Hays Travel - Bromley Reviews 

312
TrustScore 5 out of 5

4.8

114 High Street, BR1 1HG Bromley, England, GB


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Rated 5 out of 5 stars

Demi from the Bromley branch made the whole holiday booking experience so easy! She was professional and got my holiday a lot cheaper than I thought! Will be booking with her again next year.

Rated 5 out of 5 stars

Extremely helpful and knowledgeable. Gave her our wishlist and she explored so many options for us. Got us a brilliant package with exactly what we wanted including great flight times, lovely hotel... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience my husband and I had at your Bromley store. We was served by Stacie the branch manager she was outstanding with her excellent customer service she listened and was very en... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to Hays. We had emailed the Bromley beforehand and we're in conversation with Mia, who responded quickly and with all the information we need. Later that day we popped into... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 114 High Street, BR1 1HG, Bromley, England, United Kingdom

  • 02039309757

4.8

Excellent

TrustScore 5 out of 5

312 reviews

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4.8

All reviews

(312)

124,737 reviews in the last 12 months

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Rated 4 out of 5 stars

Booked a cruise for the first time…

Booked a cruise for the first time recently, very friendly and helpful staff, although didn't appear to be that knowledgeable about what they were selling.

September 2, 2025
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Reply from Hays Travel - Bromley

We appreciate you booking your first cruise with us and your kind comments.

Rated 5 out of 5 stars

its always a pleasure to go into hays…

its always a pleasure to go into hays travel the staff are very welcoming and we have good chat and a laugh about things in general as well as the all important bit booking a trip somwhere.

December 19, 2025
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Reply from Hays Travel - Bromley

Thank you so much for the lovely review, it was my absolute pleasure! Always lovely to see you both (: -Mia

Rated 5 out of 5 stars

Friendly and helpful staff

Mia was very helpful booking our last minute cruise. As always, she was kind and friendly and managed to get us booked in in under an hour. Very happy with the service and all the staff at Hays are very welcoming

December 1, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review, I hope you have a wonderful cruise. I look forward to seeing you soon - Mia

Rated 1 out of 5 stars

Baffled in Bromley

I’m a bit baffled. I was coming over from Canada and wanted to use a local agent with local knowledge so I started email discussions with Sana months in advance of coming over to the UK. Email discussions were very good and we were narrowing down some options and we agreed on a date and time for an in person meeting once we arrived in. Bromley. I arrived at the confirmed time and was told that Sana was not in the office that day. Someone else mumbled something about her being on holiday. It was baffling how no-one attempted to find out more or offer to meet and discuss anyway. I was just met by blank stares so turned around and walked out. To this day, 10 days later, I have not heard from Sana or anyone else explaining or apologizing. Their loss was Flight Centres gain.

November 20, 2025
Unprompted review
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Reply from Hays Travel - Bromley

Thank you for taking the time to respond to my emails today. Kindest Regards Hays Travel Bromley

Rated 5 out of 5 stars

Hi really appreciate and very grateful…

Hi really appreciate and very grateful it was a very professional service we are very happy thank you so much best regards
Sabir and friends

November 18, 2025
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Reply from Hays Travel - Bromley

Thank you for your kind word, we hope you have an amazing holiday - Demi

Rated 5 out of 5 stars

Always a pleasure to book in the…

Always a pleasure to book in the Bromley store

November 13, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review and we can't wait to book your next one - Ruby

Rated 5 out of 5 stars

Helpful Gang

I have always dealt with Hays Travel, always helpful and just a good team and it's lovely having the human contact to be able to describe exactly what you want.

November 11, 2025
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Reply from Hays Travel - Bromley

Thank you for your amazing review, we hope you have an amazing time - Franqui

Rated 5 out of 5 stars

Hayes travel Bromley

Hayes travel Bromley. We have used them twice now and found them, jolly, friendly and knowledgeable. They have keep us in the loop, with changes and alterations to our flights etc. Great team, thank you.

May 8, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review, we hope you have the best time - Sana

Rated 5 out of 5 stars

All the girls are fantastic

All the girls are fantastic, super friendly, informative and know their stuff. Definitely recommend

November 5, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review - Hays Bromley

Rated 5 out of 5 stars

Excellent knowledge and experienced staff

Sana's knowledge and experience and patience greatly assisted my choice of holiday. I received relevant in-depth information in respect of countries and resorts. Helpful and friendly service throughout with attention to detail.
Thank you to all at the Bromley branch

October 25, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review, we hope you have an amazing time - Sana

Rated 5 out of 5 stars

Very friendly and helpful tram

Very friendly and helpful tram. Will definitely visit again.

October 28, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review, I hope you are looking forward to your holiday - Sana

Rated 5 out of 5 stars

Booking holiday

Excellent work done by Sana in helping us book a 2 centre holiday in Sicily. She worked through many options with us until we finally made a decision about where we wanted to go. Sana and all the staff at this shop in Bromley are very helpful and very friendly.

October 9, 2025
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Reply from Hays Travel - Bromley

thank you for your kind review and I hope your looking forward to your holiday - Sana

Rated 5 out of 5 stars

Sana (Bromley store) help with holiday booking

Sana (Bromley store) went above and beyond in sorting a holiday for us. Mia had also given us a lot of help the day before. We were impressed with the detail given to us verbally and the printing of all the information including our boarding passes for our holiday. My thanks to all your staff - we will let you know how the holiday goes.

October 20, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review and we can not wait to hear all about your holiday :)

Rated 5 out of 5 stars

How fantastic

On this occasion I was a solo traveller and thought I’d never find a holiday without paying extortionate prices for the pleasure of my own company .I walked in everyone was friendly and the assistant to helped me was FANTASTIC . We found quite a few solo traveller offers and they were all within my budget but more importantly I felt I was not being penalised for being solo Having found exactly where I wanted to go we looked at everything beaches bars accessibility to local town ect everything I wanted . I booked I am so
Looking forward to my trip knowing that everything is taken care off . So if your travelling solo then head to Hays Travel they are absolutely FANTASTIC

October 9, 2025
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Reply from Hays Travel - Bromley

It was our pleasure!! we are so happy we was able to help. i hope you have the best time. please pop in and tell us all about it. thank you Demi

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