Hays Travel - Bromley Reviews 

312
TrustScore 5 out of 5

4.8

114 High Street, BR1 1HG Bromley, England, GB


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Rated 5 out of 5 stars

Demi from the Bromley branch made the whole holiday booking experience so easy! She was professional and got my holiday a lot cheaper than I thought! Will be booking with her again next year.

Rated 5 out of 5 stars

Extremely helpful and knowledgeable. Gave her our wishlist and she explored so many options for us. Got us a brilliant package with exactly what we wanted including great flight times, lovely hotel... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience my husband and I had at your Bromley store. We was served by Stacie the branch manager she was outstanding with her excellent customer service she listened and was very en... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to Hays. We had emailed the Bromley beforehand and we're in conversation with Mia, who responded quickly and with all the information we need. Later that day we popped into... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 114 High Street, BR1 1HG, Bromley, England, United Kingdom

  • 02039309757

4.8

Excellent

TrustScore 5 out of 5

312 reviews

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4.8

All reviews

(312)

124,458 reviews in the last 12 months

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Rated 5 out of 5 stars

Stacie the manager was amazing

Stacie the manager was amazing. Stacie helped us create our holiday to the finest detail. We kept changing our minds but it never was a problem. 💯 amazing customer service. Thank you again Stacie

February 8, 2026
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Reply from Hays Travel - Bromley

Hello both
It was an absolute pleasure meeting you and helping you find your perfect holiday
Thank you
Stacie

Rated 5 out of 5 stars

Emma was extremely professional and…

Emma was extremely professional and helpful.she provided sound advice with care and consideration. She provide us with prompt quotes to enable us to make the right decision on what holiday to book

February 2, 2026
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Reply from Hays Travel - Bromley

Thank you for your lovely review and we hope you have an amazing time - Emma

Rated 5 out of 5 stars

Booking a holiday

Was made to feel very comfortable and our holiday was booked very easily

January 29, 2026
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Reply from Hays Travel - Bromley

thank you for your lovely review and we hope you have a wonderful time - Ruby

Rated 5 out of 5 stars

Helpful and friendly

From stepping into this branch and leaving again I was made to feel welcome. I did not have a destination in mind but Lily who dealt with me was helpful and patient and found me a deal which fitted my wishes. I enjoyed my experience and would use Hays travel again.

January 29, 2026
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Reply from Hays Travel - Bromley

Thank you for your amazing review and I am glad I could find something for you - Lilly

Rated 4 out of 5 stars

Good informations

Rep polite. Good information about holiday. She didn’t advice on travel insurace

January 25, 2026
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Reply from Hays Travel - Bromley

Thank you for your feedback and we hope you have a lovely time - Mia

Rated 5 out of 5 stars

Great service

Very efficient, knowledgeable and personable staff.

January 18, 2026
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Reply from Hays Travel - Bromley

Thank you for your lovely review, we hope you have the best time - Sana

Rated 5 out of 5 stars

First time we’ve used Hay’s travel and…

First time we’ve used Hay’s travel and we were very impressed with the service we received, nothing was too much trouble and Sana who helped us was helpful. Thank you

January 21, 2026
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Reply from Hays Travel - Bromley

Thank you for your lovely review, I hope you have an amazing time - Sana

Rated 5 out of 5 stars

Thanks.The lady I was dealing was so welcoming…

The lady I was dealing with was so welcoming and very patient with me. She was moving according to our pace. The service was good and the things were explained to me. I am clear with most of the information. She left the open, if by any chance l need more help.

January 21, 2026
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Reply from Hays Travel - Bromley

Thank you for your lovely review, I hope you have an amazing time - Demi

Rated 5 out of 5 stars

Very helpful and knowledgeable…

Very helpful and knowledgeable assistant who made our holiday booking very straightforward and cost effective

January 20, 2026
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Reply from Hays Travel - Bromley

Thank you for your amazing review, I hope you have a wonderful time - Lillie

Rated 5 out of 5 stars

Great experience

Firstly, it was nice to actually sit and talk with a real person.
I explained what i wanted on the phone and followed up in store.
Everything was clear and my questions/ queries were answered.
Stacie was fantastic and clarified everything for me.
I booked the following day.

January 17, 2026
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Reply from Hays Travel - Bromley

Thank you for your lovely review, we hope you have an amazing time - Stacie

Rated 5 out of 5 stars

A somewhat tricky booking was…

A somewhat tricky booking was successfully completed thanks to Tracie and Ruby at the Bromley office.
Very professional and very helpful.

January 16, 2026
Hays Travel - Bromley logo

Reply from Hays Travel - Bromley

Thank you so much for your lovely review, so pleased we was able to help you and find your holiday.

Rated 4 out of 5 stars

The assistants were always positive

The assistants were always positive, helpful & friendly.
Where they were unsure of an answer, they attempted to find out from other people/sources.

January 8, 2026
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Reply from Hays Travel - Bromley

We appreciate your positive feedback! We're happy to hear that our assistants were helpful and friendly, and tried their best to find answers for you.
Thank you
Lilly

Rated 5 out of 5 stars

A pleasure . . .

It's always a pleasure going into Hays Travel Bromley. The ladies (staff) bring humour and expertise to the booking process.

January 15, 2026
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Reply from Hays Travel - Bromley

We appreciate you taking the time to share your kind words. We're so happy to hear that you enjoy booking with us and value our team's expertise!

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff. Computer was a bit slow but was given options and info we needed .

January 12, 2026
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Reply from Hays Travel - Bromley

Thank you for your amazing review, We hope you have an amazing time - Emma

Rated 5 out of 5 stars

Stacie was very friendly and helpful…

Stacie was very friendly and helpful and extremely patient as the booking took nearly 4 hours due to the other operator and being on hold. Despite this lengthy wait which was out of her hands she was amazing and sorted out and booked my cruise.

January 12, 2026
Hays Travel - Bromley logo

Reply from Hays Travel - Bromley

Thank you for your lovely review, We hope you have a wonderful time and look forward to seeing you soon - Stacie

Rated 5 out of 5 stars

Excellent service the staff were very…

Excellent service the staff were very welcoming friendly and professional
Specially Lilly who helped us found our dream hoilday
Thank you 🤩

December 30, 2025
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Reply from Hays Travel - Bromley

We appreciate you taking the time to leave us such a wonderful review! We're so glad we could help you find your dream holiday with our welcoming and professional service. Lilly

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