture of us once we booked our holiday which got us very excited about the whole thing. Thank you to all the staff at Hays travel bromley. Im sure we will be back soon for sure
April 10, 2026
Reply from Hays Travel - Bromley
it was such a pleasure to be able to help you with your holiday Emma, I cannot wait to hear all about it!! please send us some pictures
Thank you
Stacie
Very professional and friendly …
Very professional and friendly member of staff who assisted the booking procedure. Very polite and accommodating.
April 15, 2026
Reply from Hays Travel - Bromley
Thank you for you lovely review. :)
I hope you have a great holiday
Thank you
Stacie
Efficient and helpful staff
Efficient and helpful staff. Our requirements quickly managed.
March 31, 2026
Reply from Hays Travel - Bromley
It was a pleasure, i hope you have a lovely time
Thank you
Stacie
She was very friendly and very helpful…
She was very friendly and very helpful i was very comfortable talking about the holiday, she was great.
April 8, 2026
Reply from Hays Travel - Bromley
Hello Thank you for you lovely review
I hope you have a lovely holiday
Thank you
Sana
Friendly and efficient service and…
Friendly and efficient service and advice. Looking forward to our holiday.
March 26, 2026
Reply from Hays Travel - Bromley
Thank you for your lovely review, we hope you have the best time - Sana
hays travel bromley rachel
Stacie is always so friendly. patient and helpful when i book our holidays with Hays Travel, she is amazing and provides excellent service all the time.
March 19, 2026
Reply from Hays Travel - Bromley
Hi Rachel, Thank you so much for you lovely review :)
Always happy to help you and your family find the perfect holiday
Thank you
Stacie
Called and had a follow up with details…
Called and had a follow up with details the same morning. Replacement for a holiday cancelled at short notice.
Ended up booking through you because you showed holiday options for us.
March 10, 2026
Reply from Hays Travel - Bromley
Joe Weiss,
We're happy to hear that we could provide options after your holiday cancellation. It's great we could assist you in finding a replacement. Thank you for booking with us!
Thank you Sana
Reply from Hays Travel - Bromley
Hello, Thank you for your lovely review - Sana
Nice friendly staff very helpful great…
Nice friendly staff very helpful great experience always manage to get the holiday that we want
February 23, 2026
Reply from Hays Travel - Bromley
Thank you for your lovely review. Sana
Lillie was amazing
Lillie was amazing, kind, considerate & very helpful.
She was very patient, went the extra mile, booked assisted travel as my husband mobility is poor, went the extra mile. So a bigthank you
February 28, 2026
Reply from Hays Travel - Bromley
Thank you so much, I hope you have a lovely holiday - Lillie
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